Resume - Qualifications: 15 Years Experience as a Telecommunication Specialist, Sales Cus...

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Resume #37599

CONTACT INFORMATION:
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SUMMARY AND OBJECTIVE:
Accountable, proven and committed performer desires a responsible position that will offer career growth and advancement. Dedicated and willing to join a team oriented environment. Practices Safety, Total Quality and Customer Service/Satisfaction at all times.

EDUCATION:
General Education Degree - Columbia Basin College - Pasco, Washington
General Computer Courses - Everett Community College - Everett, Washington
Web Designer and Graphics – Columbia Gorge Community College – The Dalles, Oregon

TRAINING
Gas Explosion Training ~ all aspects of natural gas and LP gas systems, odor fade and vapor migration.
Carbon Monoxide Training ~ Recognizing and awareness for the signs of Carbon Monoxide, health effects of carbon monoxide (CO) exposure, how to respond to an alarm, exposure standards and effects, troubleshooting and remediation of CO productions.

AWARDS:
GTE - Circle of Success - Circle 100 Award - For Outstanding Performance in Sales
GTE - Outstanding Referral Performance in Sell One More - Achievers Club Gold Level Award

EXPERIENCE:
Customer Service, Billing & Collections Water Systems Management
12-04-03 – 10-02-04 Kennewick, Washington
Department of Health regulation update. Accounts receivable and accounts payable, Record keeping and status tracking of projects and accounts, Tickle file updates for customer water sampling and General office duties.

Bartender & Cocktail Waitress Seattle Seahawks-Aramark Corp.
08-10-03 - 11-05-03 (seasonal) Seattle, Washington
Working during football games & other special event to serve alcohol during other stadium events, stocking beer supplies, counting correct cash bank, verifying correct before and after inventory of food & alcohol. Obtained Washington State Liquor Control Board Card

Customer Service & Graphic Designer Qwest Dex
06-01-02 – 08-23-03 Renton, Washington
Working with Businesses to create ads to be displayed in the Telephone book for publication, going over current listing as Business consultant to help there business grow, make changes and offer suggestions to there current listing, go over billing options, doing proper paper work for contracts, working multiple states and phone books at one time, following up with customers for changes.

Exception Billing/Revenue Management Puget Sound Energy
10-01-01 - 02-15-02 Bothell, Washington

Working off line to correct customers bills by way of estimating, requesting service orders to get correct meter reads for Gas & Electric accounts for Residential and Business. Also backup the call center taking calls to help with power outages during storm season and to help with the service level and AHT.

Customer Services Representative Puget Sound Energy
04-12-01 - 09-30-01 Bothell, Washington
Provide information in response to customer inquires and initiate appropriate action. Relieve other Customer Service personnel or be responsible for a specialized are of customer service such as new service and or billing. Access customer records and updates data, initiate follow-up requests and process payments, reconcile payments information and perform activities.

Customer Contact Consultant Company GTENW Telephone Company
06/93 - 06/99 Everett, Washington
Accepted customers orders from 25 states, quote appropriate rates for single-line services, offering residential telecommunication products, service and accessories through inbound calls, input information for services. Removal of, or change services, generate revenue for delinquent accounts, answering customers calls regarding credit balance in order to reconcile in compliance with tariffs, determine customers deposits. Also, contacting other telephone companies to determine appropriate re-rates and/or credits for customers.

Billing and Collection Representative GTENW Telephone Company
05/92 - 06/99 Everett, Washington
Assisted customers with billing questions, payment arrangements, and record changes. Back-up management replacement for my section.

Supervisor Assistance/Lead Representative GTENW Telephone Company
09/93 - 03/94 Everett, Washington
This position gave me the opportunity to offer assistance to between 25 and 30 representatives on my team for assistance with computer orders, upward referrals from customers and time cards.

REFERENCES FURNISHED UPON REQUEST

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Qualifications: 15 Years Experience as a Telecommunication Specialist, Sales Customer Service and Billing

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