Resume - Sr. Field Engineer, 20+ years, excellent customer service skills, electro-mechan...

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Resume #77617

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With 20 years of professional experience, I have built a career in electro-mechanical maintenance and account management. As a result, I have gained a broad base of skills which allows me to quickly integrate into new working environments and immediately become a productive employee. I am exploring employment opportunities within your company, and would appreciate an interview with you.

My technical skills extend into computer system implementation, CAT-5 wiring, multi-system management, user training and support maintenance. These technical skills are supported by strong account management experience. I am adept at creating cooperative relationships with key account managers, and taking the time to investigate and resolve problems to maintain a high level of customer satisfaction.

I am ideally suited to jobs that mesh technology with account management. I am willing to consider other alternatives. Your organization will benefit from my project and staff coordination and planning skills. My future co-workers will appreciate my team building skills. More importantly, the end users will recognize my unwavering commitment to service and excellence. Please take a moment to review my resume and contact me to arrange a time when we may meet to discuss my qualifications and your needs in depth.

OVERVIEW:

Dedicated, problem solving senior field engineer with twenty years experience in the service industry. Key skill sets include an in-depth background in customer service, electro-mechanical repair, troubleshooting and account management.

EXPERIENCE:

Sr. Customer Engineer – 03/88 – 12/08
BancTec Incorporated, Irving, TX

DUTIES:

Install, troubleshoot, repair and preventive maintenance of BancTec reader sorters, BancTec remittance processors and scanners, and several third party scanners, sorters and folders.
Utilize software diagnostics, schematics, oscilloscopes, digital voltage meters, and other various test instruments.
Responsible for the installation and repair of network PC workstations, servers and peripherals including CAT-5 wiring.
Provide first level of customer relation to assigned sites.
Develop and implement site procedures adopted throughout the district to reduce equipment down time and increase customer satisfaction.
Provide training, assistance, management and tech support to other customer engineers to ensure service agreements are met.
Manage parts inventory to ensure 100 percent accuracy and 98 percent on site availability.
Participate in customer high-level management service meetings.
Provide presales information and perform site inspection for all new equipment installations.
Assume lead role in special projects to collect and analyze statistics for machines in district, provide manager with summary reports, identify poor performance and provide corrective maintenance suggestions.

EDUCATION AND TRAINING:

1986-1988: Electronic Institutes, Middletown, PA, Associate's Degree in Specialized Technology
2005: A+, CBT

ACHIEVMENTS:

Customer Engineer Of The Quarter
Discover Card's Excellence (in house)
Discover Card's Excellent Vendor
Letters of appreciation from customers and company
Performance reviews averaging "Consistently exceeds requirements"
100% inventory accuracy
Over 99% monthly equipment availability at Discover Card for five years

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Details of career brief version

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Sr. Field Engineer, 20+ years, excellent customer service skills, electro-mechanical repair, maintenance

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