Resume - Briefly, over the past 35 years, I have worked as a court stengorapher, legal se...

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Resume #63943

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Objective

To achieve the objectives and goals of the company.
To maintain a corporate and professional level of dress at all times.
Behave in a courteous manner when dealing with every client, customer and staff.
To operate honestly and ethically.

Experience

2006 – 2007 Noosa District Body Corporate Secretary/Administrator
(170 Buildings Managed)

Reception Duties
Mail – Receipt/Dispatch
Answering Phone Enquiries/Transferring Calls/Organising
Work Orders – ensuring whether body corporate or owner expense and access provided
Key Register
Faxes / Emails
Filing (extensive filing system and archiving – filed for ALL staff members)
Organising and distributing all legislative notices for Committee Meetings; Annual General Meetings; Extraordinary General Meeting; Committee Meetings;
Secretarial support to Body Corporate Manager, executive staff and personal assistant to Body Corporate Manager
Compiling, typing and distribution of Committee Minutes; Annual General Meeting Minutes; Extraordinary General Meeting Minutes; Committee Minutes
Ensuring Action Lists are followed through for maintenance/upgrade issues agreed at General Meetings or Committee Level
Control of Pest Register
Upgrade of all templates/forms etc
Support to account department (when required)
Owner liaison
Tenant liaison – attending to all tenant requests promptly, if a body corporate issue
Update and maintain register of public liability insurance for all contractors
Compiled Office Procedural Manual for all staff employees
Organised 10 Year Sinking Fund Forecasts when required
Organise Work Place Health and Safety Certificates, as required

2003-2006 McEwan Real Estate Senior Property Manager
(Sourced and Managed 100 residential properties)

Attend to all daily office duties, as required
Office Policies, Procedures and checklists are followed and completed at all times
Retain a current Queensland Drivers Licence
Real Estate Property Manager Certificate
Control of all Administrative Operations e.g. receipting, banking, creditors, Payment of Bonds to RTA, Refunds of Bonds, Deposits for Sales, Disbursement of Sales Commissions, Advertising, End of Month disbursements, Monthly Statements to Clients, End of Year Statements to Clients, Petty Cash
Market all properties available for rent on Website and in newspapers
Enter details to diary of all communications and activities
Upgrade and implement the processes of rental management software as applicable to the office
Utilise the use of emails for providing information to Lessors, Tenants, trades people, etc. where possible
Utilise the R P Data information
Check and respond to all phone and email messages
Maintain a high level of service for all clients/customers
Take, or respond promptly to all phone calls from clients and respond to their concerns in a timely manner
Advise owners of any maintenance required relating to their investment property.
Suggest ways of improving rental returns, e.g. new paint and carpet and reassess rental potential accordingly
Attend to complaints and unhappy tenants in a prompt and courteous manner
Supervise control over late payment of rent in accordance with office procedures in accordance with the Residential Tenancies Act
Communicate with the Principal and sales department
Quarterly property inspections
Attend to all maintenance issues when reported and document procedure taken
Participate in ongoing training as required
Maintain key register
Open homes for inspection
Process all rental applications.
Develop procedural manuals
Communicate with outgoing tenants about the exit inspection, and bond refund promptly

Personal Attributes:

Highly organized
Able to demonstrate initiative and be proactive
Excellent attention to detail* Good people skills and customer service focus
Excellent dispute resolution skills
Knowledge of building maintenance basics
Word processing and email skills
Adhere to systems
Strong skills in written and verbal communication skills
Prepared to go the extra mile

Skills, Knowledge and Experience

Experience in Administrative Skills
Rest Professional Data Base
Console Data Base
Word Office 2003
Realty Pro
RP Data
Stratamatic
Photo Shop
Experience in Residential Property Management
Excellent typing speed
Accuracy in typing

Work History

Over of the course of my lifetime, I have worked as a Stenographer in the Supreme and District Courts and as a Personal Assistant in the Legal Field, Sales Area, Body Corporate Management, Real Estate and in Health/Community Support. As you can appreciate my knowledge and experience is extensive. I would love to be part of your team in helping you to develop systems and procedures that complies with your work ethics and overall vision for your company. I am more than willing to train in any area of systems and procedures that you may currently use. I believe my knowledge and expertise would be advantageous to your company.

WORK REFERENCES:
Will be provided

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Brief Description

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