Resume - Company Dispatcher,service Coordinator,Administrative Exp.

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Resume #74449

CONTACT INFORMATION:
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Objective:

To obtain a position which allows me to use my extensive Dispatching, Excellent Customer Service skills, Management Experience, with the ability to problem solve while setting and accomplishing short and long term Goals, in a customer-oriented environment. While also providing me the opportunity to take avantage of any company training to allow me to advance in my career.

Education and Licenses

Somerville High School June 1986
High School Diploma
Bunkerhill Community College May 1988
Associates Degree
Massachusetts Contractors License
Small Business Management Coursework
Work Experience:

SERVICE DISPATCHER ASSISTANT/ SERVICE MANAGER December 2001 – June 2008 Power Products, LLC. Wakefield, MA
Responsible for the accurate scheduling of Preventive Maintenance (PM) on Generators ranging from 30 K.W. to 3 Megs. while Managing of the company's entire Technician Department, including 24 hour on call also Emergency scheduling.
Communicated with a broad scope of clients through out New England from Vermont to Connecticut that included some of the largest Hospitals, Communication Centers, Nursing Homes, Boston stock Exchange,Com-Cast and many more valuable Customers.
Wrote up all additional work orders in the form of Estimates or Contracts Showing pricing, parts, labor also set up if a Rental need to be in place to perform any large repairs that that needed immediate attention.
Correspond directly with clients' Engineering Departments, Department Heads or responsible party to address open service orders, secured payment for closed work orders by processing Purchase Orders #, Comm.Checks, Credit Card etc.
Employ a variety of resources in the event of a major repair to ensure that all part will be on hand such as overnight shipping,next day air or same day depending upon time frame to have Generator back on line.
Used many different types of Dispatching software to ensure timely Service such as Comet Tracking, Live G.P.S. Map quest, Motorola two way radio etc.
Set up and process client quotes, secure payments for closed work orders, and process purchase orders.
Follow up with clients regarding any Customer Service or Warrantied Claims and concerns.

Service Advisor Assistant Manager September 1995 – November 2001 Boston Freightliner Everett, MA.
First contact for owners and operators of Heavy duty trucks in need of repair. Worked with each client throughout entire process, from first contact to billing and Customer Service follow up.
Extensive knowledge of a large assortments of Heavy duty Engines such as Detroit Diesel, Cummings, Mitsubishi, Volvo,and more.
Delegated work orders to certain Mechanics based on client need and the Mechanic's ability level and experience. Position required me to analyze and interpret client's need in order to fulfill them.
Responsible for the final Inspection of all Vehicles prior to release to Client.
Extensive computer work, including verifying warranties, processing claims and communicating with numerous vendors.

Crew Chief March 1991 - July 1995 The Pool Shack
Burlington, MA
Applied previous knowledge of Construction and Heavy duty equipment to the process of building In-Ground and Above Swimming Pools for business and personal accounts
Crew chief is responsible for leading Team members in the process of pool building from start to finish.
Operated an assortment of Heavy duty machinery.
Worked with many City Hall officials in securing proper permits, worked with Dig Safe and other Comp. to ensure proper location of any Gas Lines, Elect. Lines etc.
Maintained personal contact with client's to ensure all questions and concerns are, and were promptly addressed.

Applicable Skills:
Communication and Customer Service
1 An extensive background in Engineering and Construction Terminology.
2 Strong Customer Service skills, not only with clients, but with colleagues and all office visitors.
3 The proven ability to work with co-workers in a productive, team-oriented atmosphere.
4 The ability to work a quick-paced office, assist others when needed, and still complete personal tasks with thoroughness and accuracy.
5 Able to set reasonable deadlines, delegate responsibilities as needed and work to efficiently meet those deadlines.
6 The ability to collect, analyze and interpret client work orders in order to work in an organized and prompt fashion.

Sales:
1 The ability to speak candidly with clients in order to evaluate their needs, and create beneficial, financially sound solutions
2 Proven track record in meeting both short- and long-term goals
3 The ability to collect, analyze and interpret client work orders to perform work in an organized and prompt fashion.

Technical:
Proficient in Microsoft Office Excell, Power Point,Lotus Notes and numerous Billing and Operating programs, A.S.-400 and more.
Strong Internet and website research skills
References:upon req.

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Brief Description

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Instruments: GPS Trimble 4000SST/SSE,Leica S 500, ETS Sokkia Set 310, Sokkia DT510, Digital Echosounder Marimatech, Raytheon, Paleport ATG, and Curent Meter, Software: Auto CAD 14/2004, LDD 2000i, Softdesk 8, Trimble Software (Trimnet, Trimvec), Geocalc, Hidropro V.6, Surfer v.8 and Office 2000

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