Resume - Looking for a postion in Service/Operations management based in the Baltimore ar...

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Resume #68205

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Qualifications for Operations/Service/Training/Management/Sales/Distribution

PROFESSIONAL PROFILE
20+ years of instruction experience, with accomplished platform and presentation skills
Effective management and operations experience, excellent customer service skills
Strong training, motivational, and organization skills, good sense of humor
20+ Years in the appliance service industry, field service, factory liaison, and management
Excellent working knowledge of electricity, plumbing, and carpentry

CAREER HIGHLIGHTS

Field Service Manager, Mid-Atlantic, SaraLee Coffee & Tea, March 2007- November 2007
1. Responsible for service for commercial coffee equipment for the Mid-Atlantic Region
2. Managed 15 techs in remote locations, installing and servicing coffee equipment
3. Managed a branch in Stroudsburg, PA, Atlantic City, NJ, Philadelphia, PA, Jessup, MD, and Richmond, VA
4. Serviced over 85% of customers within 24 hours
5. First time fix over 90% of the time.
6. Maintain fleet, truck inventories, and install parts for technicians.
7. Drive customer service for Restaurants, Casinos, Hospitals, Healthcare Institutions, and National Accounts
8. Ensured safety policies on the job and within the fleet were maintained, conducted monthly safety meetings.
9. Monitored and approved third party service providers in the region, service and installations
10. Developed a positive relationship with all our sales partners, local, regional, and national
11. Covered service in Virginia, DC, Maryland, West Virginia, Delaware, Pennsylvania, New Jersey, and New York
12. Managed equipment inventory in all warehouses, reduced loss by 70K
13. Developed a PM program for large equipment users

Service Manager, Modern Equipment June 2006-March 2007
1. Manage a staff of 9 repairing heavy equipment for the Rental Industry
2. Responsible for over 600 pieces of equipment to keep available for rent
3. Maintain the truck fleet for our delivery department
4. Instituted a warranty recover program that in 4 months has recovered more than all last year
5. Deliver impeccable customer service, timely, accurate and fix it the first time
6. Increased customer billing by 40+ percent so far this year
7. Improved productivity at the service center

Technical Manager, Sears Product Services (January 2003-June 2006)
1. Manage 40+ techs in three remote locations (I 95 Corridor) 1000-1200 completes per week
2. Maximize productivity to insure effective use of technical payroll to deliver first class customer service
3. Develop and deliver effectively any and all changes to processes to the techs to achieve compliance
4. Do ride alongs with the techs to facilitate their success in the field
5. Monitor and maintain truck stocks for techs
6. ISO trained as an auditor and Environmental Compliance
7. Single Point of Contact (SPOC) for 4 retail stores for service issues
8. Coach and facilitate techs on a daily basis
9. Schedule techs to maintain State of Service
10. Increased Sales 240% YTD, vs last year

Service Manager, Rent-A-Center (September 2000 – July 2002)
1. Responsible for 250+ stores from Manhattan to Richmond, service all product from those stores electronics, appliances and furniture, 600-800 pieces weekly.
2. Staff of 40(all direct reports), 12 drivers, 20 technicians, 8 support people
3. Facility management for 20,000+ square foot facility, all maintenance
4. Fleet responsibility for 15 vehicles, covering 10,000+ miles weekly, including maintenance, DOT compliance
5. Arrange the shuttle schedule to deliver and pickup at all stores each week, 35 routes
6. Manage the labor to ensure production is keyed to staffing and that 85% of the product is in the building at the correct time.
7. Total responsibility for P&L, and budget, have cut 180K and met production quotas.
8. Replaced/terminated deadwood in the labor force to improve performance and increase morale among staff.
9. Establish a positive relationship with stores, vendors and upper level management.
10. Monitor repairs to insure quality, less than 2% repeat rate at present, was 7%
11. Total HR responsibility, hire, fire, train, and discipline, yearly reviews for merit increases.
12. Have increased production by over 40% from 2000.
13. Payroll of 1.5 million +, operating budget 2.3 million +, less payroll, 56K stock parts inventory, 2100SKU.
14. Introduced procedures to eliminate employee theft and increase efficiency

Product Service Center Manager, Best Buy (January 2000 - July 2000)
1. Responsible for 36 stores in 5-state area, service all consumer and store stock products, 8,000 to 12,000 pieces repaired per month depending on season.
2. Staff of 120 plus, 5 supervisors, final interview on all employees.
3. Manage 30,000 square foot facility, handled relocation of center to new facility in April.
4. Ship and receive average of 1200 pieces daily and track the inventory.
5. Wrote and executed action plans for the service center for, production, inventory control, union avoidance

Tech - Ed Teacher, Math Teacher, Baltimore County Public Schools (1996 -Jan. 2000), Unsung Hero Award & Employee of the Year Award, Woodlawn High School, 97-98, Taught upper level math courses in Magnet Program
Mathematics Teacher, Bladensburg High School, Prince George's County, MD (1979- 1996)
1. Cooperative teacher for the students at the University of Maryland. Train and mentor student teachers and administer final evaluation. (trained 5 new teachers at the university level)
2. As part of the SAFE Committee, presented a student photo identification program that was adopted by all county high schools. ( $500,000.00 )
3. As Athletic Director, took program that was in the red and produced a surplus (21 sports)
4. Reviewed and commented on new textbooks and materials for the Merrill Advisory Council.
5. Member of the Board of Directors for the Student's Construction Trade Foundation. Program featured vocational students building complete homes. (70K to 250K Homes)
6. Advisor for the Vocational Industrial clubs of America. Program taught social and leaderships skills to trade students. (Local, state & national) Set up and ran Educational Fairs.
7. Chairperson of the Faculty Advisory Committee. Took care of the day-to-day problems of the school. ( staff of 120)Member of the Maryland State Department of Education, Division of Instructional Television

EDUCATION BS in Business Management from University of Maryland, Masters Equivalency in Math Ed and Vocational Ed.

ISO Certified Internal Quality Auditor
ISO Environmental Operations Training

(SALARY NEGOTIABLE, WILLING TO TRAVEL)

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Brief Description

Experienced mechanical, civil engineer and land surveyor. Emplayed in mining, railroads, building, construction and other projects. Supervisor of other engineers and contractors. Plant engineer including hazardous waste. air quality and environmental health (OSHA).

Internationally Experienced Document Controller.

Paralegal

Technical/General English Instructor. Certified. BA and MA. Employed in field since 1988. Overseas experience in Middle East and Far East including oil and gas industry.

Communications skills, Team player, Document Control, Information Management, Archivinng, Scanning & EDMS

Working as Procurement head to handle all the Project items needed for constructions and Mining. Good in MSoffice/Computer/ERP/SAP/ORACLE.

•Three years of experience working in the field of Oil and Gas Industry and Petrochemical Plants.

Manager / Engineer ( HW/SW/QA/Training )

Project, Operation,Logistics, Site & General Management Expertise, Excellent communication & negotiating skills, ability to evaluate, prioritise & act on issues. A proactive attitude, hands on approach & a successful problem-solving manner. Strong financial organisational, logistical, planning .

Metallurgist and MBA with expertise in reducing costs associated with wear, maintenance and repair. Skilled at business analytics and internet savvy.

MS office, operating system: Windows XP,2000,98, some college

15+ years of Senior Project Engineer and Corporate Industrial Engineering Manager experience with a strong background in Supply Chain Logistics that has saved tens of millions of dollars.

Strategic planning, recruiting, training and development, employee relations, compensation, benefits, management. MBA from University of Montana, USA

Free! General, Shared Services & Logistics manager with exceptional knowledge of Africa, experienced in mining and exploration operations, fluent in French, strategic thinker, change manager, good team builder committed to excellence,

Thirteen years experience as a planner and project engineer in iron and mineral EPCM projects (project worth: $1.5 billion) in different positions including project planning and control engineer, manager of project planning department, project manager and consultant Engineer.

Project Management / Inspection / Procurement / Quality Assurance

Over 15 years working in industrial chemicals plants, shipyards, offshore, motor vessels, manufacturing facilities and bulk transfer facilities.

Looking for a postion in Service/Operations management based in the Baltimore area. Excellent platform and presentation skills.

Cost Estimating, Project and Contract Management, Planning/Scheduling, Project Controls and Finance

Human Resources, Employee Relations, Recruiting, Relocation, Visas

Logistics Coordinator Offshore/Onshore, Base Operations Manager, Barge Engineer

Chemical engineer with 17 years petrochemical work experience with experienece in Oracle VB6 , AutoLISP

seeking a challenging career within a distinct organization that provides a competitive environment to enhance , motivate and properly utilize my qualifications.

Excellent communication skills, resourceful, effective manager of human & material resources

Free! Offering thirteen years comprehensive experience within Supply Chain Management ranging from contracts, procurement and inventory management. International oil and gas experience in material support in both production and exploration operations.

Building automation/andover controls/HVAC/industrial instrument mechanic/systems analyist

Qualified, results-producing Management Professional with experience steering and directing all aspects of operations, administration, budgeting, and equipment maintenance. Successful in managing multiple projects with compelling priorities involving program development.

20+ years in administrative field, ie. human resources, managerial, recruiting, exec. assist, proficient in Microsoft Office 2007

Human Resource Profession

Enthusiastic & Keen, Good Health, able to Read, Write and interpret intelligently, Skilled to Express ideas Persuasively Confident and Quick, Strong Interpersonal Skills, Ambitious to achieve Demanding Goals

oil and gas industry

Quality, Safety, Health, Environment and Security Professional w/ 17+ years in International upstream and downstream O&G sectors

• Extensive experience managing Document Control deparments within Engineering, Construction and Petrochemical Industries.

PLM Degreed Registered Landman with more than 9 years of land related experience & 12 years in the oil industry. MBA degree. AsTeam Leader, supervise landmen of varying levels of experience. Duties include full title abstracting, curative, lease acquisition, due deligence, etc.

Process Operations Manager with extensive overseas experience in oil, gas, petrochemical and pigment industry. Have managed and trained work forces. Have excellent IT skills, is a PTW issuer, possess extensive planning and administrative capabilities and has issued technical manuals and reports.

HR/Recruiter/Trainer

Monitoring POR’s (Purchase Order Request) for payment with the vendors and double check it if the documents needed are properly attached before payment is made.

MBA & Licensed to Practice Attorney seeking Government Affairs Position

Program Deputy Manager

Bilingual; Work indepenently; Hardworker; Computer profficient;Honest; Reliable

Experienced in managing and administering the total procurement cycle from pre-qualification to closeout of purchase orders and sub contracts for power generation facilities under turnkey (EPC) contracts as well as defense contractors and telecommunication industries. Experienced in Primivera Exped

Multi lingual professional with MBA in Supply Chain Logistics. A proven effective communicator and negotiator with extensive experience in field operations supporting military, humanitarian and commercial operations.

Buyer, Purchasing Agent, 38 Yrs. Material Handling and Purchasing Experience

EDP Data Management and System Analyst

Lease Records Analyst

Supervisor Field Geology responsible for the non-geological aspects of diamond deep drilling program and reverse circulation grade control drilling program as well as in sampling.

Safety Supervisor , HSE Supervisor for all oil/gas, Pipeline, Offshore Construction, civil Construction

Senior Contract Engineer Trilingual English/French/Spanish Oil and Gas industry, experience in Africa, South America, Europe. Working for a major international engineering company. Mainly contract formulation and admin. but also project and construction management, cost control and planning.

Florida P. E. No. 54962 & Texas P. E. No. 29648; Degree: Bachelor of Science in Civil Engineering - University of Texas, El Paso; Graduate Studies: 12 Hours-Civil / Ocean Engineering - University of Houston; Languages: Fluent in English and Spanish; Beginning French and Arabic

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