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Resume #63108

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Required Job Title: General Manger, Sales, or Marketing Manager. Or any other Suitable Management Position.

With a total of 17 years of full-time work experience, I believe that the skills I have acquired in the course of my professional and educational experiences will be valuable assets for your organization. Worked with number 70 on the rank of top 100 companies in Saudi Arabia which represents the best international brands in the world which among them Canon, Kardex, EIKE, and Unisys whom are ranked as the top international companies in their fields gave me a wide rang of experience and managerial skills (i.e. flexibility – focus- empathy - encouragement - thinking styles - systematic problem solving methods - emotional intelligence - cultural matters) which will improve your company's profitability. With my ability to coach, counsel, and lead different teams to develop strategic marketing initiatives for yours business process (re-engineering, cost reduction, and competitive marketing strategies) will lead your company to the best market share. With my ability to understand and acquire full knowledge of different products and services and in short period, due to awareness of all aspects of commercial management and being fully equipped with Saudi market and with my engineering back ground of electronics, computer, communications & information technology that will grant your company's progress. By team work with other divisions we can improve company cash flow and Collection. Utilizing all Risk management & contingency planes procedures that we can develop will protect your company's interests. The main core of your company's goal is to reach Customer Care and delight ness by special customer relationship management plans and proper promotions with creative ideas that will lead your company into a market pioneer position.

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Personal Information
Birth Date: 1 May 1968
Gender: Male
Nationality: Jordan
Visa Status: Valid Saudi Residency Iqama & (Transferable)
Marital Status: Married
Number of Dependants: 6
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Professional Experience
March 2007 - August 2007: Systems Marketing Manager
El-Ajou Group
Saudi Arabia
Responsible for Market Research & Promoting El-Ajou Business Operation in all systems Divisions till now which includes: Products & Services Knowledge, Commercial Management; Market Knowledge; Selling Techniques, Customer Care, And Relationship Management. Main Responsibility includes: Define the Business Objective, reexamining our strategy, redefining goal setting, choosing a single-minded customer-based business objective, define the Marketing Objective, allocating resources between acquisition and retention activities, identifying specific growth strategies vis-à-vis our category and customer base, specify the source of volume, evaluating growth alternatives and competitive frame, strategic implications of a "steal share strategy" vs. "stimulate demand" strategy, go ahead with the our proper Segmentation, utilizing the Two-variable segmentation, utilizing the Segmentation tools, revisit our Pricing Strategy, designing a pricing strategy that is congruent with other strategic elements of our company, utilize the options of Value pricing, trial pricing, continuity pricing, revisit Distribution Strategy, designing and executing an effective distribution strategy, linking the distribution strategy to our company's overall objectives, ensure Promotion/Sales Strategy, the role of promotions and advertising in achieving the company's overall business objectives, important elements in designing and executing promotional campaigns.

December 2000 - March 2007: Area Manager
El-Ajou Group
Southern Area, Saudi Arabia

Responsible on Sales, Technical and Marketing activities as Manager in the Southern Area of AL Ajou Group. Manager for all the Sales Teams, workshops technical staff, Operations, and three branch Mangers. Sales Team Managements Technical & Project Manager for LAN / WAN & Communication Systems. To promote all Al Ajou products and well known brands such as Canon Products and total solution.
 Played a vital role in supplier negotiations to improve profit of various tenders. Awarded for innovation and excellent communication skills.
 Managed several multi-million Saudi Riyals accounts with excellent project management skills by constantly focusing on employee motivation, customer satisfaction and quality standards.
 Awarded for excellent expertise in providing customers with the best solutions and tenders for enterprise and governments solutions including Ethernet data networks and data cabling solutions, Audio Visual projects, office automations, Kardex Systems, Printing and educational E-Learning projects
 Worked closely with sales and marketing team by participating and supporting all sales strategies and activities.
 Played a vital role in liaising between sales and customers focusing on customer satisfaction.
 Strong expertise in customer training and education for complete solutions.

August 1997 - December 2000: Sales& Systems Specialist
El-Ajou Group
Southern Area, Saudi Arabia
 Worked as Salesman of systems and total solutions Projects and support the sale team of southern area in sales which includes Canon, Servers, and Networks & turn key solutions to governments & private Sector. Played a vital role in supplier negotiations to improve profit of various tenders. Awarded for innovation and excellent communication skills.
 Strong expertise in customer training and education for complete telecommunication, printing, and office automation solutions.

September 1993 - July 1997: Technical Support And Marketing Manager
Sarwat Est. for Contracting
Southern Area, Saudi Arabia

Responsible of Sales and Marketing for Computer & Communication Systems Products. Experienced in configuration of CISCO, 3Com Switches & Routers, and Experienced in Designing & Implementation of Local Network Infrastructure & WAN. Fully well versed in Switching, Routing, Remote Access, Network Security, ISDN, and Frame Relay & VoIP Technologies.
 Recognized and awarded by the company to achieve 10 - 13% yearly increase in revenues contributing to the overall market share by around 6%.
 Recognized by many customers as the best Sales Engineer in the country using superior communication skills and outstanding product knowledge. Awarded constantly by the company as the main Driver for customer satisfaction and retention.
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Education
July 1993: King Fahd University of Petroleum & Minerals (KFUPM), Dahran, Saudi Arabia, Master of Science in Electrical Engineering Telecommunications, Master (MSc/MA), GPA 3.3 on 4 with third honors, I have studied subjects on telecommunication as following: Mobile Networks, cellular System, GSM, Satellites Communication, Radiation theory, T.V theory, Switching & Signaling System in Exchanges, digital image processing, and other Communication courses.

August 1990: King Fahd University of Petroleum & Minerals (KFUPM), Dahran, Saudi Arabia, Bachelor of Science in Electrical Engineering IT & Digital Networking, Bachelor(BSc/BA), GPA 3.13 on 4

With a GPA of 3.13 on 4 with third honors and win a scholarship to complete the master Degree. I have studied subjects on Electrical engineering, Electronic devices & circuits, Digital electronics, Computer system (Hardware & Software), Automatic control concepts, PLC & Radio theory, Computer Networks (LAN & WAN ), WAN techniques(ATM, Frame Relay).
Career Level
Career Level: Management (Manager/Director of Staff)
Notice Period to Work: 3 months or less
Comments and Personal A highly motivated intelligent manager, who is very hard worker both individually and in a team, copes well under pressure, well presented, enthusiastic. Excellent communications skills, creative, and problem solving skills, and an effective organizer. Adaptable to new situation, determined and always willing to take extra responsibilities.
Target Job
Job Location: Saudi Arabia
Industry: Sales, Marketing, Customer Services, Maintenance, IT & Networking, total Office Automations
Employment Type: Employee
Employment Status: Full time
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Professional Certificated Courses & Trainings
Certificated Courses & Training Contents

Profitable Sales Promotion & Loyalty Marketing, by Douglas Zimmerman (UK) - IIR Dubai, UAE. 21-25 Apr 2007.
To develop promotional strategies using a step-by-step process, the critical elements for 'success' in a sales promotion, to establish realistic promotion objectives, SWOT to analyze results, customers respond to promotional alternatives, the options and costs of different promotional tactics, new merchandising and promotion techniques, the factors associated with successful promotions, Experiential Marketing, the power of factory packs and risk reduction.
High Performance Leadership, by john Davis – Scott Davis management – Executive Development Master Class, IIR Dubai, UAE. 20-22 Feb 2007. Unique, interactive and comprehensive executive management master class has been designed with all directors, senior and middle managers, section heads, strategists and analysts in mind. Those in fact, who want to recognize and achieve their full potential as professionals and then support the company in the most efficient and effective way possible. To ENHANCE BUSINESS FOCUS, interactive course encompassing Personal skills, ERP, leadership, strategy, management, organization and business focus
Al Ajou Group Business Evaluations & Re-Engineering Management Workshop, October 14, 2006 by Arthur D. Little Asia Pte Ltd, Singapore Al Ajou Group Business Evaluations & Re-Engineering Management Workshop October 14, 2006 DuPont Analyses EVA analysis, the cost of capital invested should be factored in to evaluate the Economic Value Added (EVA) of companies, product categories and customer segments.
Sales Management Training, by TEAM LEARNING AS, UK & Canon Middle East FZ, LLC 20-22 Mar 2006, Amman, Jordan. How to work through others. Leadership style verses Management style. Manager's team competition, Coaching for results. Tools to solve problems within the team. Maintaining a team work ethic and high motivation through being a coach. Situational Leadership. Measuring team performance and manager's performance using this industry standard model. Faced with a team of different attitudes, aptitudes, competency and cultural difference. Can the group coach, discipline show leadership over management and visa versa to correct a team shortfall in performance.
ACCOUNT MANAGEMENT WORKSHP, by Canon Middle East FZ, LLC, 18-19 Feb 2006.
To develop a Sales Management System that covers Classifications of customer into different account sales managers by sector, and Segment of business. To improve Sales, Activity reports, Prospect list, Order tracking form, Sales Team Key Performance Indicators KPI's
Al Ajou Group Strategic Management Workshop, by the supervision of a private consultant company, Cairo, Egypt 21-23 Sep 2005 To put together with the active participation of company senior management a Strategic Approach for the following 5 years.
Color Fundamentals and Large Format Printing Sales Training, by Canon Middle East FZ, LLC, 9-11 Apr 2005. Sales Training on a specific segment of Professional printing solution with emphasis on selling cycle and customer classification competitors...etc.
Audio Visual And Security professional Solutions Training, by Al Ajou Marketing division, 16-17 Jan 2005. Sales Training on the segment of Audio Visual And Security professional Solutions which covers stat of arts products line up, road map, market strategy, and covering all fields of Al Ajou products including Card printers, projections solutions, Signage, informative systems …etc.
Key Customers Relationship Management (KCRM), by Insight Egypt Management & Consultant 12-16 march 2001, Egypt.
Ways of Classifications of key Accounts by sector, and Segment of business, and improve relationship with these targeted keys, market penetrations, competitors analysis, market studies, improve KPI's of Sales managers Activity and Team work developed to help sales managers to improve productivity and efficacy.
Color Canon GP Series, by Canon Middle East FZ, LLC, 3 - 6 Apr 1999, Dubai, UAE. Sales & Technical Training on the segment of GP Canon Series And the professional Solutions that can be offered to customers which covers stat of arts products line up, road map, market strategy, and comparison with competitors systems …etc.
GP 215 Team Machine Sales Training, by Canon Middle East FZ, LLC, 3-5 Mar 1998, Dubai, UAE. Basics of Sales Cycles & methodology, market strategy, and comparisons.
Summer Training for my Undergraduate degree under the supervision of Post office, telephony and telegram Ministry (PTT), Saudi Arabia. Summer of 1989, I have 6 months Summer Training for my Undergraduate degree, on Digital Telephony Exchanges made by LM Ericsson which covers all aspects of providing land telephony services to customer with the best quality & the highest availability.
Master Thesis Project from for my Graduate degree Master of Science in Electrical under the supervision of Post office, telephony and telegram Ministry (PTT), Saudi Arabia, 1992. Study on Statistical Characteristics of Microwave Links on digital microwave telecommunication systems on TETRA - Terrestrial Trunked Radio systems under supervision of DATASAD Company which operate these links.
Professional Certificated Achievements
Certificated Achievements Organization & Date

Thanks letter and appreciation on Success of Management And excellent Delivery of the turn key (Mobility System & Metter Reading Project) to our major client The Saudi Electricity Company. Arab Digital Computer Co LTD, 20- Dec – 2006
Thanks letter and appreciation on Success of Wining the Project of (Operating & maintaining all copier & printer systems of King Khalid University) for three years. Al Ajou Group, 10 – Nov – 2005
Thanks letter and appreciation on Success of Wining the Project of (Operating & maintaining all copier, printer, Fax & Scanner systems of The Saudi Electricity Company) for Five years. Al Ajou Group, 10 – Aug – 2005
Thanks letter and appreciation on The outstanding performance in the year of 2004 Al Ajou Group, Feb – 2004
Thanks letter and appreciation on Success of Wining the Project of (Mobility System & Metter Reading). Al Ajou Group, 12 – Oct – 2005
Thanks letter and appreciation on Success of Wining the Project of (Smart E-Class from Ministry of Education). Al Ajou Group, 29 – Apr - 2004
Thanks letter and appreciation on the Support given to the Audio Visual Division. Al Ajou Group, 18 – Sep – 2002
Thanks letter and appreciation on The outstanding performance in Leading & Couching my Teams in the southern Area to Achieve their targets. Al Ajou Group, 18- Oct – 2001
Thanks letter and appreciation on The outstanding performance in Distribution Division sales results by Achieving 193 %. Al Ajou Group, 30 – Sep – 2000
Thanks letter and appreciation on The supports to Sales Teams in Southern area during 1998. Al Ajou Group, 1- Jan – 1999
Paper on Customs Satisfaction Saudi Electricity Company 12-13 DEC 2006 Abah KSA Saudi Electricity Company
Other Skills
Skill Skill Level Years of Experience Last Used
Operating systems windows XP and windows 2000 server and windows 2003 small business server. Expert More than 10 years Always
Microsoft application programs (word, PowerPoint, access, excel). Expert More than 10 years Always
Installing and operating computer network (LAN) & Excellent experience in computer maintenance. Expert More than 10 years Always

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Languages
Language Skill Level
Arabic Expert
English Expert

Publications:
1. Khaled H. Biyari & Usamah M. Al Naser, "Statistical Characteristics of Microwave Links in Southern Region of Saudi Arabia", The Arabian Journal for Science & Engineering, Vol. 21, Number 3, July 1996, PP 345-363.

2. Khaled H. Biyari & Usamah M. Al Naser, "Measured Statistical Characteristics of 8 GHz Fading Microwave for Digital Communication", International Conference on Telecommunication, Jan 1994, PP 171-174.

References
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