Resume - Data Analyst

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Resume #64364

CONTACT INFORMATION:
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SUMMARY OF QUALIFICATIONS:
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I have done B.Sc., Computer Science,M.Sc., Computer Science and M.B.A. Currently working as Reporting Analyst.
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OBJECTIVE:
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I believe in unique blend of contemporary university qualifications and current IT experience and certifications. Life experience, maturity and creativity are some of my greatest qualifications. To compliment these qualities I have broad people skills and ability to communicate and liaise with people with all walks of life in a productive and mutually beneficial manner.
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WORK EXPERIENCE:
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Working as Senior Process Associate (MIS) at HP, Bangalore from 2nd July to till date.
PROJECTS
Reporting Analyst:

Roles & Responsibilities:

Complete understanding and application of industry practices, principles, theories, concepts, and standards.
Preparing reports from the database using SQL.
Work with staff to identify trends and build plans to develop database and applications.
Development of Online Reporting tools To Access Agent wise, Team wise, Partner wise and Organization wise reports online using MS SQL.
Generating Reports
Manage manpower availability through out the shift through rostering of breaks
Escalation of technical problems to the Call Centre Manager and the Technical / STS team.
Preparation, Accuracy and Timeliness of Internal Reports submitted to the operations Manager
Identifying personnel eligible for any rewards and recognition programs
Interaction with Customer counterpart on a regular basis for daily operational activities.

Worked as Senior Command Center Executive (MIS) at Mphasis, Bangalore Oct 2005 to 30th June 2007.

Reporting Analyst: October 2005 – to June 2007.

Working with Mphasis an EDS Company Command Center Dept, Database Center, MSSQL database, maintaining client related data.

Roles & Responsibilities:
Complete understanding and application of industry practices, principles, theories, concepts, and standards.
Work with staff to identify trends and build plans to develop database and applications.
Development of Online Reporting tools To Access Agent wise, Team wise, Partner wise and Organization wise reports online using MS SQL.
Generating Reports
Manage manpower availability through out the shift through rostering of breaks
Escalation of technical problems to the Call Centre Manager and the Technical / STS team.
Preparation, Accuracy and Timeliness of Internal Reports submitted to the operations Manager
Identifying personnel eligible for any rewards and recognition programs
Interaction with Customer counterpart on a regular basis for daily operational activities.

Worked as MIS at United Telecoms Limited – BPO Division.,Bangalore from April 2005 to Oct 2005.
Handling a team of 4 people, responsible to maintain MSSQL Database of United Telecom Ltd its S/W, BPO and partner's data and related projects, maintaining client relations. Melita CRM development for United Telecom Ltd.

Roles & Responsibilities:
Creating and Designing of database tables.
Generation of Reports from through CRM.

Worked as Back Office Personal at Focus Infosys Pvt. Ltd., Bangalore from Dec 2004 to April 2005.

Roles & Responsibilities:

Creating templates.
Generating reports etc.,
Handling Navy Account.
Transferring Voice files.

Worked as Academic Head at Alaq Intergral Software Technique, Salem from March 2003 to April 2004.
Roles & Responsibilities
Creating and generating templates
Manage manpower availability through out the shift through rostering of breaks
Interaction with Customer counterpart on a regular basis for daily operational activities.
Provide Training on the languages.

PERSONAL ABILITIES

Outstanding interpersonal skills.
Excellent listening, reasoning and decision-making abilities.
Ability to create and maintain a cohesive team environment.
Excellent organizational and time management skills.
Ability to give and receive constructive feedback for self-improvement.
Ability to multi-task be flexible and work well under pressure.
Flexible to work.

EDUCATION & CERTIFICATION:
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B.Sc. (Computer Science) from A.V.S College of Arts & Science, Salem affiliated to Periyar University, Salem in the year 2001 with 63%.
M.Sc. (Computer Science) from Vysya College of Arts & Science, Salem affiliated to Periyar University, Salem in the year 2003 with 70%.
M.B.A (Sales and Marketing) from PRIDE, Salem affiliated to Periyar University, Salem in the year 2003 with 70%.

ADDITIONAL INFORMATION:
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Operating System: MS DOS & Windows 2003
Languages: C,C++
Packages: MS Office 2000
DBMS: MS Access & SQL Server 2005
Network: TCP/IP, HTTP, FTP & Telnet

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