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Over 10 years experience as a Project Manager, Business Systems Analyst, and Information Developer
Expertise
Systems Analysis Project Management Process Design
Business Analysis System Life Cycle Documentation System Re-engineering Documentation
Programming Web Development Instructional Design
Quality Assurance Quality Systems Development Data Security Procedures
Change Control Implementation Regulatory Compliance Document Management Systems
Data Visualization Graphic Design User Guide Development
Professional Experience
Impact Management Services * 2002–Present
Information Development Manager, Project Manager, and Business Systems Analyst
Project Management and Business Systems Analysis
* Performed project planning, scheduling, requirements development, and other project management and business analysis functions in a project that successfully ensured corporate compliance with Province of British Columbia, Canadian, and international regulations and guidance governing data security (Client: IT department, British Columbia Automobile Association, Burnaby, BC, www.bcaa.com)
* Managed a project to create a comprehensive library documenting the remediation and restoration of a low-level radioactive and chemical waste site (Client: Valeant Pharmaceuticals, Aliso Viejo, CA, www.valeant.com)
* Successfully achieved compliance with State of California and US federal documentation regulations governing radiochemical manufacturing operations license termination (Client: Valeant Pharmaceuticals)
* Performed project planning, scheduling, and other project management functions for a Cimage NovaSoft GMP documentation upgrade project enabling the successful implementation of an SAP enterprise resource management strategy (Client: Genentech, South San Francisco, CA, www.gene.com)
* Achieved on-time delivery of revisions to more than 700 raw material specifications, in collaboration with project management, GMP change control management, and training personnel (Client: Genentech)
* Developed project execution plans in collaboration with senior management and other subject matter experts (Client: DSM Pharmaceuticals, Greenville, NC, www.dsm.com)
* Achieved documentation objectives of the Quality Systems Project and Corporate Compliance Initiative (Client: DSM Pharmaceuticals)
Information Development
* Developed a comprehensive data security classification record library for all corporate databases, to comply with AAA/CAA Technical Quality Standard requirements (Client: IT department, British Columbia Automobile Association)
* Developed manuals for change control, data access control, data storage management, security patch management, password management, and other procedures in collaboration with network security design, architectural design, and other subject matter experts (Client: IT department, British Columbia Automobile Association)
* Developed corporate strategy, business case, project execution planning, training, and other documents as part of the Global Manufacturing Network Rationalization Project in collaboration with senior management and subject matter experts (Client: DSM Pharmaceuticals)
* Developed standard operating procedures and training manuals in collaboration with training, validation, regulatory, testing, change control and other subject matter experts (Client: DSM Pharmaceuticals)
Shark Technology * 2001–2002
Technical Writer and Information Developer
Client: GlaxoSmithKline, Zebulon, North Carolina (pharmaceuticals production site IT department)
* Collaborated with system engineers, quality assurance, computer validation and other contributors to write and edit life cycle documentation for an AS/400 pharmaceutical manufacturing maintenance management system
* Developed functional requirements specifications, system design specifications, and program specifications for the system, which was based on Wonderware's Avantis XA 3.0
Utenzi Corporation, HiddenMind Technology * 2000–2001
Technical Writer and Information Developer (Information Technology, Software Development)
* Developed software developer and user guides, data center standards and policy manuals, software product white papers, system descriptions and proposals, and troubleshooting SOPs
* Collaborated with network engineers, database administrators, and software engineers to develop training and reference manuals for mobile data communications systems
* Developed a standards and policy document as part of an application for Sun Microsystems SunTone program certification
Johnson Controls * 1997–2000
Technical Writer and Information Developer
Client: GlaxoWellcome, RTP, North Carolina (pharmaceuticals R&D and production center)
* Developed GMP instrument calibration and maintenance SOPs and manuals, in collaboration with calibration and maintenance engineers and technicians, emphasizing technical accuracy, usability, and clarity
* Managed the GlaxoWellcome Corporate Engineering intranet, making key recommendations for its redesign to improve usability
* Contributed to increasing the efficiency of systems and methodology, and maximizing compliance with FDA and OSHA standards
* Initiated the publishing of all calibration reporting forms on the intranet as immutable documents, which anticipated and dealt successfully with an FDA inspector observation
Softbank Net Solutions * 1995–1997
Technical Writer and Information Developer (Software Development)
* Developed software product white papers, system functional descriptions, and proposals
* Collaborated with software engineers in Softbank's C++/Smalltalk/Rational object-oriented development environment
Delta Tech Systems * 1989–1991
Technical Writer and Information Developer (Nuclear Power Engineering)
Client: Ontario Hydro, Bruce Nuclear Power Development, Kincardine, Ontario
* Developed and published maintenance SOPs and other documents
* Collaborated with power engineers, technicians and other contributors
Education and Professional Development
Humber College of Applied Arts and Technology, Toronto, Ontario
Systems Analysis Diploma (computer programming, systems analysis, project management, accounting, statistics), 1994
Certified Business Analysis Professional (CBAP) courses, Robert Half Technology (2009, ongoing)
Java for Technical Writers course, Systems Documentation, Inc., Cary, NC, 2000
Object-Oriented Analysis and Design course, ObjectSpace/UCA&L, Buffalo, NY, 1996
Honours Broadcasting Certificate, Humber College of Applied Arts and Technology (top graduate award), 1993
Technical Skills
Microsoft Office Suite Microsoft Project Microsoft Visio Adobe Acrobat
Adobe Photoshop Adobe InDesign Adobe Illustrator Adobe FrameMaker
Open Text Livelink Cimage NovaSoft GMP EMC Documentum Autodesk AutoCAD
Rational ClearQuest Bugzilla FrontPage HTML
C++ SQL Java XML
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