Resume - A Bubbly Receptionist with over 5 years experience! I have gained a certificate ...

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Resume #65528

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I wish to apply for the position of Receptionist that was recently advertised.

My six years of Customer Service and Administration roles have equipped me with a multitude of skills that would make me highly suitable for this position.

I have had numerous positions that involved a high level of customer service skills such as Mcdonalds, Big W, Coles and Bi-Lo. I was required to assist customers with problems on a daily basis. I view problem solving as a challenge and am able to assist customers with problems and reach consensus resulting in positive outcomes.

Whilst working for the Brisbane City Council, I completed a Certificate 3 in Business. I learnt that working as part of a team is very important.

I have also worked for the Queensland Nursing Council as an Administrative Officer. This role was very important as it involved me being the first point of contact for all members of the public who call into the organisation. Whilst I was employed at the QNC I won an award in December 2005 for Employee of the month for all of Queensland.

In June 2007 I finished a contract working for Club Med Lindeman Island where I was a Front office Receptionist. My duties I undertook were Arrivals and Departures, Check In and Check-outs, Assisting Guests to rooms and Night Security duties. I have also worked at The Oaks Hotel as a Guest Service Agent which was rated at 4.5 stars.

My previous position was working for the Crime and Misconduct Commission as Assistant Records Officer.

I consider myself to be a well organised person who can plan and prioritise my workload to meet both the clients and employers needs, whilst working with constraints, both of time and economic. In all of my positions I have held at the Brisbane City Council, Queensland Nursing Council and the hotels I have been required to plan my workload, prioritise the most important tasks and complete the workload to a high standard.

I am confident that my experience in Customer Service and my willingness to learn all aspects of this Industry will enable me to become a valued member of your organisation.

If I were to be fortunate enough to work for this organisation, I would endeavour to perform to the highest level possible and be a credit to your organization.

Thank you for taking the time to read my application and I look forward to hearing from you regarding this position in the near future. I can be contacted on 07 3285 1611 or mobile 0448 112 544.

Date of Birth: 22 November 1984

OBJECTIVE

I am young, enthusiastic, energetic, friendly and love working hard. I work well unsupervised in a team situation or individually and have excellent interpersonal skills. I wish to pursue a long term career as an administration officer and hopefully one day become a supervisor.

QUALIFICATIONS

High School Certificate
Certificate 3 in Business Administration

SKILLS

Advanced Word, Excel, Powerpoint, Outlook Express, HIRUM, PMS, ORACLE, 11 000 keystroke with 98% accuracy, 56wpm 97% accuracy

EXPERIENCE

Queensland Government –
Department of Housing
Administration Officer
Temp October 2007- A02 position

* General Admin duties – Cleaning, Binding, Photocopying, Filing, Internal Audit (including all assets of the organisation), Handling Telephone enquiries and directing to the correct staff member

Queensland Government
Office of Fair Trading
Administration Officer
Temp September 2007- A02 position

* General Admin Duties – Processing Security Guard and Real Estate applications for a licence, Scanning Photographs and maintaining the information on a database system, Filing

The Oaks Hotels and Resorts Pty Ltd
Guest Service Agent
Permanent Fulltime August/September 2007

* Check In and Check Outs, Assisting with permanent tenants as well as Hotel Guests (maintenance issues, mail), Handling Internet and Phone Reservations, Taking telephone enquiries about the Hotel, Upselling of Hotel Rooms via phone reservations, Liasing with Maintenance and Housekeeping for issues relating to Hotel Guests, Basic Room Service

Club Med Lindeman Island, Whitsundays
Guest Service Agent
Permanent Fulltime September 2006 – August 2007

* Check In and Check Outs, Arrival Speeches for new guests, Taking new guests to their rooms and showing them around the resort, Airport Duties which consisted of assisting guests off the airplane and helping them with their luggage to the ferry, Liasing with Housekeeping and Maintenance with issues regarding the guests, Overnight Security Duties, Socialising with guests out of work hours, Phone Reservations, Upselling Day Tours for the Resort

Queensland Government
Indigenous Community Volunteers
Administration Officer
Temp August 2006 - A02 Position

* General Admin Duties, Filing, Scanning, Photocopying, Processing applications for Volunteers to work in Indigenous Communities, Setting up Meeting Rooms, Taking telephone enquiries and directing them to necessary staff

Queensland Government
Queensland Nursing Council
Administration Officer
November 2005 – August 2006 – A02 position

* Filing of Nurse Records, Scanning, Photocopying Nurses Files, Taking Minutes from Council Meetings, Writing Reports and Agendas from Council Meetings (involved changing the tense from past to present), Setting up meeting rooms, Taking telephone enquiries from Nurses who had current misconduct issues, Registration and Renewal of Nurse Licences

Queensland Government
Brisbane City Council
Business Administration Traineeship – Commercial Officer
February 2005 – November 2005

* Filing, Photocopying, Stationery Orders, Basic Financial Duties, Completing a Business Admin Traineeship, Taking and directing telephone enquiries

Coles Supermarkets
Checkout Operator / Dawnfill Assistant
June 2003 – February 2005

* Checkout Operator, Cleaning Duties, Eftpos, Stocktake, Refunds and Exchanges, Presenting stock on the shelves before the shops opening

Bi-Lo Supermarkets
Checkout Operator / Delicatessen Assistant
September 2003 – January 2003

* Checkout Operator, Cleaning Duties, Eftpos, Delicatessan Duties and maintaining seafood section of the Deli

R.N.A Show
Showbags Assistant – Gag Magic
August 2002

Mcdonalds Australia
Cashier
June – September 2002

Big W Taigum
Checkout Operator/Service Assistant
October 2001 – May 2002

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