Resume - I am a talented results-driven supervisor with versatile, cross-functional exper...

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Resume #71152

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Objective-

A talented, results-driven supervisor with versatile, cross-functional experience in installation/repair team implementation, training, skills enhancement, coaching, mentoring and career progression seeking an opportunity for advancement. Am able to guide and motivate entry-level technicians and top-performing technicians in installation, training, and support of CATV/HSD and Digital Telephone products. I have the ability to recognize needs, establish goals, objectives, and provide means for accomplishment. Possess strong communication skills, am able to resolve employee conflicts, and deal comfortably with people of all levels. I believe in organizing through team building, positive employee moral, and reducing inter-departmental conflict. Exhibit a professional attitude, good work ethics, and pride in personal and company accomplishments.

Professional experience-

04/2003 - Present, Comcast Cable, formerly Time Warner Cable (Houston, TX)
CommTech Supervisor
Responsibilities include direct supervision over in-house installers for the Galveston district. Conduct daily installation training, skills enhancement, quality control checks while reducing overall trouble calls on installs. Monitor tech progression through daily reports from trouble call on installs as well as completion percentages. Provide field support, coaching, training, and mentoring to build the skills of a technician for their career progression.

10/2002 - 2/2003, Cable Express (Houston, TX)
I/R Technician
Conducted CATV/HSD installation and service calls in residential homes, multi-dwelling units, businesses and hi-rises units as well as custom work as needed. Maintained a 95% quality control measurement; resulting in a reduction of service calls by continuous efficient installation methods. Reduced repeat service calls by applying 1st-time resolution during installs. Field trained new hire technicians in residential installation.

2/2002 - 9/2002, El Reportero News Media Inc. (Denver, CO)
Management Support
Assisted staff members with daily sales, Ad placements, marketing, resolving customer issue complaints as well as distribution of weekly news edition.

08/1993 - 11/2001 AT&T Broadband (Dallas, TX)
Technical Operation Manager, Telephony
Wholly responsible for technical support operations in high-volume, fast paced environment, including supervision of 18-member technical support team. Oversee daily installation and repair activity, process and procedure implementation, quota management, and troubleshooting for multiple repeat trouble call activity for six districts. Consult with senior management in Denver Colorado on technology issues regarding Telephony product. I assisted in closing process gaps between call centers, dispatch, routing, warehouse, sales, and tech support by helping create new procedures for the Telephony product.

Education-

University of Phoenix, 2005-Present (Bachelors of Business Administration/Management)

Additional Information-

- Member of National Cable Television Institute:
- Certificates in, Installer, Installer Tech, Service Tech, System Tech and Advanced Tech.
- A+, Network+ and MCSA courses
- Regional Police Academy, 1989 Arlington, Texas

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