Resume - IT & Technical Facility Project Manager, Systems / Application Design, Develop...

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Resume #69386

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Career Objective

Project management professional with 8 plus years of information technology and technical facility planning and project implementation experience seeks a dynamic career opportunity utilizing, multi-faceted technical knowledge, combined with exceptional organizational, communication, and managerial skills to attain corporate objectives and exceed client requirements.

Career Profile

* Project Manager - IT Systems Development / Implementation and Contact/Call Center Facility Construction - Sento Corporation.
* System Implementation Manager - Honeywell Building Automation and Energy Management Systems integration – ABS
* Project Manager & Systems Design Engineer - 13 domestic and 1 international data center developments – Inflow, Inc.
* Tier 3 Senior System Administrator - Support internal IT and building sub-systems at 18 data center facilities – Inflow, Inc.

Qualifications Highlights

* Seasoned professional with tenured project management skills possessing specific experience in managing and balancing multiple, concurrent projects in a multifaceted company.
* Effective communication skills to provide accurate progress reports and assessment reports of ongoing projects and initiatives with stakeholders.
* Strong experience in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables.
* Highly effective at organizing, training, motivating and synchronizing internal on- and off-site managers, engineers, developers, technicians and vendors in order to deliver on time and within budget.
* Well skilled in coordinating final development and implementation of IT systems, facility infrastructure and software development deliverables through iterative processes.

Key Proficiencies

* Multi-Faceted PMI-PMP Structured & Agile Project Management
* IT System/Application Business Solutions (VoIP / IP Telephony architecture / infrastructure design and implementation, IP-PBX, IVR/ECR, SIP, telecomm circuits, data networking: LAN/WAN, CRM, ERP/ERM, System/Application Portals, Web/Internet, managed/hosted, client/server, API, host-connect, ETL, data reporting) Design, Development, Integration, and Deployment Project Management.
* Technical Facility Developments (Data Centers, Contact/Call Centers, Building Automation / Energy Management Systems, Clean Energy Technology Systems, Electronic Utility Metering Systems, Uninterrupted / Standby Power Systems, Power Distribution, HVAC, UPS, Generator) Design, Engineering, IT Integration / Deployment, Testing/Commissioning, and Operational Project Management.
* Exceptional Project Planning, Documentation, Communication & Coordination
* New Client Implementations
* Vendor / Contractor Partnerships & Negotiations
* Unyielding Cradle-to-Grave Project Ownership

Professional Experience

Sento Corporation – Contact Center Solutions
IT & Technical Facility Project Manager (November 2005 – November 2007)

Provided leadership and coordination across all core project teams and departments utilizing effective communication strategies/techniques, combined with a solid understanding of an array of IT and facility systems to define effectual solution designs / architectures in order to solve specific client requests to achieve business objectives. Key activities included: assessing business processes and compiling project requirements, managing the design engineering and development process, coordinating deployments and integrations, identifying potential operational issues, managing scope and timelines, and ensuring that an appropriate level of quality control was maintained at all times.
* Primary oversight of multiple Contact/Call Center facility projects consisting of new builds, structural & power system renovations (structured cabling, power distribution, UPS, generator), tenant improvements, full site relocations, telephony/PBX migrations, IT/data networking integrations (LAN, WAN, telecom circuits).
* Defined and identified IT and Contact Center / Data Center solutions to meet the business requirements for clients including telephony IP-PBX / IVR / VoIP, data networking, and managed / hosted IT application solutions (ERP/ERM, CRM, System Portals, Web/Internet, API, host-connect, ETL, data reporting).
* Managed new client implementations and maintained relationships with clients - McAfee, HR Block, LensCrafters, Amp'd Mobile, Overstock.com, ViewSonic, Philips, Direct TV. Facilitated national vendor partnerships - Nortel, Avaya, Verizon Business, Verint, numerous General & Mechanical/Electrical/Specialist Sub-Contractors, CDW, Anixter, ECS, Grainger, Honeywell, Cummins, Powerware, APC, Liebert, Trane, Siemens Building Technologies.
* Assessed project feasibility, compiled business requirements, managed design/review process with architects/engineers, and executed project plans for various business groups included in the corporate budgeted initiatives and timelines.
* Primary point of contact between multiple department levels within Sento including the ITO, GNOC, Operations, Development, HR, Training, Quality, Reporting, Sales, and Executive Senior Management.
* Collaborated directly with multiple business units to assess the technical impact of business requirements and to secure consensus on alternative solutions when required to maintain a consistent and/or appropriate architecture.
* Managed the development of a large and multifarious data warehousing solutions and database reporting systems for Call Center Clients and operation administration utilizing Business Objects XI, SQL, Oracle, and Crystal Reports.

Automated Building Solutions (ABS)
System Implementation Manager (April 2004 – October 2005)

Managed the deployment and installation of wide variety of Building Automation Systems, Energy Management Systems and Electronic Utility Metering Systems to increase the synergy of mechanical subsystems within a building. Objective: to improve occupant comfort, reduce energy usage, create a single interface point for the independent HVAC devices, and allow off-site building control.
* Worked closely with architects, engineers, and building owners to optimize the performance of HVAC mechanical systems.
* Responsible for programming the internal controller logic, configuring the EMS/BAS front-end PC, and designing the interface graphics.
* Installed, wired, and programmed electronic / pneumatic open control systems incorporating DDC controllers, valve actuators, damper actuators, VFDs, relays, switches, a variety of sensors, and related devices.
* High level understanding and working knowledge of Echelon LonTalk, ModBus, BACnet communication protocols.
* Hands on experience working with chillers, boilers, pumps, valves, AHUs, VAVs, CRACs, dampers, UPSs, standby generators, utility metering, and power distribution.

Inflow, Inc. (April 1999 – February 2002)
Senior System Administrator

Senior member of a team assigned to support and administer the Data Trax Foreseer II Facility Monitoring System for Inflow Internet Data Centers (IDCs).
* Defined and directed technical system audits and enhancement projects to create efficient systems customized to meet company objectives.
* Developed a two-level training program for the Data Trax System to provide mentoring and guidance to new/existing employees.
* Tier 3 system administrator for the Data Trax Facility Monitoring Program for all 18 Inflow IDCs.

Project Manager / System Design Engineer

Responsible for managing the complete design, budget, installation, configuration, testing, commissioning, training, and documentation of several critical systems during 13 domestic deployments and 1 International deployment.
* Designed universal plans / blueprints and managed the implementation of the Data Trax Facility Monitoring System, Network Operations Center, Data Center Network Cabling Infrastructure, Security, Access Control System, and the CCTV Surveillance System for 14 new Inflow IDCs.
* Led cross-functional team through the project development process including competitive research, systems requirements gathering, financial modeling, design, design review, build out, testing and deployment.
* Directed vendor selection for new products including writing RFPs, defining criteria for analysis, leading the review team and facilitating vendor communication.
* Negotiated contacts/SLAs with vendors to ensure commitments were clearly defined and measurable.
* Managed several technicians and multiple contractors/vendors simultaneously during system installs.

Operations Network Engineer

Responsible for assisting customers in all aspects of Inflow's technical operations within an IDC. Focused primarily on the
Customer Implementation Process to isolate customer's specific needs and identify appropriate network requirements.
* Assisted in network installations and new client implementations within the data-center.
* Provisioned and tested incoming customer circuits through regional telecommunications providers.
* Database development and maintenance to track client computer hardware.
* Performed LAN, WAN, and client VPN monitoring utilizing HP OpenView and SiteScope.

Education

University of Colorado at Boulder, December 1999 (GPA: 3.5)
Bachelor of Science - Computer Information Systems and Marketing
Area of Application - Small Business Management and Entrepreneurship

Additional Training, Courses and Programs

PMP - PMI Project Management Professional Certification – In Progress
Effective & Agile Project Management Training – University of Utah, Salt Lake City, Utah
Athletic Presenter and Effective Communication Techniques Course - Denver, Colorado
National Leadership Conference - Washington, D.C.

Specific Career Interests:

* Project Management
* Program Management
* Systems Design and Implementation / Integration / Deployment Management
* Renewable Energy Sources and Systems (Solar, Wind, Water, waste/methane, "Green" Engineering/Construction, Clean Energy Technology, Energy Efficiency/Conservation, Emissions Management)
* Technical Facility Developments; requirements gathering, design, engineering, integration, testing, deployment, and commissioning (Data Centers, Call Centers, Building Automation / Energy Management Systems, Electronic Utility Metering Systems, Uninterrupted / standby Power Systems, Power Distribution, HVAC).
* IT System/Application Business Solutions; requirements gathering, design, development, integration, testing, deployment, and commissioning (Data Networking, Telephony, Telecom Circuits, IP-PBX, IVR/ECR, VoIP, CRM/ERP, API, host-connect, ETL, Internet/Web, managed/hosted).

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