Resume - Network/System Administration & Support, Computer/Technical Support Specialist

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Resume #5567

CONTACT INFORMATION:
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CAREER PROFILE
Network/System Administration & Support, Computer/Technical Support Specialist

CAREER OBJECTIVE
Interested in making a new career as a shipboard Technical Support Specialist or other related jobs

SELECTED ACCOMPLISHMENTS
* Reduce PC hardware expense by repairing hardware peripherals up to the board level.
* Implemented best practices and use better disk image for use in disk cloning for PC in computer laboratory.
* Increase productivity and lessens PC downtime since the implementation and use of disk cloning.
* 95% virus free due to implementation and use of shared computer toolkit in PC laboratory and office workstations.
* Eradicated LAN games by students
* Better control of unauthorized software installation.
* Avoid network congestion and increased network security by use of firewall and by segmenting the network.
* Improve inventory and monitoring of licensed software

EMPLOYMENT EXPERIENCE
INFORMATICS COMPUTER INSTITUTE, Tagbilaran City, Bohol June 14, 2004 - Present
PC Network/Hardware/Software Technical Support
Major Responsibilities:
As the Network and System Administrator
Provide basic LAN/WAN technical support
Connection failure troubleshooting
Monitor usage and content control
NAT / Firewall configuration
Anti-Virus updates and patches
Network cabling and planning
As the Software Technical Support
Use ACRONIS Snap Deploy for Operating Systems (XP),
MS-Office 2003 software roll-out and data back-up in the computer laboratories
Workstation anti-virus and firewall configuration
Internet browser configuration
Software license inventory and control
Acts as liaison with the software supplier
As the PC Hardware Technical support
Troubleshoots PC hardware problems (from hang-ups to upgrades) including printers and other peripherals
PC hardware inventory and control
Acts as liaison with the hardware supplier
PC hardware documentation

TEXTRON CORPORATION, Cebu City May 1, 2002 – Jan. 1, 2004
TEXTRON Authorized Reseller/Agent
Major Responsibilities:
As the Authorized Reseller/Agent for the (Connectivity Services and Systems Integration Products,) my primary responsibility is to resell the company's different Connectivity Services and Systems Integration Products to ISPs, private corporations, internet cafe's based in Bohol and nearby provinces. Conduct corporate presentations as need and facilitate client inquiries collect data and other pertinent information needed for the network design and pricing. Liaison between client and head office, reports directly to the area Sales Manager

MICRO SALES & SERVICES, Tagbilaran City May 1, 1994 - Dec 31, 2002
Network Admin/LAN Technical Support
Major Responsibilities:
Provide LAN/ WAN technical support
Administration for NT workstations network
Maintain the Internet server running Windows 2000 Server
Provide technical support to end-users for MS-Office 2000, windows XP software
Configure Internet connection sharing for Dial-up, Satellite (VSAT), DSL for clients
Configure Internet Server for RAS and NAT for clients
Install applications, diagnose/troubleshoot and repair workstations (BSOD) in client's internet café

DIVINE WORD COLLEGE, Tagbilaran City Nov 15, 1990 - March 30, 1994
Computer Laboratory Supervisor
Major Responsibilities:
Primary duty was to maintain and supervise instructional computer in the laboratory Configure computer workstations for educational training. Install applications, diagnose/troubleshoot and repair workstations
Assist students in the use of the computer and associated applications
Keep an inventory of working units
Make recommendations as to the kind of units to purchase for the next school year
Conduct orientations to new users as to Laboratory policies and rules
Facilitate users who wish to take laboratory make-up classes
Ensure that the computer laboratory software is up to date and virus free

EDUCATION
University of Cebu, Cebu City June 1984 - March 1989
BS in Computer Engineering

PROFESSIONAL DEVELOPMENT

* Cisco Network Academy Program Module 1 (1 semester)

PROFESSIONAL ASSOCIATION
www.techrepublic.com affiliate member

COMPUTER SKILLS
Windows System Administration
Systems administration: windows platforms XP Pro, 2000 server, NT 4.0 & DOS.

Computer Hardware troubleshooting
Includes board level and modular troubleshooting including printers, pc power supplies computer peripherals, NIC, routers, switched hubs, wi-fi equipments

Network Administration
Knowledgeable and skilled in configuring firewalls, routers, reliability, different network topologies, networking tools & equipments.

Teaching/Mentoring skills
Have already handled computer related courses in the following areas PC networking, MS Office,
PC troubleshooting, internet access.

VSAT Internet Access & Wi-Fi
Familiar in configuring computer systems that uses VSAT for internet access, VOIP.

TRAININGS/SEMINARS
PC Networks (Informatics Computer Institute)
Corel Graphics Suite 11 (Informatics Computer Institute)
Online Certifications

Computer Tech Support (transcript 221848) – www.brainbench.com

INTERESTS
Jet-skiing
Fishing
Cooking

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Brief Description

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