Resume - Troublshooter, computer and networking, electronics, technicial

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Resume #87404

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I am seeking a service position, which will allow me to utilize my organizational skills, technical experience (in IT and office equipment maintenance, interface and repair) and superior customer satisfaction abilities to benefit the company's overall objective.

Special Skills and abilities

Outstanding practical analytic, problem solving, and customer satisfaction abilities. Excellent verbal communication skills enable me to instruct personnel in new product operation.
Proficient in the use and managing of all Windows Operating Systems both Workstation and Server.
Reasonable understanding of various Linux distributions, Novel systems and Unix systems.
Expertise with MS Office products, Adobe graphics suites and all Ricoh document management software.
Actively remaining current on all product lines and industry trends.
Highly proficient in computer hardware maintenance, network topology and server environments.

Strengths and experiences

Factory trained and fully field experienced on: Ricoh High Speed Document Center, Wide Format devices and Graphics quality color device in addition to mid-volume and Black-to-Color equipment. Not limited to but including: Ricoh Pro 1106EX and predecessors; MP7000 and predecessors; MP5000 and predecessors; MPC4500 and predecessors; Konica C500; C450).
Fully field trained and proficient on KonicaMinolta and Ricoh brand document management devices holding many CBT's and having a full active and working knowledge of the entire Ricoh product line.
Fully proficient in all networking related interconnections of copier and document management equipment including scanning and printing via all protocols along with facsimile.
EFI FIERY Ricoh trained and proficient in high end color graphics environments and Print-For-Pay customers.
F.B.I. security clearance gives me access to secured areas for machine maintenance and repair.
Ability to work with ease in customer and sales staff training, advanced troubleshooting and fault resolution in addition to the training of entry level technicians.
Ability to streamline documentation for use as field notes and service notes for maintenance usage and records keeping.
Fifteen years of experience in an industry that works closely with Information Technology and office management makes me an ideal candidate for not only copier related positions but also IT and office equipment management with little to no startup training.

work history

VanAusdall + Farrar
2002 to Present
Evansville, Indiana

Master Level II Service Technician
Advanced Certified Connectivity Tech.

The Lang Company
1994 to 2002
Evansville, Indiana

Field Service Representative

Mystic Creations Web Design
1998 to Present
Robards, Kentucky

Owner and Software Engineer education and accomplishments

Comp TIA
A+ Computer certification

Indiana Vocational Technical College
1991 - 1993
Evansville, Indiana

Associate in Applied Science: Electronics

Eagle Scout recipient.
Sept., 1990
Boy Scouts of America summary

I specifically concentrate my focus on puzzling and complex machine repair problems. The consistent application of proven repair and maintenance procedures enables me to sustain an outstanding grade of customer satisfaction in my three-state area (IN. IL. KY.). Being detail oriented, technically aware, and extremely well-organized facilitates my achieving this high standard of customer support and satisfaction.

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