Resume - Technical Writer/Researcher- Information design, development and implementation ...

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Resume #85970

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RICHARD NELSON

Please accept my resume in consideration of synergetic opportunities that may exist with your organization. With my previous experience and consistent success in the achievement of objectives, I am confident I can contribute the same level of performance as a member of your team.

My experience over the years has progressed from supervision and directing smaller-scale companies to my current role as a coordinator of a human resource service-based training department at my present firm of employment, an industry leader in mining located in North Eastern Ontario. Although my achievements span this entire period, I would like to mention a few representative contributions with my current employer to illustrate the skills and abilities I offer:

- TECHNOLOGY/DATA SOLUTIONS – Continually seeking techniques and strategies for improvement, I have created spreadsheets and tools to strengthen analysis and processing tasks as well as extensive production studies; in turn, our company has realized dramatic reductions in turnaround times and reduced production costs for work completion. I have also been solely instrumental in bring my company's training information from an antiquated system of white paper technical writing to an interactive electronic system (on-line via intranet ) that has improved delivery and effectiveness significantly.

- TEAM MANAGEMENT – I have an exceptional talent for and appreciation of working together with others from different processes, and job descriptions, to accommodate lasting solutions to process challenges and situational problems that occur. I work taking advantage of every synergy offered in multiple group settings to reach timely and effective goals that accommodate working consensus targeted always at production and safety improvements. It has been my experience that this has always resulted in my significant growth in margin, continuously generating business via new customers, while improving efficiencies, services and reducing costs. I have trained, mentored, and evaluated employees while analyzing different processes across multiple departments, functions and job descriptions. This includes my current involvement participating in an unprecedented amalgamation of international resources restructuring to improve efficiencies and reduce costs.

- BOTTOM-LINE ORIENTATION – Reduced costs and sustained commitment to quality have been the basis and result from my continuous efforts to improve products, securing cost reductions in many areas adding to bottom-line successes and performance improvements.
These achievements span various functions that fall within and outside my job expectations. I have demonstrated the ability to meet and exceed expectations in all varieties of environments where opportunity has appeared, to become involved and contribute to managing beneficial change within the organization I am currently employed. Although I am not familiar at the moment with your firm I can recognize opportunities that may exist to our mutual benefits.
To provide you with details concerning my qualifications and accomplishments, my resume is enclosed. I would welcome a meeting to discuss our mutual interests and the results you can expect from me.

Thank you for your time and consideration.

Sincerely,

Rick Nelson

Objective Looking for the right environment and opportunity to work for an organization that offers learning potential and the prospect of exposure to development and growth of professional interests.

Core Competencies

Regulatory Compliance Management
New Systems Design/Development/Implementation
Quality Assurance Control/Standards
Team Building, Mentoring & Leadership
Operations and Process Reengineering
Problem Solving and Change Management
Project Planning and Scheduling
Frontline and Staff Supervisory Competencies

Proficiency Skills

Excellent communications skills
Writing/editing/publishing skills (Key approximately 60 w.p.m.)
Able to manage projects using various formats
Able to develop and implement clear action plans
Proficient with computer applications i.e. Microsoft Office applications, Photoshop, Desktop Publishing applications and business management software programs
Strong problem solving skills and analytical capabilities
Organize, guide and lead cross-functional employees utilizing the implementation of total team awareness, involvement and commitment techniques

Experience

Present – 2006 Program Coordinator Mines Training Centre (HR Development Project) Vale Inco Ltd.

Design, implement, and monitor training programs designed to develop eight (8) new operations' Instructors in a prototype training environment
Create assessment system to develop and monitor work efficiencies of department employees
Develop and publish new systems of technical information for the use of training on mine related equipment and processes.
Restructure established practices and standards and deliver solutions to improve business efficiencies
Assist with preparation of core business and operational development functions (i.e. purchasing, human resources, quality control, material management etc.)
Create programs and monitor on-going costs and production quotas
Scheduling and planning workplace and process requirements
Maintain records

1997-2006 Writer/Researcher, All Mines Training Dept. Inco Ltd. Sudbury, Ont.

Design, create and maintain web-based systems of information delivery
Design and create technical and practical information for training and management directive purposes
Group Leader of Writer/Researchers responsible to plan and execute plans for redevelopment of training information and other information development requirements
Implement continuous improvement techniques of information development and updates
Create and maintain workplace standards
Develop divisional safety programs and facilitate delivery
Involvement with numerous collaborative projects for production, research and safety development
Conceived, designed and implemented a full range of interactive electronic programming multi-media techniques and programs to deliver training materials using softwares common to most industries.

1989-1997 Construction Leader (Mines) Inco Ltd. Sudbury, Ont.

Plan and execute various construction projects in underground and surface environments
Oversee production quotas for workgroups of three to eight (3-8) employees

1984-1989 Director of Operations, First Choice Restoration. Hamilton Ont.

Responsible for supervision of all operations of the company 15-55 employees
Make daily decisions that affect daily operations
Hire and resource staff employees
Develop detailed specifications and contract terminologies
Oversee all contract development and cost estimates for works
Approve all new projects, designs, work specifications and purchase orders
Establish accounts with suppliers and vendors
Negotiate prices with vendors
Provide support for field supervision and sales staff
Oversee budgeting practices and inventory requirements
Provide detailed quotes and maintain customer relations
Participate in employee contract negotiations
Oversee and maintain apprenticeship requirements for field employees

1981-1984 Field Supervisor Neath Restoration Ltd. Waterdown, Ont.

Plan and execute specification requirements
Supervise the completion of contracted works; restoring commercial, historic and institutional buildings and structures
Hiring and training field employees and apprentices
Monitoring apprentice progress and trade development (Masonry, carpentry and rigging apprenticeship awarding completed five-year program as a Journeyman Steeplejack)
Deal with plant contacts to complete contract requirements
Deal on-site with Government and specific committee liaisons as required

1976-1981 Apprentice Steeplejack Neath Restoration Ltd. Waterdown, Ont.

Job description as outlined above

Education

Secondary School Graduate (White Oaks SS, Oakville Ontario)
Arts and Science/Business and Law Curriculums

Post Secondary Continuing Education and Non-Credited Business Related Programs

Five-Year Apprenticeship as Building Restoration Steeplejack
Contractor's Licensing (City Of Hamilton)
Effective Supervision I, II, III
Dealing with Difficult People
Team Building and Leadership
Effective Communications I, II
Critical and Creative Thinking
Several Courses on Instructing, Facilitation and Presentation Techniques
Extensive Supervisory Training Program (Inco Ltd.)
Advanced Leadership Course (Inco Ltd.)
Extensive Courses on Information Development/Research and Writing Techniques
Considerable Training and Maintained Use of Several Software Applications

Extracurricular

Past volunteer for Palliative Care services in Sudbury region
Past volunteer for New Leaf Literacy program in Sudbury region

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