Resume - Operations, coordinations, MIS, Advanced Excel, Customer service

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Resume #66492

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To secure a position where my existing skills in the areas of administration and customer service can be utilized by a progressive and innovative company.

PERSONAL SKILLS
1. Willingness to learn.
2. Planning and co-ordination.
3. Strong People management & motivation Skills.
4. Analyzing problems and finding better solutions.
5. Crisis management.

Qualitative Skills
1. Six Sigma Yellow Belt. (From HCL Technologies Ltd).

TECHNICAL SKILLS

Tools Known
1. E-CRM v2.0.
2. Nortel supervisor.
3. Avaya CMS Supervisor.
4. Arbor & Kenan Front ends (Telecom Order Management & Billing Platform)

Packages: Ms Office (Excel, Word, PowerPoint, Front page...),
Languages: Visual Basic 6.0 & C++
DBMS: Ms Access, Visual FoxPro

Hardware: System Assembling,

CAREER PROFILE

Company: HCL Technologies BPO Service Limited
Place: Chennai – India.,
Duration: Dec 2005 – Oct 2007.
Designation: Sr. Executive
Job Summary
1. Real Time calls Queue monitoring.
2. Handling/Mentoring 8 SL Executives.
3. Core Analysis on Service Level Slippage and drive necessary corrective actions.
4. Processing additional payments for 800+ Employees – verifying with Agent login data (Coordination with Finance and HR department).
5. Performance reviewing and giving feedbacks and setting new targets.
6. Monitoring Team Metrics and KPA's
7. Auditing Schedule adherence and highlighting key issue's to management.

Company: Airtel - Bharthi Cellular Limited
(Bpo Associates – i2i Enterprise Ltd, Spectra HRD Ltd, Hindhuja TMT Ltd, HCL Tech Ltd )
Place: Chennai – India.
Duration: Nov 2003 to Dec 2005
Designation: Supervisor
Job Summary
1. Handling Escalation's from agents.
2. Close looping high level complaints.
3. Training executive in new concept of GPRS/Blackberry & internet connectivity.
4. Handled a Team of 11 Executives.
5. Performance reviewing and giving feedbacks to agents.
6. Scheduling shifts for team members.
7. Briefing about product and process update.

Company: Malavika Information System pvt ltd.
Place: Calicut – India,
Duration: From Aug 2002 to Sep 2003
Designation: Desktop Support - Trainee
Job Summary:
1. Trouble shooting desktops and Timely upgrading system performance and installing anti virus.
2. Inventory management,

ACADEMIC QUALIFICATION

1. Diploma in Computer Applications, From LBS Institute of Science and Technology in Oct 2002.

2. Multimedia Technical Administration, From Softech solutions in Oct 2002.

3. Bachelors in Business administrations, From University of Madras in Mar 2007

PERSONAL INFORMATION
Date of Birth: 26th Jul 1983.
Nationality: Indian.

COMMUNICATION SKILL
Languages Known Speak Read Write
English Yes Yes Yes
Malayalam Yes Yes Yes
Tamil Yes No No
Hindi Yes Yes Yes

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Brief Description

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Internationally Expierenced, First Year MBA, Arizona State University

I have 5 years experience in Administration & Secretarial works, I worked for both local and multinational companies and I am securing a promising position that offers both challenges, good opportunity for growth and to meet my competencies, capabilities, skills, education & experience.

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I have held management/technical positions with the companies listed within my resume for over 20 years specializing in construction, environmental, mining, mineral/material processing and chemical manufacturing businesses. I have significant experience in all functional areas & P/L responsibility.

15 years experience in the management, production, materials, logistics and international transport fields, 13 of which are at managerial level, the last 10 years being spent as an expatriate in Nigeria, France, Togo and West-Central Africa.

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Procurement / Contracts Specialist

I am not looking for just another pay cheque. I enjoy my work and am proud of my profession. Your company providing an excellent services. I share the values that make this possible, which should enable me to fit in and complement the team.

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Company Dispatcher,service Coordinator,Administrative Exp.

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Highly accomplished, seasoned Logistics and Procurement specialist with extensive experience in providing expertise in developing countries in supply chain management, contract administration, material control and training in greenfield and expansion construction projects in remote areas.

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A computer literate, self-motivated, hard working and flexible site based Document Controller with experience in all aspects of Engineering Administration.

A skilled and dedicated Administrative Assistant with more than 15 years’ experience in the oil & gas industry; coordinating, planning and supporting daily operational and administrative function. Able to provide comprehensive support for senior and middle management.

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As a Project/Contract Mgr, my background is in Construction. I have worked with Owners/Clients, Architects, & Engineers. I am experienced in continuous improvement in construction, process, & people mgmt. I'm experienced in business & project mgmt in small, large, & mega const. projects.

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