Resume - Service engineer of all Hyraulic Earthmoving Machines

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Resume #73315

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A competent professional with extensive experience of over 13 years in handling service operations; understanding clients' requirements and providing services accordingly. Leading teams to ensure the accomplishment of service deliverables. Currently associated with L&T Case Equipment Pvt. Limted as Service Area In charge. Expertise in managing a wide spectrum of human resource management functions entailing training and development, performance management, appraisals and employee relations. Hands on experience in Service activities, general administrative activities, personnel management, policy implementation and facilities management across assignments. Comprehensive experience in concept design & development, working drawings, co-ordination with consultants and periodic site supervision. Proven abilities in coordinating with dealers, negotiating on costs and dealing with subordinate engineers to ensure seamless operations. Good communicator with ability to relate to people across all hierarchical levels in the organization.

Date of Birth: 08.10.1973

Martial Status: Married

Nationality: Indian

* 10+2 Senior secondary From CBSC Board India in Year of 1991

* One Year Certificate Course in the Trade of "Tractor Mach" in the year 1992 from ITI Pusa-Delhi with 74% marks.
* Two Year Apprenticeship Training from M/s Larsen & Toubro Ltd., 32 Shiva ji Marg New Delhi in the year 1994)
* 4 Months Certificate Course in Foxpro & "C" Language from Bloom Computer Technology, sector 46, Chandigarh (INDIA)
* One Year Diploma in Marketing Management from National institute of Managements, 2008

During this period worked on the Following: -

ƒá Poclain Hydraulic Excavator Manufacture by L&T

ƒá L&T Case Wheel Loader Manufacture By L&T

ƒá L&T Case Vibratory Compactor Manufacture by L&T

ƒá L&T Case Wheel Tractor Loader Backhoe Manufacture by L&T

ƒá D.D.C. Engines

A parts form above machine training works/ training on the following subjects

1. Basic Electrical
2. Machine / Hydraulic/ Electrical Design reading
3. Mechanical testing Lab
4. Welding Procedure of Failed Structure
5. Estimating & costing repairs Job of the machine
6. Mechanical measure instruments & metrology
7. FIP/ Injectors Overhauling & maintenance
8. Re- Assembling of the Engine/ Hyd. Parts
9. Tunes Engines to achieve smother running
10. Re- line and adjustments in the brakes
11. Maintenance & preventive maintenance & inspection of the diesel engines and hydraulic machines

Tool Used

Hydraulic and mechanical Jack, ring compressor and ring expander, sling and other lifting and pulling machine, feeler gauge, pressure gauge and toe in gauge, All type of spanners, socket sets All key, Boring and dial gauges, Torque Wrenches, all type of Pliers. Micro/ Vernier Meters, engine Compression gauge, Injector testing machine

1. Presentation Skills
2. Sales Management
3. Implementing of Total Quality Management
4. Application of Computer's in office environment ( Windows, SAP)
5. Implementation of ISO 9002
6. Negotiations Skills
7. Practical field Training on L&T Products & Engines
8. Machine Engines, Gear Box, Rear Axles, Brakes system
9. Hydraulic motors, Cylinders, Valve Banks

ƒá Worked as Technician in MUNRADTECH INDUSTRIAL GENERATOR PVT. LTD. in the Year 1994 on DDC Engines.
ƒá Working as Service Engineer since 1995 to March 2004 in M/s LARSEN & TOUBRO LIMITED, SCO ¡V 32, Sector 26, Chandigarh.
ƒá At Present, I am working with M/s L&T Case Equipment Pvt. Limited, SCO ¡V 32, Sector 26 as Service coordinator for Chandigarh, Union Territory India.
Phone Numbers: 0011 91 172 4646831, 0011 91 172 4646832
0011 91 172 4646846

1. I am posted as Chandigarh looking after the Four States in India i.e. Chandigarh, Punjab, Jammu& Kashmir, Himachal Perdesh & some part of Haryana also
2. Technical support to the there dealers for any kind of service or Spare part related problems. i.e.
a) M/s Spark Engines Pvt. Limited, Chandigarh b) M/s Sawhney Sales Corporation, Pathankot c) M/s Innovative Marketing ¡V Jammu
3. Supervise, Guide & impart Training to Dealer's Service Engineers for service related issue of all the earthmoving machinery
4. Conduct the training for Dealer Service Engineer & Sales Promotional activities for Govt. & Private customer
5. Verification & Settlement of dealers service claims
6. Inventory planning for Spare Parts along with the dealers as per our Product requirement
7. Parts sales to the customers as well as dealers thru SAP
8. Outstanding control
9. Feed back reports for the Earthmoving Machinery to the factory as well as higher Management
10. Service supports for all L&T Case Hydraulics products
11. Service / Complete Supports to Perkins Engines

Operations
ƒÒ Conceptualizing & implementing service - sales promotional activities as a part of brand building & market development effort.
ƒÒ Assisting in the formulating of strategic plans to enhance network & service operations thereby achieving increased CSI, sales growth.
ƒÒ Handling service activities from initial point of contact to finalization & monitoring results.
ƒÒ Passionate for enhancement and improvements in the products to render best performance to the clients.

Service operations

ƒÒ Setting up and handling the overall operations at the service setups & secondary channels.
ƒÒ Streamlining the service systems and developing new systems & training for enhancing efficiency.
ƒÒ Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect.
ƒÒ Maintaining an effective inventory of spare for smooth execution of service operations.
ƒÒ Coordinating with the principals for providing product performance reports & possible enhancements.
ƒÒ Looking after All service complaints of L&T case Hydraulic Machines

Network & Secondary Channels

ƒÒ Developing and appointing new business partners to expand product / service reach in market and coordinating with dealers & distributors to assist them to promote the product / service.
ƒÒ Devising business plans dealers' to achieve the stipulated targets, after a thorough evaluation of the market, consumer behavior and dealer's business objectives.
ƒÒ Appraising dealer's performance, systems & manpower to ensure quality services & achieve set targets.

Customer Care

ƒÒ Handling complaints relating to warranty and quality standards.
ƒÒ Collecting & collating data on repeat jobs/ other specific complaints & discussing the same with the company team for counter measures.
ƒÒ Interacting with customers for solving their technical & service problems.

Maintenance

ƒÒ Planning and effecting predictive and preventive maintenance, SOP systems of products, various machineries to increase productivity and effective equipment utility.
ƒÒ Proactively identifying areas of obstruction/breakdowns and taking steps to rectify the event, equipments through application of solutions & trouble shooting tools.

Man Management

ƒÒ Providing direction, motivation and training to the team members, ensuring optimum performance.
ƒÒ Recruiting new employees and imparting training them to enhance their skills.
ƒÒ Ensuring healthy work atmosphere for the accomplishment of targets.

Synchronizing sales, service and spare parts thru single window system for customer satisfaction for getting referral business.

* Positive attitude and willingness to learn.
* Aggressive & Self motivated.
* Firm believer in Team effort.

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