Resume - Man Management, Customer Care part 1,2,3 , Complaint Handling, Radio Telephony, ...

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Resume #83395

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Personal Information
Marital status: Divorced
Nationality: RSA and UK (Dual Citizenship)
Age: 38

Summary of qualifications
Automobile Association of UK: Man Management, Customer Care part 1,2,3, Complaint Handling, Radio Telephony, Fleet Management, Assertiveness
Fidelity Cash Management: RSA Security grades E, D, C, Cash in Transit, Armed Reaction
Poole Commercial Dive Centre: Commercial Diver Part One
Work experience 1988 - 1989 South African Defence Force Potchefstroom, RSA
Conscript in Army
Airborne Artillery conscript.
1989 - 1993 Automobile Association of UK London, UK
Relay Deployment Manager
Middle Management in AA in charge of London vehicles and static staff, deployment of vehicles and customer support. I dealt with customer complaints queries and problems on a daily basis. I was responsible for vehicle deployment and staffing levels of operational staff. I also assisted in implementing ISO 9001 in 1992. I left to become a diver.
1993 - 1995 Own Business Worldwide
Commercial Diver
I contracted to do various diving projects around the world, ranging from construction to demolition, inspection, salvage, instruction and cutting burning and welding. I stopped due to family responsibility
1995 - 1996 Executive Carpet Cleaning PE, RSA
Manager
I was in charge of staff, operations and cash collection. I had the use of a company vehicle and was in constant contact with staff and clients. I left due to a better job offer and after consulting the owner of the company, left with his blessing, we are still friends.
1996 - 1996 Oil Separation Services Pinetown, Natal

Supervisor
I was in charge of a team of staff and my duties consisted of supervising oil separation and reclamation teams while working. I had the use of a company vehicle and was in daily contact with staff, the public and clientele. I was retrenched.

1997 - 1999 Fidelity Cash Management PE, RSA
Cash in Transit Crewmember
I was a CIT crewmember involved in cash delivery and collection from banks and clients. Duties included issuing of pay packets to clients' staff, cash collection and delivery at special events, delivery, distribution and protection of cash at state pension payouts. I left due to an offer of better remuneration and better job satisfaction in Armed Response.

1999 - 2001 Wright Security PE, RSA
Armed Response Officer
I was an Armed response warden & I dealt with emergency situations on a daily basis. I utilized a company vehicle, inspected static guard sites, worked with the Police, and ensured the safety of the public, clients, client's possessions and assets. I left due to a better offer from a competitor and after consultation with my seniors they couldn't match the offer.

2001-Feb 2004 Chubb Electronics RSA PE, RSA
Armed Response Shift Commander
I am currently an armed response shift commander & my duties include the following;
Driving company vehicles, reacting to emergency situations, dealing with the public and clients, ensuring the safety of the public and clients, protection of client's assets, possessions and families, working as a team with other staff members, working with the Police and assisting in static guard deployment. I am in charge of a full shift of Armed Response officers and am responsible for ensuring the smooth operations of my shift and staff. I am in charge of the admin and day to day running of my shift and the admin of Chubb Armed Response operations, PE.
Feb 2004-Sep 2004 Magnum-Shield Security PE, RSA
Area Manager
Driving company vehicles, reacting to emergency situations, dealing with the public and clients, ensuring the safety of the public and clients, protection of client's assets, possessions and stock, working as a team with other staff members, working with static guard deployment. I was in charge of various guarding contracts, ensuring smooth operations of my sites and staff, with 300 staff under my supervision.

Oct 2004-April 2005 Own Transport Business PE, RSA
Own Business
Delivery business for the building and construction industry in the Port Elizabeth area. Business folded when RDP project shut down due to lack of funds in the Eastern Cape for the RDP project.

April 2005-Nov 2006 Fidelity Cash Management Services PE, RSA
Cash in Transit Truck driver
I was a CIT driver involved in cash delivery and collection from banks and clients. Duties included issuing of pay packets to clients' staff, cash collection and delivery at special events, delivery, distribution and protection of cash at state pension payouts. I was in charge of payroll distribution to municipality payouts, and was transferred to Bloemfontein where I was a CIT truck driver for ATM reloading mostly.
Nov2006-now Shalom Carpet Cleaning Bloem, RSA
Own Business
I have a carpet cleaning business that has permanent contracts and is self sufficient, but I feel that it is affecting my wellbeing adversely.
Jan2001-now
Own Business
I have a PC sales and repair business since 2000 that has been running and is of sound record.

Education 1983 - 1987 Jan Möhr Höerskool Windoek, Namibia
Matric
Subjects included: Afrikaans, English, Biology, Mathematics, Sciences, Accountancy and Computer Science.
I obtained an average B which translates to 71-80% and all my subjects were in High Grade

Extracurricular activities I am an avid follower of motorsport in general, sport in general and I am a copious reader.

Professional memberships I am a member of SIRA (Security Officers Board of SA).
I am a member of the Health and Safety Institute of the UK.
I am a member of the Association of Offshore Diving Contractors of the UK.

References
Will be provided

Interests and activities I am interested in computers and I am fully competent in Microsoft Windows and applications.
Languages English and Afrikaans spoken fluently, German poorly but understandably. I also speak some black languages.

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Man Management, Customer Care part 1,2,3 , Complaint Handling, Radio Telephony, Fleet Management, Assertiveness

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