Field Service Technician

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Job ID:

760631

Location:

Highlands Ranch, CO 

Category:

Engineering/Techs
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Job Views:

40

Employment Type:

Full time

Posted:

10.11.2017
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Job Description:

Purpose:

  • Provide field service for customers in North America (South America if needed)
  • Provide aftermarket support for customers in North America (South America if needed)
  • Support our claim/quality department in North America (South America if needed)

Main assignments:

  • Support aftermarket and claim department in North America. Conduct all activities in accordance with Svendborg Brakes policies, legal compliance requirements and Svendborg Brakes core values

Assignments:

  • Perform service while onsite incl.:
  • Verify the brakes, brackets, discs, couplings/hubs and hydraulic systems are properly installed/integrated
  • Review electrical drawings package to prepare for service jobs or assist customers via email/phone
  • Trouble shoot and fault finding during various service jobs
  • Check existing brake system during regular service visits (go through all wiring, connections and make sure all components are properly working)
  • Verify speed sensors (encoders/prox switches) are properly installed/connected
  • Verify electrical portion of brake system is correctly installed (wires connected properly, communication between our system and customer main PLC is properly setup)
  • Integrate complete brake system with customer PLC during startup and commissioning jobs (incl. brake on/off indicators, brake commands etc.)
  • Ad hoc assignments that normally occurs in a small office
  • Interact within the community of the local office and region and represent company in a positive, professional manner at all times
  • Help with shipping goods from Denver stock when needed
  • Help with receiving goods in Denver stock when needed
  • Help with warehouse when needed
  • Put training programs together for customers when needed
  • Try to secure service contracts with customers
  • Upsell spare parts while on service jobs
  • Keep track of service utilization
  • Help capturing new service jobs while in the office
  • Help coordinate service and claim jobs with Service Coordinator
  • Write detailed reports from each service/claim job
  • Perform field claim jobs
  • Perform field service jobs
    • Brake pad replacement
    • Seal Kit replacement
    • Spring pack replacement
    • Airgap adjustment
    • Oil filter replacement
    • Air filter replacement
    • Valve adjustment
    • Accumulator charging
    • Verify each hydraulic component works properly
    • Review hydraulic schematics and drawings package to prepare for service jobs or assist customer via email/phone

Job Requirements:

Qualifications:

  • Excellent communication skills (verbal and written)
  • Bilingual (Spanish and English) is preferred but not a requirement
  • Technical understanding and background required
  • Proficient with Microsoft Office products (as minimum Excel, Word and Power Point)
  • Customer Service skills (e.g. ability to communicate with customers promptly and courteously; to achieve customer satisfaction)
  • Ability to work in a team environment and share information among peers
  • Ability to handle deadlines and stressful situations
  • Detail oriented
  • Possess interpersonal skills
  • Valid driver’s license and clean driving record
  • Reliable transportation
  • Passport needed, or ability to obtain a Passport

Education requirements:

  • Electrical or Mechanical degree or equivalent 3-5 years’ experience required

Physical requirements:

  • Must be able to lift up to 75 lbs. No other unusual physical requirements

Working conditions:

  • Regular business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. (incl. 30min lunch).
  • Expect 60-70% of the time being on site or travelling

We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

Company Info
Altra Industrial Motion
Highlands Ranch, CO, United States

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