Resume - Quality Control professional

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Resume #82514

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SUMMARY

High-energy Quality Control professional committed to total customer satisfaction with a broad background in the quality control field. A dependable, thorough, and detail-oriented team member striving for continuous improvement. Significant experience in manufacturing environments, with in-depth knowledge of Lean principles.

PROFESSIONAL EXPERIENCE

Milton Roy (Hamilton Sundstrand/UTC) - Acton, MA 2001-2009

QUALITY CONTROL ENGINEER
* Reduced number of supplier non-conformities by over 30% from previous year by working with supply chain and implementing robust mistake proof solutions.
* Facilitated weekly quality meetings to ensure proper investigations were performed prior to closure of issues. These actions resulted in a nearly 25% reduction in customer escapes from the previous year.
* Managed the MRB process, which led to quicker containment and root cause analysis investigation on quality issues. As a result of these actions the time spent for closure on a critical issue was reduced by an average of 3 weeks.
* Implemented continuous improvement processes such as lean methodologies, thereby reducing the average cycle time of assembly by 20%.
* Assisted Purchasing in reducing the supplier base from 650 suppliers to below 400, thus allowing for more leverage and cost-reduction opportunities.
* Participated in staff initiatives for establishing a 95% on-time delivery record to customers, which was achieved and maintained for 18 months in a row.

Tyco Electronics/AMP - Waltham, MA 1985-2001
SUPPLIER QUALITY ENGINEER / 1996-2001
* Managed the ship-to-stock program, which included certifying 12 suppliers, thus accounting for 75% of all piece parts not being inspected.
* Established and communicated expected standards of quality, reviewed actual performance, initiated and implemented necessary corrective actions to suppliers resulting in an average DPM level of below 1K.
* Performed supplier surveys and audits on new/existing suppliers both domestically and abroad, which created a better understanding of their capabilities and ultimately allowed for better utilization.
* Ensured company met all ISO 9001 requirements by performing internal audits, thereby leading to ISO certification.

Brian Kelley - Page Two
SUPERVISOR - Calibration/Metallurgy Laboratory / 1990-1996
* Coordinated internal and external calibration of mechanical/electrical equipment and maintained records for 2,100 pieces of equipment. Ensured all lab tests were performed in accordance with governing procedures such as: Hardness, X-ray, micro-section, and solderability.
GROUP LEADER – Quality Control Inspection / 1985-1990
* Supervised all areas of inspection including incoming, first piece, in-process, final inspection, and testing. Quality liaison with all departments.

EDUCATION
BSBA, Emmanuel College, Boston, MA
Certificate, Quality Improvement, WPI, Waltham, MA
TRAINING & MEMBERSHIPS
Statistical Process Control (SPC)
Just In Time (JIT)
Total Quality Management (TQM)
Principles of Metallography
Root Cause Analysis for Problem Solving
Failure Mode and Effects Analysis (FMEA)
Seven Management Tools for Quality Improvement
Internal Auditing/Auditing to ISO 9001:2000
Process Certification
MS Office, Windows, Excel, PowerPoint
ASQ Certified Member

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