Resume - Senior management consultant with 15+ years of progressive experience and with a...

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Resume #64096

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Strategic Planner and Thinker…
…Versatile Manager and Consultant…
…Resourceful Solutions Provider…

Areas of Expertise

* CRM
* Call Centre
* ERP
* Supply Chain Management
* Business Process Innovation
* Marketing Strategies
* Lean Manufacturing
* Business Strategy and Policy
* Change Management
* Reinventing HR Functions
* Corporate Universities
* Reinventing Government
* Business Intelligence
* Knowledge Management

Industries and Sectors

* Airlines
* Banks
* Construction
* Oil and Energy
* Telecommunications
* Chemistry
* Elevators
* Financial Services
* Insurance
* Beer and Drinks
* Steel
* Food
* Broadcasting and TV
* Government

Empowering people to take initiative…
…Requiring personal/team accountability…
…Inspiring success.

Key Initiatives and Successes - Selected Project Profile and Key Results -

Inter-American Development Bank (USA):
A PMBOK-based Methodology and an IT tool for Managing Programs with the Government of Panama
A world-wide research to design and implement a world-class PM methodology and IT tools, with enough flexibility and simplicity to adapt to different learning and operational environments. The training and implementation was successfully done in more than 10 different government agencies. The strategy and results of the project has been shared in diverse PMI conferences world-wide (Brazil, Argentina, Panama and Mexico).

Deacero (Mexico):
Training and Implementation of a PMBOK-based Methodology in Different Manufacturing Capabilities
PM training for more than 150 top and middle managers and coaching more than 30 projects to be implemented in corporate offices and diverse plants. The program was managed in conjunction with The University of San Diego.

Secretary of the Treasure, Federal Government (Mexico):
Strategic Support in the Creation of the Mexican IRS (SAT)
Major structure reorganization as well as new processes was designed to give birth to the new IRS. Incremental and radical improvements were obtained as a product of the effort, in areas related to tax recollection, fiscal auditing, tax-payer service, custom management, normative instrumentation and management of the tax-payer base.

KONE Elevators (Finland):
Customer Relationship Management and Business Process Innovation
A total new way of doing marketing, focusing on more profitable niches and market segments. Creation of a Customer Service culture and assure that each single client is served and treated in accordance with their specific and singular needs and the established tactics for the account (one-to-one marketing strategy). The maintenance service process was totally redesigned.

Hoechst (Germany):
Business Intelligence and Executive Support Systems for Decision Making
A turnaround in the decision making process with relevant impact in multimillionaire and strategic decisions for the company. The supply chain of information within the company was radically optimized and automated. This BI system has been used for years and has survived many executive reorganizations and mergers.

Kemper Insurance Company (USA):
Business Transformation and Competitive Repositioning
The company has been repositioned as a Personal Line Insurance Organization. Now, it has a Call Centre and a Telemarketing area which has been the receptacle of all process integration and customer orientation efforts. A structure downsizing was recommended and implemented to improve margins. The service cycle was stretched considerably. The company is planning soon to sell directly to the public. This reinvention project favorably supported the merging of the company to a large financial group.

MasterCard (USA):
Product Performance Evaluation
The product performance evaluation process was greatly enhanced and standarized. It was linked to executive evaluation and to the managerial process of planning and control. An important increase in the productivity of the
BI Department was achieved after automating its main executive information production functions.

Petroleos Mexicanos (Mexico):
Call Centre and CRM Development for Corporate Services
A "world-class" solution (which has been presented in diverse national and international CRM/Call Centre forums) was designed proposing a complete turnaround in the delivery of services. The solution was heavily adapted to the Pemex culture, one of the largest oil companies in the world. Among other strategies, a Call Centre was created from scratch and implemented along with a thorough and perfectly defined "Customer Relationship Management" strategy. This effort established new service standards for all corporate services.

ICA Construction Corp. (Mexico and Central America):
Customer Service Management
The executive master plan for implementation set the base for the integration of a unique computer system solution based on the Oracle platform. The final Corporate and SBU implementation smoothed the integration and direct communication between all new managerial, fiscal, accounting and human resources internal and external processes. All innovated processes related to customer operation and information management (capturing, generation and exchange) were standardized at the building site, back office and corporate level.

Professional Experience

CAAI, Inc. / Emprendor, Inc. 1988 to present
Senior Business Consultant and Project Manager
NAFTA Offices (Vancouver, BC and Mexico City)

University of San Diego 2005 to present
Executive Faculty for Corporate and Professional Education
Project Management International Instructor
San Diego, USA

SBS, Swiss Business School 2001-2003
Visiting Professor of Management and Marketing
Zurich, Switzerland

ITESM 1985-1988
Dean of the Business School
Toluca, Mexico

State University of New York 1983-1985
Computer Center Manager
Buffalo, USA

Standard Oil (SOHIO) Industrial Corporation 1984
MIS Consultant
Niagara Falls, NY, USA

Grupo Industrial Alfa 1980-1982
Software Engineer
Monterrey, Mexico

Education

Master of Business Administration (MBA)
State University of New York
Buffalo, New York, USA, June 1985
Graduated with distinction

Diploma, International Executive Program in Management
State University of New York
Buffalo, New York, USA, June 1983

Bachelor of Science in Management Information Systems
ITESM
Monterrey, Mexico, June 1982
Graduated with honors

____________________________________________Books, Inventions and Patents

"Distributed Data Processing: A Managerial Approach", State University of New York, 1984
"Administration of the Information Systems Function", State University of New York, 1985
"Executive Information Systems", software technology and methodology, 1993
"BPR: Business Process Reengineering", software technology and methodology, 1995
"SIMEP", software technology and methodology for Project Planning, Monitoring and Evaluation based on PMBOK, 2005

Volunteer Profile and Affiliations______________________________________

PMI, International speaker in PMI Conferences in Brazil, Argentina, Panama and Mexico
ITESM Alumni Vancouver BC Chapter, co-founder, professional development coordinator
ITESM Alumni Canada, Member
Management Science and Systems Club, State University of New York, President
MIS Undergraduate Association, ITESM, Vice-president
Sporting Club Britannia, Member of the Board, Treasurer, Secretary
World Trade Center Mexico City, Member of the Board
Meetup.com Vancouver Chapter, Co-Founder and Leading Coach

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Brief Description

Diamond Exploration and running diamond exploration laboratories,

Project Management & ability to manage all site related activities

I am highly skilled in the earthmoving sector as Operations Manager and skilled in the mechanical side an advantage. I am also a fully trained Hotel and Restaurant manager and can run and operate restaurants, Hotels and Lodges of all capacities. I am a hard worker, humble and extremely dedicated.

Production Mgr /Operations mgr /Superintendent. I possess extensive hands-on experience within the Open-Pit Mining and Civil Construction industries as an Expatriate Manager and Superintendent -including positions such as Production Manager / Superintendent Mining Operations and Operations Manager

Project engineering and management, business development, soviet design standards, Russian speaking, oil & gas, minerals and metals

Exploration Geologist with 10 years of diversified experience

I have organisation and management skills and also tehcnical skills. Those skills have been developed through professional environments both academic and working. My analystical skills are also improved in those environments. I have keen eye on Enterprise wide Business Process and Development..

Database management,geomatics,gis,remote sensing,photogrametry,cartography, lecturer

M.B.A. and Licensed Professional Mining Engineer with record of success in operations and engineering management. Creative problem solver with ability to develop real economic profits, lead during change management and create business strategies.

looking for mines manager job as i am second class mine manager certificate holder from directorate general of mines safety under India mmr 1961. and having nine years of experience in different minerals as a mines manager asst. manager.

VP metallurgist with MBA. Extensive experience with 20+ years experience in manufacturing and operations, working in the USA, Canada, and Australia.

A Certified Human Resources Professional with practical and progressive experiencein Africa, Central America, Canada, USA, Central Asia and the Asia-Pacific region.

INDUSTRIAL / COMMERCIAL EXPERIENCE : Water Treatment Chemicals and equipment, Mining, Food, Specialty Gas

I would like to further my career in maintenance and would enjoy the opportunity and challenges that this opportunity would offer. I believe I have the skills and knowledge that would be an asset to any operations.

I am a eager person with 12years diamond mining experience at present I am the production supervisor and my role entails meeting set targets of carats, mining rate and square meters. I run a department of 12 people, and is responsible for educating them with the marine and safety laws.

Experienced Safety manager in Contruction and through Mining/Oil/Gas. Safety Professional through design and planning to construction/commissioning, turn-key.

Free! An international, multi-lingual, technically proficient Sales & Marketing professional

Senior management consultant with 15+ years of progressive experience and with a results-driven approach for project and program management, including the use of first-rate skills in directing full cycles for high profile, multisite, international programs and initiatives.

Experience on Machinery

I have vast experience in Quarry management of granite stone, crushers also hot asphalt manufacturing, road building, drilling & blasting. I also have broad technical knowledge.

Dynamic, results-oriented Sales Management professional with 20 years of experience leading complex programs and initiatives encompassing International Business, Business Development, Distributor Network Startup, and New Market Penetration among others.

M.Tech MINERAL EXPLORATION First with Distinction ISM DHANBAD P.G.D.E.M ENVIRONMENTAL MANAGEMENT A.U WALTAIR

Equipment operation and management

I have worked within the Quarrying industry for the last 4 years; I have moved around various kinds of Quarries and different auxiliary plants that operate within the sites. I am a qualified Mechancial Engineer which helps me to relate operational to maintenance issues.

Metalurgy plant manager. Alluvial diamond miner and explorer, diamond plant designer, manufacturer and operator. Flow Sort x-ray machine operator and Chief Sorter, Boilermaking and experience in electrical work.

Security Specialist / Manager, experience in diamonds (Africa and South America) and base metals (Africa). Specialises in evaluating security situations prior to takeovers / new mine set up and setting up of security functions.

Mining Superintendent

Ky & Tenn certified Underground Mine foreman with 16 1/2 yrs experience

MBA, 100% Spanish and English.

Executive management, business development, supply chain, IT, embeded system

Seeks a challenging management position in a Metallurgical process control, Evaluation or Re-engineering environment and related jobs, which suit my resume.

Experienced mining Engineer with MBA .Worked for 11year in TATA STEEL. Looking for a challenging assighnment in mining industry

Mine Manager / Project Manager / Technical Services / Consulting

I am a Doctorate degree holder from Andhra University, Indian from the branch of "Economic Geology". I also have very good knowledge in the field of computers and have few deplomas in computers. Have experience of more than 18-years

Professional Engineer, computer literate, manager of several operations.

Project management of Mineral Exploration Operations Worldwide

expertise in environmental water policy and economic background with relevant experience working. At a national and Mediterranean level I worked at the Ministry of Water and Irrigation in Jordan as an advisor and assistant to the Minister Dr Hazim El-Naser.

HSE Manager

Functioning in a project/program management consulting role for MAXAM and CYANCO Companies on highly sensitive processes. In these assignments, I assembled high-performing teams that delivered a complex project plan ahead of schedule, despite a demanding timeline and aggressive business objectives

Free! Experienced HR professional; MBA in HRM; International compensation, recruiting, employee relations, performance management, training and development, health and safety

Successful quarrying operations manager, team player and profit oriented, Hands on leader of quarrying operations. Turning vision into profit. Operating at strategic board level and tactical field problem solving, setting and achieving goals.

Electrical Engineer. Brazilian, International experience Nigeria, Guinea Bissau, East Timor, Technical Services Manager, General Manager. Fluent English, Portuguese, Spanish, German

I am likely to be something of a perfectionist and will sacrifice pleasure ells where in order to accomplice my work to a set standard, I am determined and have high standards set my work. Combined with my positive no-nonsense style of work I always get positive results from my work. I can work unsu

Comprehensive knowledge and experience of long distance material handling systems, fixed and mobile plant and associated ancillary equipment

Project Control & Management

Interpersonal abilities, Communication skills, 25 years of supervisory experience, Organizational strengths, Analytical/problem solving skills, Administrative, coordination, and management skills, Strong initiative

Supervising for coal exploration include mapping, regional, drilling in the coal mining, I supersived over coal quality control, include sampling in pit, ROM and shipment include blending program. in Gold Mining, I supervised for regional and detail exploration include mapping, and drilling

Highly talented, knowledgeable and resourceful Mining and Geological Engineer with over ten years experience in determining the location and planning the extraction of coal, and conducting preliminary surveys of deposits or undeveloped mines and planning their development

B.E Chemical with 10 years of experience in Project Procurement/Purchasing

Accomplished technical and managerial career qualified by 24 years of measurable achievements in the construction and mining industries. Highly skilled in identifying, evaluating and negotiating joint venture and other international business opportunities with government officials, the private sect

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