Resume - CAREER OBJECTIVE Challenging position in Sales & Marketing or General Administ...

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Resume #3104

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WORK HISTORY

January 2002 - Present
RAMADA HOTEL, DOHA, QATAR
Corporate Sales Manager, Sales Department
A 320 Rooms, 5 Star full service Hotel
•    Laid special emphasis on first surveying market needs and listening to guest and clients about what they want to make their stay a comfortable and enjoyable one.
•    Encouraged clients and guests to transfer to Ramada Hotel by changing Hotel ideas and introducing Customer need satisfaction concept.
•    Persistent efforts and fast follow-up with decision makers as well as good service to in-house guests resulted in repeated corporate clientele.
•    Brought key new multinational corporate companies to the hotel and turned them into our loyal clientele.
•    Developed excellent rapport and goodwill with clients by providing friendly, efficient and quick service, and went the extra mile to satisfy Guest needs.
•    Made Clients and Hotel Management realise that the old philisophy of “Just business relationship” has little value but together as partners we ensure as each others success.
•    Directed Hotel Sales Team towards maximum room and banquet Revenue and marketing penetration in competition area.
•    Successfully planned and co-ordinated major conventions, meetings, and social events
•    Developed excellent rapport with corporate clients, followed by sales visits and site tours all of which resulted in repeat business and highly satisfied clients.
•    Ramada has always been the 1st in terms of occupancy and ARR.

November 1997 to December 2001
RAMADA HOTEL, DOHA, QATAR
Sales Executive, Sales & Marketing Department
•    Generated maximum number of rooms nights for the hotel as a salesman.
•    Solicitated for and clinched new corporate clients for the hotel, constant follow-up and satisfaction of client needs resulted in loyal customers.
•    Pursued sales leads with persistence and converted them into confirmed business for the hotel.
•    Brought in major room business by persistent sales calling efforts and taking Care of needs of clients while in-house.
•    Booked major corporate meetings, social and other banquet functions.
•    Switched Corporate Room Night business from competition hotel by first sales visits and then inviting them for site tours and providing good service, participated in sales blitzes, road-shows, and ATM’s.


February 1994 to October 1997
RAMADA HOTEL, DOHA, QATAR
Food & Beverage Co-ordinator – Food & Beverage Department

•    The job performance here calls for quality & efficiency of service and to maintain a clear liaison between the food & beverage manager and all outlet supervisors.
•    Dealing with customers, booking orders, and assisting in various other promotions and activities in the Hotel. Coordinating exhibitions, conferences and seminars, and all other arrangements pertaining to Food & Beverage.
•    Ensuring that all bookings are recorded accurately.
•    Coordinating with guests and outlet managers to help make every function in or outside the Hotel a first class event from start to finish.
•    Directed the outlet maitre d’ and their brigade to assure an attractive set-up through attention to detail and consistency.
•    Worked very closely with the Executive Chef in major events when initial contact is made.
•    Assisted all outlet managers in times of extreme pressures as and when situation allow.
•    Along with the Food & Beverage manger have made frequent restaurant shopping visits to access competitors.

January 1992 to January 1994
RAMADA RENAISSANCE HOTEL, DOHA, QATAR
Banqueting Co-ordinator     - Food & Beverage Department

•    Increase volume of Sales wherever possible and made every effort to control and reduce costs.
•    To supervise and implement the standard to service established so as to maintain the highest possible standard of quality in the Banqueting operation.
•    Allocation of staff for various function.
•    Assured that services to customers is prompt and courteous.
•    Made recommendation to the Food and Beverage Manager regarding necessary purchase for Banquet Department.
•    Responded to guest complaints immediately and handled all such matters diplomatically.
•    Ensured that all decisions made corresponded to those of the management.
•    Coordinated between the kitchen staff, stewards as well as with other collaborating departments.
•    Kept the Food and Beverage Manager posted of any changes in the function, menus or any decision taken by the outlet managers that do not correspond to those of management policies.

December 1988 to January 1992
RAMADA RENAISSANCE HOTEL, DOHA, QATAR
Administrative Aide – Food & Beverage Department

•    Regular work included making daily Sales report, cover report, monthly reports on all Food and Beverage outlets.
•    Preparing Purchase Requisitions.
•    Minutes of Meeting.
•    Preparation of Function Sheets.
•    Co-ordinating with various Outlet Managers on their day to day requirements and keeping the Food and Beverage Manager informed accordingly.

November 1987 to November 1988
PREFECT CIRCLE VICTOR LIMITED, INDIA (EXPORT- IMPORT)
Executive Assistant
Manufacturers of Automobile Piston Rings & Gaskets

•    Totally involved in Imports & Exports of Piston Rings & Gaskets.
•    All paperwork and follow-up on Imports of raw material, machinery/equipment for manufacturing finished products. This included documentation like indents, L/C’s and transactions, Export licensing, correspondence with suppliers and importers, coordination with shipping agents to get the material shipped in time, Import Licenses etc.

April 1987 to October 1987
PERFECT CIRCLE VICTOR LIMITED, INDIA (ENGINEERING & DEVELOPMENT)
Secretary

•    Secretary to the Deputy GM – Eng. & Sales OE.
•    All Office systems and procedures concerning Engineering & Development and Sales OE.
•    Drafting and typing of letters to various customers in India and abroad.
•    Purchase Orders, Requisition for Capital Equipment.
•    Attending and handling all communications by phone, and all other duties as assigned by the Deputy GM, and sometimes the President.
•    I also had opportunity to work for the Personnel Department and Accounts.

May 1980 to December 1986
HAMAD AL-BAJJASH EST.,AL-KHOBAR SAUDI ARABIA (ELECTRICAL DIVISION)
Executive Secretary

•    As an Executive Secretary to President.
•    All office systems and procedures – keeping records, handling all communications by phone and mail, drafting and typing of letters, invoices, stocks, ledgers, documentation through banks, preparing agenda, and minutes of meetings, sales and procurement activities, assisting in personnel and government affairs, telex operating, airline ticketing and booking, attending to other office duties such as shipping and receiving merchandise, and all other administrative duties and functions as assigned by the President.

April 1979 to May 1980
HAMAD AL-BAJJASH EST., DHAHRAN SAUDI ARABIA (MATERIAL HANDLING SERVICES)
Administrative Aide

•    As an administrative Aide to the Executive Director, and General Manager.
•    The job calls for high responsibility, proficiency and accurate reporting, correspondence with ARAMCO and various site managers, preparing monthly reports, filing, maintaining personnel folders of management staff, schedule them for vacation, ticketing, and booking, I.D. Cards, Employee of the Month/Crane Crew of the Month Certificates.

May 1976 to April 1979
ST. PATRICK’S CONVENT HIGH SCHOOL, INDIA
Clerk/Teacher

•    All typing and clerical work of school.
•    Also teaching drawing, craft, writing, moral science, and community living at the Primary Section of the School.
•    Substituted as a teacher in the Secondary Section during their absence.

May 1975 to May 1976
OFFICERS MESS ‘A’,SCHOOL OF ARTILLARY
Clerk-cum-Typist

•    Keeping records of wine accounts, stocks.
•    Handling daily influent and effluent mail, typing, filing etc.

EDUCATION:        S.S.C. (Secondary School Certificate)
St. Patrick’s Convent High School, India

Completed one-year course in D.Com.
Indian Merchant’s Chamber, Bombay

Successfully completed course on Windows 95, Word and Excel
APTECH Qatar computer education

TRAINING:                Fire fighting training course
Ramada Hotel, Doha

Supervisory Development Course
Ramada Hotel, Doha

Train the Trainer Course
Ramada Hotel, Doha

Typewriting @ 50 w.p.m.

SPECIAL ACCOMPLISHENTS:    December 1998 - Recipient of ten years of loyal service award.
    December 1993 - Recipient of five years of loyal service award.
    July 1994 - Recipient of employee of the year award.
November 1993 - Recipient of employee of the month award.
March 1989 - Recipient of employee of the month award.
July 1979 - Recipient of employee of the month award.

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Last employer: Lidl Ireland Ltd. as District Manager. International experience

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CAREER OBJECTIVE Challenging position in Sales & Marketing or General Administration with a strong desire to make a substantial and positive impact towards the success of the organization and my own career growth.

BACKGROUND SUMMARY · Twenty years experience in all aspects of organizing, managing and producing domestic and foreign conferences, trades shows and special events. · Fifteen years experience in the travel industry associated with the airline, corporate travel and agency environments

Document Controller

PROFILE: Filipino CPA and MBA with 15 years of experience in the fields of audit, finance and accounting

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