Resume - Skilled technician with 30 years experience.

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Resume #88529

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Heavy Equipment Technician/Shop Foreman/Service Manager/Rental Manager

SUMMARY
Skilled technician with management skills and capable of troubleshooting mechanical, and operational problems. I am a professional with 40 years experience including 30 years working in the equipment field.I have extensive hands-on and supervisory experience with a reputation for dependability, integrity, and professionalism.
Arnold Machinery CME purchased Volvo Equipment Sales and Service Phoenix Store in July 2009. In May of 2007 Ingersoll Rand Road Machinery Division was purchased by Volvo AB and became Volvo Equipment Sales and Service. All of these are the same operation. Although it looks like I have changed jobs the actual fact is the branch has had a number of ownership changes since 2007.

EXPERIENCE
Arnold Machinery CME * Phoenix, AZ * 2009
Equipment Manager/ Rental Manager
Responsible for managing the rental department in Phoenix Arizona for Arnold Machinery. I monitor the equipment both new and used at this branch for expenses, repairs and profitability. I account for all equipment in this branch and work with the sales staff on purchases that might be needed for their customers.
* Maintained inventory of rental equipment to maximize utilization
* Provided technical support and problem resolution strategies for customers
* During 2007-2008 the Phoenix Branch was # 1 in Rental Revenue in Ingersoll Rand and Volvo.

Volvo Construction Equipment * Phoenix, AZ * 2007 to 2009
Rental Manager
Same as Arnold Machinery.

Ingersoll Rand Equipment * Phoenix, AZ * 1993 to 2007
Field Tech./Lead Tech./Shop Foreman (Service Manager)/ Rental Manager
Supervisor (Manager) of service operation with 11 technicians (field/shop) in Phoenix AZ. Provided customer service with high level of satisfaction and quality work.
* Generated new revenue for department while controlling expenses.
* Administered all warranty claims to optimize returns and accurateness in a timely manner.
* Provided the service team with guidance,motivation and discipline to consistently achieve customer satisfaction and increase sales.
* Stressed superior customer service and quality work while demonstrating attention to detail, flexibility and innovation in resolving issues and problems.
* Became Rental Manager at the request of branch manager due to existing manager leaving company with no notice.

EDUCATION
Phoenix College/Glendale Community College * Phoenix, AZ/Glendale, AZ * 1966
I attended both colleges at the same time. Due family illness quit school and went to work.
SKILLS
* Strong commitment for providing training, product information, troubleshooting and service to customers.
* Extensive experience in heavy equipment repair and service. Experienced hands-on and supervisory experience dealing with troubleshooting, service and operation of equipment.
* Proven customer confidence with a commitment to provide customer satisfaction.
* Worked as field/lead mechanic for Drilling Service Company 1991-1993, Boyles Brothers Drilling Company 1988-1991 and Pulice Construction 1985-1987.

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