Resume - Experienced in all facets of Office Administration, incorporating CustomerSales ...

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Resume #67120

CONTACT INFORMATION:
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SUMMARY OF QUALIFICATIONS:
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1982 Graduated 11Secretarial, All Hallows Convent, Brisbane
Further studies -
X Certificate IV in Project Management
X Certificate in Crystal Advanced reporting (Version 10)
X Certificate III in Horticulture
Seminars/Courses attended -
X CivicView conference in Sydney 2007
X Managing Change in the Organisation (LGAQ)

OBJECTIVE:
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To secure a position that utilises my acquired skills, knowledge and expertise in office administration to the best of my potential. Ideally, a role that supports and encourages my commitment whilst offering opportunities for continued development and advancement in the area of project management.
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WORK EXPERIENCE:
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CALOUNDRA CITY COUNCIL Regulatory Services Unit,Caloundra QLD
Jul 2005 - present
Position ADMINISTRATION OFFICER & ACTING TEAM LEADER
The Regulatory Services Unit is responsible for the enforcement of legislation pertaining to businesses and the general public and regulates environmental health, natural resource management, trade waste, dogs, parking, permitted business, temporary accommodation and general enforcement issues.
X Provide high quality, customer-focused administration and team direction to 7 staff
X Provide a full range of administrative and financial support
X Utilise Crystal reports for effective integrity reporting and advanced manipulation of data
X Provide specialist knowledge of financials on registers
X Process Register Renewals for Licences and Registrations
X Assist with streamlining processes for effective management, i.e. work schedules
X Management of local law infringements to ensure information is loaded accurately
X Maintenance of procedures to keep up-to-date with new processes
X Preparation of infringements for Citec & SPER referral
X Assist and train internal staff/managers with Regulatory Services processes

BIRDWOOD NURSERY. Woombye QLD Jul 2003 - 15 Jul 2005
Position OFFICE ADMINISTRATOR
Birdwood Nursery specialises in the production and sale of fruit trees. Plant sales were divided into two main areas, Commercial Growers and Retail Nurseries. My role as Office Administrator involved daily office administration and despatch management.
X Successful administration of customer sales, quotations and transport bookings.
X Processing of accounts payable and receivable.
X Assistance with Payroll process for 30 employees.
X Daily receipts, banking duties and petty cash management.
X Accurate input of customer orders with timely outcomes.
X Preparation of correspondence, letters and documentation.
X Stock control, ordering and purchasing, general stores and stationery.
X Filing and records management.

CALOUNDRA RSL.Caloundra QLD Aug 2001 - Jul 2003
Position HUMAN RESOURCES ASSISTANT
Caloundra RSL is a Club committed to providing support to returned veterans and employs a large number of staff in Club Hospitality operations. I was responsible for daily office administration and management involving all aspects of human resources, maintaining staff records and drafting letters of appointment.
X Managed human resources for staffing under general direction of General Manager and Financial Controller due to the absence of a Human Resources Manager.
X Provided executive support to the General Manager, senior & middle management.
X Administered training schedules for management and staff.
X Coordinated administration of traineeships with external agencies for staff.
X Managed and prepared work rosters for over 200 employees.
X Processed timesheets in line with Certified Agreement and assisted with Payroll functions.

DPI FORESTRY Nursery, Beerburrum QLD Aug 1996 - Aug 2001
Position ADMINISTRATION CLERK/ FORESTRY EMPLOYEE
My role here entailed all facets of customer sales and service, providing advice on plant selection, stock control and ordering, reporting and correspondence management.
X Face-to-face service delivery on forestry products and services.
X Sole management of amenities sales nursery applying specialist plant care.
X Facilitation of a planting incentive program for landholders.
X Processed and dispatched orders of plant stocks.
X Assistance in the development of database for stock control.
X Production of monthly reports on revenue for amenities sales nursery.
X Checked timesheets in line with the correct accounting codes for costing control measures.
X Preparation of reports on plant dispatches in the field.
X Provision of administrative support to senior officers on a daily basis.

QUEENSLAND EMERGENCY SERVICES,Human Resource ManagementBrisbane QLD
Feb 1996 - Aug 1996
Position HELP DESK OPERATOR, IHRIS
X Provided assistance to system users and ensured satisfaction with service delivery.
X Documented and monitored Help Desk procedures and ensured effective follow-up of matters raised by users, filed all logged calls.
X Determined procedures needed to minimise re-occurrence of problems encountered.
X Acceptance testing of new customisation and developing test and acceptance criteria.

Position PERSONAL ASSISTANT Relief work
X Provided executive support to Director on a range of issues.
X Coordinated daily bring-ups, appointments and scheduled meetings.

Position ADMINISTRATION OFFICER Jul 1992 - Feb 1996
X Provision of administration support to four client teams in the Employee Relations section.
X Timely preparation of documentation for Industrial court proceedings and Ministerials.
X Development of a Deskfile for procedures, and regularly updated contact lists.
X Assistance with the development of a well-configured filing system - set alone but incorporated into the ¡¥Recfind¡¦ government internal filing system.
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ADDITIONAL INFORMATION:
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I have no personal commitments holding me back from working away from home permanently. I am a trustworthy, diligent employee keen to learn new skills and make a future in the mining industry.

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