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Seeking assignments in Service Operations/ Client Servicing with an organisation of repute

EXECUTIVE SUMMARY

ƒâ A dynamic professional with B. E (Mechanical Engineering) from Government Engineering College, Amravati University with 15 years of rich experience in Service Operations, Spares Parts Management and New Product Design.
ƒâ Expertise in managing the sales & marketing of industrial and automobile products and handing complete service operations and sales & marketing of Industrial and automobile products.
ƒâ Resourceful at maintaining business relationship with clients and customers to achieve quality product and value added service norms by resolving their service related critical issues for enhancing their satisfaction level.
ƒâ Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner.

KEY RESULT AREAS
Service Operations
ƒâ Implementing services plans and policies for the organisation, ensuring accomplishment of the business goals.
ƒâ Exploring potential business avenues, developing new service points and meeting pre-set revenue, collection & profitability targets.
ƒâ Providing immediate service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules.
ƒâ Analysing latest marketing trends and tracking competitors¡¦ activities and providing valuable inputs for fine tuning sales & marketing strategies.
ƒâ Verifying the purchase orders and conducting surprise checks for the correct parts applicability and superceded part numbers respectively.

Client Servicing
ƒâ Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
ƒâ Monitoring post service activities like follow up with the customers, service reminders, warranty & post warranty issues and handling customer grievances for superior customer service.
ƒâ Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on the improvements.
ƒâ Preparing quotations and invoicing the same after receiving all the parts as per the parts list given to the customer; replying to customer queries on parts discrepancies.

Spare Parts Management
ƒâ Managing inventory & listing down all the spares for the machinery.
ƒâ Maintaining optimal inventory by following spares planning activities such as Standardization, in house & Outdoor Servicing.
ƒâ Generating service business through maintenance contracts, revamp & spare procurement and repairs jobs.

PROFESSIONAL EXPERIENCE

METSO MINERALS (INDIA) PRIVATE LTD., GURGAON SINCE JUN¡¦00
GROWTH PATH:
RESIDENT ENGINEER (SERVICE) JUN¡¦00-APR¡¦01
SERVICE MANAGER APR¡¦01-TILL DATE

AS SERVICE MANAGER:
ROLE:
ƒâ Providing total product support including emergency service requirements & key customer demands.
ƒâ Maintaining vigil on visit plans of a team of service engineers.
ƒâ Providing after sales service backup to customer within warranty & on chargeable basis in after warranty cases.
ƒâ Repairing services to attend any breakdown, scheduled services covering preventive maintenance.
ƒâ Leading and guiding team of service engineers involving Uttar Pradesh, Madhya Pradesh, some parts of Maharashtra, Panjab, J& K, Himachal Pradesh, some parts of Bihar, with big population machines.
ƒâ Generating spares business worth INR 12.0 Crore in the region this year.
ƒâ Providing technical support to Annual Maintenance Contract (AMC¡¦s) in the region.
ƒâ Handling Authorized Repair Facility in factory at Bawal, Haryana.
ƒâ Conducting Onsite trainings and classrooms sessions for various customers on all India basis.
ƒâ Conducting health audit programs for crusher plants at various sites to generate spares business on all India basis.

Achievements:
ƒâ Proficiently achieved the target of RS 7 crores against the previous target of Rs. 4.0 Crores.
ƒâ Actively handled major clients such as Jaiprakash Industries Limited, Ircon International Limited, Punj Lloyd Limited, Hindustan Constructions Limited, L & T Limited, Soma Construction Limited, Vijay Expressways, ITDC Limited and so on.
ƒâ Proficiently took initiatives for conducting training programs, health audits for the authorized repair center which resulted in good profits to the company.
ƒâ Significantly troubleshot the critical problems related to oil hydraulics.
ƒâ Successfully assigned spares targets are achieved and surpassed every year.
ƒâ Successfully introduced the concept of Health Audit of crusher plants in this company and it would grow upto 5 Crore this year.
ƒâ Actively handled ARF (Authorized Refurbishment Facility) department with high profits.

As Resident Engineer (Service):
ROLE:
ƒâ Handling the maintenance of crushers of all types.

Achievements:
ƒâ Proficiently generated spares business worth Rs. 7 Crores approx.
ƒâ Bagged the Best Engineer Award in the service department of Nordberg.

PREVIOUS ASSIGNMENTS

Elecon Engineering Company Ltd., Gujrat Senior Engineer (Sales & Service) Aug¡¦92-Jun¡¦00
Techno Engineering & Rubber Industries Junior Engineer Feb¡¦92-July¡¦92
Pvt. Ltd., Nagpur

KNOWLEDGE PURVIEW

ƒâ Material Handling Equipment like stacker reclaimer, conveyors, gearboxes etc.
ƒâ Mining - Electro-hydraulic mining machines like side dump loader, Load haul dumper etc.
ƒâ Construction - Crushers like Jaw, Cone, HP, Symon, Impactor.
ƒâ Nordwheeler (Semi mobile crusher plant), Lokotrack (Hydraulic -Mobile crusher plant) and fixed crusher plants up to 1000TPH capacity for aggregate and iron ore sections.
ƒâ Screens, Feeders and associated products.
ƒâ Good experience in Hydraulics.

TRAINING UNDERGONE

ƒâ Product Training given to new Engineers, Equipment Users by using audiovisual Tools. Product training in Metso training center at Finland for 15 days.
ƒâ Industrial Hydraulics Training by Vicker's School Of Hydraulics, Mumbai.
ƒâ Training on Advanced Welding Technology by L&T Eutectic Division at New Delhi training center.
ƒâ Training on team building, subordinate management, negotiation skills and improvement of selling skills by M/s Vriksha Consultants, Delhi.

IT SKILLS

ƒâ Windows MSOffice, MS Projects, Power point, Lotus Notes and Foxpro from Vishvesaraiya Regional Engineering College, Nagpur.
ƒâ MSOffice course from APTECH, Nagpur.

ACADEMIA

1991 B. E (Mechanical Engineering) from Government Engineering College, Amravati University with 64%

PERSONAL DETAILS
Date of Birth: 11th February 1970
Languages Known: English, Hindi, Marathi & Sindhi

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