Resume - Information and Communication Technology Support and management

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Resume #57119

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Objective
To obtain a position that utilizes my professional experience in Information and Communication Technology (ICT) systems management having the responsibility for all aspects of ICT including systems design, management and ICT budgets management so that the business can benefit from ICT systems and infrastructure.
Professional Summary
IT systems management with IT experience in areas of database application, systems designing, development and implementation this includes the process of gathering and documenting requirements, developing project plans, managing and tracking project execution, designing prototypes and adhering to the SDLC(Systems Development Life Cycle). Experience in LAN and WAN designing and administration, domain control administration, exchange email system administration, web server setup and administration, designing of web pages, systems customization, integration and support.

Experience
MIC Tanzania LTD, 01/2007 -To date
Cellular Company which provides a new high tech cellular Network with a network of 200 workstations and more than 30 servers for the telecom infrastructure
Assistant Manager-IT Systems & Support
OVERALL OBJECTIVE
To manage and proactively support company's IT Systems and products to both internal and external customer's satisfaction. Administer operational routines to ensure smooth operations of critical systems and processes.
KEY OBJECTIVES
To proactively participate with management, members and other involved departments in the design, implementation, administration, maintenance and support of IT systems, applications and VAS (Value Added Services). To provide backup to the internal support desk personnel, second level support, escalating critical issues to the high level and follow up solutions on time.
SOX procedures implementation, maintenance and compliance at all times

MAIN DUTIES
* Administrator of billing systems and VAS systems-the systems is running in UNIX operating systems and the database platform used is oracle 9i
* Responsible for the overall upkeep and management of all existing and future billing systems and their integration to the company operations
* Responsible for the design, development/customization/acquisition and implementation of new products/systems and services to be offered to MIC subscribers or to be used internally
* Development, administration and support of the company's intranet web pages
* Liaising with relevant departments (marketing, finance) and stake holders to ensure that the final product meet the specified requirements.
* Liaising with relevant departments and stake holders to ensure that the products perform and meet the specified key performance indicators
* Liaising with relevant departments and stake holders to ensure that system changes are managed and properly tested before commissioning.
* Ensure that all systems, applications, products and associated processes are SOX compliant.
* Staff appraisals, training and development of sub ordinates

Geita Gold Mine, 8/2004- 12/2006
Largest Gold Mining Company in East Africa with a diverse LAN of more than 500 workstations and 20 servers
Site wide Database administrator

Database Applications Support
* Maintaining a current register of all Database applications used by the company
* Providing documented procedures for the operation and administration of database applications
* Pro-actively managing all database applications ensuring that they are running optimally
* Managing test environments that are used for systems development
* Developing, testing and deploying new systems and system add-ons in order to address fast changing business requirements.
* Formulating scripts and queries for database administration and operation
* Routinely testing relevant business continuity plans to ensure they are functioning
* Performing daily, weekly and monthly backups of all databases into backup tapes and storing them on the appropriate safe place.
Database Applications Supported on the mine
* SUN SYSTEM-This is the company's financial system which involves the accounting, inventory and procurement modules
* MAINPAC-Maintenance planning software for maintenance of earth moving equipments and light vehicles on the mine.
* VULCAN-Software for mining engineering- designing of different mining structures for the purpose of mining
* FUSION CENTURY SYSTEMS-Software for designing of geological structures and geological analysis of data
* EDUCOS-Software containing Human Resources, Payroll, Training and Security modules
* TRACK-IT: It is a helpdesk system for supporting the IT infrastructure.
System Applications Support
* Customizing and supporting all client server applications
* Administration of the users and computers active directory
* Designing, maintaining and updating of the Geita Gold Mine intranet

End user Training and Support
* Training and supporting end users on different software applications
* Providing one-on-one training to users in order to address special requirements
* Attending software/applications problems that end users face on their daily activities and training them the best and simple procedures for them to be able to do their work
Server Administration and Network Support
* Maintaining all servers to ensure maximum performance and full time availability
* Troubleshooting different Network problems occurring on the daily mine operations
* Managing of Exchange 2000 Mail server and Domain Controller
Information and Communication Support
* Supporting of the Mine's TV Station
* Liaising with the telecommunication service providers(TTCL,CELTEL,VODACOM,AFSAT) to make sure that the mine operate interactively in terms of information and communication
Supervision and Training
* Assigning tasks and assisting junior staffs on the daily activities in the Information and Communication Technology department
* Assessing junior staffs performance and advice them accordingly to improve the quality of ICT services on the mine.

Selected Accomplishment
Geita Gold Mine Intranet
* Configured an intranet Server running on IIS 6 on Windows 2003 Advanced Server at Geita Gold Mine
* Developed the general structure of the intranet pages
* Trained users on each department for updating their departmental information on the intranet using Microsoft Front Page
* Creation of dynamic pages that read data from databases running on the platforms of Oracle, Ms SQL Server 2000 and Access 2000/2003
* The intranet server has different information that are crucial internally like
* An online telephone directory where users query for telephone numbers based on different criteria like by name, department etc
* An online inventory store repository where users can query to see what is the level of stock from SUN and Mainpac systems
* Designed and setup of an electronic forum where employees can exchange information and carry out discussions on the intranet.
Mainpac and SUN Systems Interface at Geita Gold Mine
* Created an interface between two systems Mainpac and SUN. Mainpac is an inventory, purchasing and maintenance software where as SUN system is an accounting system so there is a separate interface which imports certain information from the mainpac system to SUN system.
General Tyre East Africa Ltd, 5/2002 -7/2004
Tyre manufacturing company in east Africa with a LAN of 200 workstations and 7 servers
Systems/Database administrator
* Designing, creating and administering database applications running in MS SQL SERVER 2000
* Designing, Developing and implementing front end windows and web based applications
* Creating and implementing data backup and recovery procedures to ensure maximum availability of data
* Application and Desktop support in general
* User training and support on different applications
* LAN Designing, implementation and support at the organization
Selected Accomplishment
Developed a Warehouse Control System at General Tyre:
* The system has been divided into two front ends: the windows based and web based
* The window based application has been developed using VB6, SQL Server 2000 and Crystal Reports 8.5.
* The web based front end has been developed on dynamic pages using ASP and scripting languages (VBScript and JavaScript)
This System Keeps Information of Items stored in a warehouse. The nature of the warehouse is a warehouse which receive items from a factory (Products) and it issues these items to Customers and Branches. So the System Keeps track of the Item Movement, the way the items are Produced and issued.
There is a web based front end to this system to include the Branches so that it can track the items movement at the branches over the Internet. These pages have been designed using Dream Weaver, Active Server Pages, JavaScript and VBScript
The Basic Configurations involved in this Web Based Project
* Installation and Configuration of windows 2000 web server that runs IIS 5
* Installation and configuration of MS SQL 2000 Database Server that runs in Windows 2000 Server on another machine different to the Web server. Both the Servers are on a LAN
* Installation of Linux as a firewall and Configurations of NAT and Port Forwarding. NAT enables computer in the LAN to have internet access and Port Forwarding Enables the web server in LAN to be accessed in the internet
Work Achievement
Awarded a Certificate of recognition for good performance at General Tyre East Africa Ltd on the year 2002
Technical Skills
Operating Systems
Installation, setup, configuration and Support of the following operating systems
* Windows 95, 98, NT,XP 2000, and 2003 Server
* Unix/Linux o Installation of Linux and basic setup o Configuring Linux box as a router i.e. configurations of NAT and Port forwarding. Which enables many computers to access the Internet via the Linux box and also it enables to have a web server inside LAN but can be accessed in the Internet with all security measures in place.
* Win2K
o Installation of windows 2000 Advanced Server and Windows Professional o Domain Controller configurations-This involves setting up a domain controller, defining different group policies in a DC and assigning these policies to the domain users.
o Active Directory Users and Computer administration o DNS and DHCP Configurations

Software Design, Development and Implementation
* System Analysis and designing methodologies
* Object oriented methodologies e.g. UML (Unified Modeling Language)
Programming
Visual Basic, VBA, Pascal, Visual Studio.NET(Windows and web based database application development)
Web designing Programming Languages/Applications
Html, Dream Weaver, Microsoft Front Page, Active Server Pages (Asp)-Creating Dynamic Pages that link to Databases (Ms SQL Server 2000, Oracle 8i, Paradox and MS Access).Scripting languages(JavaScript and VBScript, PHP 5, ASP.NET)
Database Concepts
* Database Normalization Concepts-The Different steps of normal forms
* Entity Relationship Diagrams
* Converting a scenario to Entity Relationship Diagram and then to Tables
Database Management Systems (DBMS)
Microsoft SQL Server 2000, Oracle 8i & 9i, MySQL, Ms Access
* Installation and basic Setup
* Creating tables, Views and stored procedures using the Enterprise Manager
* Working with the Query Analyzer to test different SQL Statements
* Working with Triggers, Data Types and rules in SQL Server
* Importing Data from different databases and data sources like Ms Access, Oracle, and Excel Spreadsheets etc.
Office Application and Other Software
Installation, Configuration, Customization and support of the following systems
* ACCPAC: This is an accounting Software window based application and is running on Pervasive SQL Database
* SUN system: This is also an Accounting and Inventory system and it runs on the back end of Oracle 8i Database Server.
* MAINPAC System-This is a maintenance and Inventory software which is running in SQL Server 2000 Back end
* Data mine Studio-This is a mining software used for analyzing mining data and mining structures
* Century Systems-This is a geological software for designing and analyzing geological structures and data
* Microsoft Office Applications

Networking and Communication
* Installing, customizing, and using TCP/IP -based network management systems.
* Working with CISCO Routers: Configuring routers for connecting LAN/WAN Networks
* Configuration of NAT using CISCO Routers
* Working with fiber optic and Category 5 cables for LAN/WAN connection on the site
* Configuration of eDsl switches for communication
* Worked with Man 3000 Software for PABX control- This Includes controlling the user accessibility of the telephones and producing different call reports from the software
* Working with Hi Path 3000 Manager Software for PABX control this is for generating reports and controlling of the PABX in general
Education
Torque-IT College: 2004
ASP.NET Web Application Development
SQL Server 2000 Database Programming

University Of Dar es Salaam:1999-2002
Bs In Computer Science

Mzumbe High School: 1996-1998
High school Education

St Anthony's Sec School- Dar es Salaam: 1992-1995
Secondary School Education

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