Resume - Company Dispatcher,service Coordinator,Administrative Exp.

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Resume #74449

CONTACT INFORMATION:
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Objective:

To obtain a position which allows me to use my extensive Dispatching, Excellent Customer Service skills, Management Experience, with the ability to problem solve while setting and accomplishing short and long term Goals, in a customer-oriented environment. While also providing me the opportunity to take avantage of any company training to allow me to advance in my career.

Education and Licenses

Somerville High School June 1986
High School Diploma
Bunkerhill Community College May 1988
Associates Degree
Massachusetts Contractors License
Small Business Management Coursework
Work Experience:

SERVICE DISPATCHER ASSISTANT/ SERVICE MANAGER December 2001 – June 2008 Power Products, LLC. Wakefield, MA
Responsible for the accurate scheduling of Preventive Maintenance (PM) on Generators ranging from 30 K.W. to 3 Megs. while Managing of the company's entire Technician Department, including 24 hour on call also Emergency scheduling.
Communicated with a broad scope of clients through out New England from Vermont to Connecticut that included some of the largest Hospitals, Communication Centers, Nursing Homes, Boston stock Exchange,Com-Cast and many more valuable Customers.
Wrote up all additional work orders in the form of Estimates or Contracts Showing pricing, parts, labor also set up if a Rental need to be in place to perform any large repairs that that needed immediate attention.
Correspond directly with clients' Engineering Departments, Department Heads or responsible party to address open service orders, secured payment for closed work orders by processing Purchase Orders #, Comm.Checks, Credit Card etc.
Employ a variety of resources in the event of a major repair to ensure that all part will be on hand such as overnight shipping,next day air or same day depending upon time frame to have Generator back on line.
Used many different types of Dispatching software to ensure timely Service such as Comet Tracking, Live G.P.S. Map quest, Motorola two way radio etc.
Set up and process client quotes, secure payments for closed work orders, and process purchase orders.
Follow up with clients regarding any Customer Service or Warrantied Claims and concerns.

Service Advisor Assistant Manager September 1995 – November 2001 Boston Freightliner Everett, MA.
First contact for owners and operators of Heavy duty trucks in need of repair. Worked with each client throughout entire process, from first contact to billing and Customer Service follow up.
Extensive knowledge of a large assortments of Heavy duty Engines such as Detroit Diesel, Cummings, Mitsubishi, Volvo,and more.
Delegated work orders to certain Mechanics based on client need and the Mechanic's ability level and experience. Position required me to analyze and interpret client's need in order to fulfill them.
Responsible for the final Inspection of all Vehicles prior to release to Client.
Extensive computer work, including verifying warranties, processing claims and communicating with numerous vendors.

Crew Chief March 1991 - July 1995 The Pool Shack
Burlington, MA
Applied previous knowledge of Construction and Heavy duty equipment to the process of building In-Ground and Above Swimming Pools for business and personal accounts
Crew chief is responsible for leading Team members in the process of pool building from start to finish.
Operated an assortment of Heavy duty machinery.
Worked with many City Hall officials in securing proper permits, worked with Dig Safe and other Comp. to ensure proper location of any Gas Lines, Elect. Lines etc.
Maintained personal contact with client's to ensure all questions and concerns are, and were promptly addressed.

Applicable Skills:
Communication and Customer Service
1 An extensive background in Engineering and Construction Terminology.
2 Strong Customer Service skills, not only with clients, but with colleagues and all office visitors.
3 The proven ability to work with co-workers in a productive, team-oriented atmosphere.
4 The ability to work a quick-paced office, assist others when needed, and still complete personal tasks with thoroughness and accuracy.
5 Able to set reasonable deadlines, delegate responsibilities as needed and work to efficiently meet those deadlines.
6 The ability to collect, analyze and interpret client work orders in order to work in an organized and prompt fashion.

Sales:
1 The ability to speak candidly with clients in order to evaluate their needs, and create beneficial, financially sound solutions
2 Proven track record in meeting both short- and long-term goals
3 The ability to collect, analyze and interpret client work orders to perform work in an organized and prompt fashion.

Technical:
Proficient in Microsoft Office Excell, Power Point,Lotus Notes and numerous Billing and Operating programs, A.S.-400 and more.
Strong Internet and website research skills
References:upon req.

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Brief Description

EXPERIENCED PRODUCTION PLANNER

Cwi/QA/QC Manager

Ermapper, Erdas Imagine, ESRI (ArcGIS 9.x, 8.x, Arcview 2.x, 3.x), Seagate Crystal Report, Spatial Analyst 3D Analyst, AutoCAD, Microstation 95, MSwords, MSExcel, Windows (2000, NT, XP) B.Sc Computer Science

I completed a Master Degree in Business Adminitration and Bachelor of Science Degree in Mining Engineering, and have more than eight (8) years experience working in the mining environment.

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Financial Manager (expat)

20+ years of experience with the environmental aspects of major energy projects - power plants, pipelines, transmission lines, refineries.

SKILLS SUMMARY Manager, with strong electrical and mechanical background, 15 yrs construction and maintenance electrical experience, 9 years mechanical experience, performed purchasing and business development skills,. Proficient in Microsoft Word, Excel,

I have over 27 years in mechanical repairs

I¡¦m a Canadian/ Syrian citizen with Business, Engineering, Water/Wastewater and (HSE) Health Safety Environment Background I have been working in the field of HSE (Health Safety Environment) management for past 10 years/ 5 yr Management HR BUS PR Project GS ADM OPS

14 yrs. in the A/E industry

More than 4 years experience in Human Resources specializing in Talent Acquisition

Free! A seasoned, highly organized construction professional with over 39 years of heavy industry experience which includes both industrial construction sites and field/shop fabrication locations in all major industries worldwide

Over Fourteen Years Experience in Sales, Marketing and Management, at a corporate, small business and individual level. Over ten years of being an independent Project Manager Consultant,

I am a Graduate Mining Engineer with 11 years of wide experience in different Mining Operations. Currently Located at London UK.

Transport & Logistics Safety (HSE):Road Safety Monitoring, • 3PL Contractors/ Subcontractors pre start up HSE Audits (HSE MS, HSE Plans, Documentation Control, Vehicles Roadworthiness Inspection, Drivers Competency Assessment, Workshop Audit, Transport Routes Survey, etc.)

A globally-certified procurement professional with extensive Asia-Pacific experience

Value through hard work and performance

I have held management/technical positions with the companies listed within my resume for over 20 years specializing in construction, environmental, mining, mineral/material processing and chemical manufacturing businesses. I have significant experience in all functional areas & P/L responsibility.

15 years experience in the management, production, materials, logistics and international transport fields, 13 of which are at managerial level, the last 10 years being spent as an expatriate in Nigeria, France, Togo and West-Central Africa.

25+ years Procurement, Material Control and Logistics Experience / Public and Private Corporations

Logistic Job Skills: Stock Turn-in/Turn-out, Stores Indent/Requisition, Stores Data Entry, Physical Inventory Management, Stock Replenishment, Management Reports, etc.

A qualified professional with 6 plus years of expertise, with sound technical and commercial practices with consulting experience in Change and Project Management in the areas of EHS management, Sustainability and Corporate Governance with due imp. to CSR, HR and Social Environment.

SCADA, DCS, T&C, O&M

Procurement / Contracts Specialist

Manager - Business Operations Consulting ¡V Constructability Planning, Tracking Systems, and Composite Modeling.

Company Dispatcher,service Coordinator,Administrative Exp.

Storage cavern, salt cavern, solution mining, cavern leaching process, computer modeling, cavern development, leaching modeling, WinUbro, sonar, salt deposit, underground storage, hydrocarbon underground storage, leaching, salt

Project Safety Advisor

Highly accomplished, seasoned Logistics and Procurement specialist with extensive experience in providing expertise in developing countries in supply chain management, contract administration, material control and training in greenfield and expansion construction projects in remote areas.

A computer literate, self-motivated, hard working and flexible site based Document Controller with experience in all aspects of Engineering Administration.

Lease Records Analyst

Experienced in remote operations - Logistics, education, administration, building inspection

As a Project/Contract Mgr, my background is in Construction. I have worked with Owners/Clients, Architects, & Engineers. I am experienced in continuous improvement in construction, process, & people mgmt. I'm experienced in business & project mgmt in small, large, & mega const. projects.

I have successfully participated in medium and large scale projects within a variety of high profile companies. These experiences gave me the opportunity to develop a strong knowledge in administration, procurement and commercial sectors, and get a broader view towards mangement strategies.

Totally 17.6 years of experience of which 15 years in Retail Trade and 2.6 years in Wholesale Trade in Diversified Fields

All elements of safety implementation and instruction

Human Resource, Employee Relations, Recruitment, Corporate Social Responsibility, Social Audit

I am able to effectively perform set tasks, successfully fulfil the task objectives and meet their dead-lines. I report information to the necessary authorities by means of written and/or verbal reports which are reliable and accurate.

Project Management

Bachelor of Science in Mineral Engineering, eight years experience as a project/test manager for the explosives and ammunition testing industry. looking to transistion into the mining industry.

PLANNER SMELTER

analyst

Skilled Communicator Seeks Marketing and Business Development Position

Management Graduate with Bachelors in mining engineering, excellent knowledge of SAP, Internet, Microsoft office etc. Sales in Oil and Gas, Energy sector, Training Expert. Good experience of handling people.

Bachelor degree of Business Administration graduate and very well know MS - Office, other computer languages also.

FELONY conviction disclosure! Experienced metrologist, industrial electronics repair, computer/network systems analyst looking to reenter tech industry.

A result oriented professional with over 15 years of cross functional experience in Sales & Marketing, Business Development, Techno-Commercial operations and handling timely Project Supplies

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