Resume - Fluent in English and Filipino. Knowledgeable in computer and customer service r...

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Resume #78047

CONTACT INFORMATION:
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ECAREER OBJECTIVE
To be a part of an organization where I can apply the experience, skills and capabilities that I have and further enhance them to be able to attain personal development and likewise contribute to the growth of the organization

WORK EXPERIENCE

PHILIPPINE BANK OF COMMUNICATIONS (PBCom)
Lipa City Branch

March 2006 to November 2008 - Senior Branch Service Associate

Work Description:

ƒæ Responsible in ensuring completeness and timely delivery of banking transactions, such as cashing checks, accepting deposits and loan payments, and processing withdrawals.

ƒæ Manage bank's customer requirements by providing good customer service on:

1. Utility bills payment
2. Inquiries and handling on different type of bank accounts and loans
3. Proper documentation of bank's customer transactions
4. On time processing of certificates of deposit and money market accounts as well as travellers' checks.
5. Handling foreign currencies or commercial or business accounts.
6. Ensuring that proper controls are being taken to secure the customers'
7. account and bank's integrity by verifying the date, bank name, and identity of the person to receive payment from a check encashment.
Certify that all document presented are legal and the numerical amounts on the check is sufficient based on the customers' account funds.
8. Checking the accuracy of the deposit slips prior to processing the transaction and warrant that the cash given to customers are correct and properly documented.

ƒæ Perform daily cash controlling and monitoring function in the bank as well as replenishing the cash and corroborate deposits and payments on the automated tellers machines (ATMs).

VIRTUAL LOGISTICS
Intramuros, Manila

May 2005 to March 2006 - Export Customer Service

Work Description:

ƒæ Provide a pro-active customer service function to address the customer needs in all aspect of import and export ocean freight forwarding services.

ƒæ Responsible for handling all:

1. Coordination to general and key accounts customer on freight services requirements.
2. Customers inquiries via the telephone, fax or email, and ensure timely, credible and accurate response to their queries.
3. Transaction documentation with the freight origin station and/or the customer.
4. Liaison with customer on local transport arrangements, warehouse staff needs for self delivery shipment and trucker for pick-up arrangement.
5. Communication on orders status and advice customers on their shipment status and details based on the company's shipping details.
6. Client disputes on rates and acts as a mediator between the customer and company to ensure a win-win environment between the two parties.
7. Information required from the customer regarding upcoming inbound shipments and liaise the data gathered with all related groups within the company.
9. Customer complaints on exceptions and incidents invoice, service, and irregularities on the company's operation. Escalate issues to the
Customer Service Supervisor and warrant that proper tracking of the corrective actions and measures are implemented.
10. Documentations needs for easy and systematic retrieval of data and
Information.

ƒæ Represent the company for customer introductory and ad hoc meetings and maintain a cordial business relationship with customers, operations and sales staff through regular feedback sessions and communication

ƒæ Promote, present and adhere to company's professionalism and policies at all times and maintain accountability and ownership in meeting company milestones by presenting it on monthly reports and other related business reporting medium.

PHILAM BANK
COMMERCIAL BANK CORPORATION
BATANGAS CITY

June 2004 to April 2005 - Customer Service Representative

Work Description:
ƒæ
ƒæ Interview customers desiring to open new checking and savings accounts

ƒæ Explain banking services available to prospective customers

ƒæ Assist new customers in preparing application forms

ƒæ Record data on the application forms

ƒæ Keep records relating to all new accounts

ƒæ Compile, type, and file lists of new accounts

ƒæ Prepare forms for items such as signature cards, cashier checks, drafts and money orders

ƒæ Answer telephone inquiries relating to opening or closing of accounts

ƒæ Duplicate records for distribution to branch offices

ST. BRIDGET COLLEGE
BATANGAS CITY

May 2003 to May 2004 - Computer Teacher

Work Description
:
ƒæ Design and use learning activities for students under immediate supervision, which focuses upon student active learning and teacher instruction.

ƒæ Employ a variety of appropriate methods that meet the diversified and unique learning styles of students in Computers.

ƒæ Responsible for teaching computer subjects for third year High school students including drafting, Visual Basic, Microsoft Access and the like.

EDUCATION

1999 ¡V 2003 DE LA SALLE UNIVERSITY LIPA
J.P. Laurel National Highway Lipa City 4217, Batangas
Bachelor of Science Degree in Computer Science,
March 2003.

1994 ¡V 1999 THE MABINI ACADEMY
Balintawak, Lipa City, Batangas, 4217
Secondary Diploma, March 1999

1989 ¡V 1994 THE MABINI ACADEMY
Balintawak, Lipa City, Batangas, 4217
Elementary Diploma, March 1994

SEMNARS ATTENDED:

Continuing Education Program for Employees
Mr. Dante T. Fuentes, PBCOM Bank
September 22, 2007

Signature Verification Seminar
Mr. Eliodoro Constatntino (NBI)
May 27, 2006

Bankwide Continuing Education Program
Trust Legal Division, PBCOM Bank
July 8, 2006

Bankwide Continuing Education Program
HRG and Compliance Group, PBCOM Bank
July 29, 2008

Counterfeit Detection Seminar
Ms. Vicky Melquiades (Bangko Sentral ng Pilipinas)
July 22, 2006

SPECIAL SKILLS

ƒæ Knowledgeable in MS Office, Visual Basic, Adobe Photoshop and Pagemaker, Dreamweaver, Flash, Swish and HTML.

ƒæ Knowledgeable in typing, encoding, programming and system analyzing.

ƒæ Hardworking, flexible, and can communicate well with other people.

AWARDS RECEIVED:

MOUS Certification Test
Microsoft Office United Sates
Certified Microsoft Access Programmer
February, 2003

Microsoft Office Specialist Exam
De La Salle Lipa
Certified Microsoft Office Specialist
March, 2003

EPEC Holder
Singapore Government Issued Certificate
October 2007

AFFILIATIONS:

Junior Chamber International
Chapter Secretary
2007-Present

De La Salle Lipa Alumni Association, Inc.
Member
1999- Present

Association of Computer Science Students(ACSS)
Member
1999- 2003

PERSONAL BACKGROUND

Born on November 2, 1982 in Lipa City, Batangas Philippines. Fluent in English and Filipino. Knowledgeable in computer and customer service related works. Possessed with proper knowledge, good quality of administrative and banking skills and right attitude. Interests include surfing the net and socializing with people. Goal-oriented, adaptable, determined and compassionate with work.

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Fluent in English and Filipino. Knowledgeable in computer and customer service related works. Possessed with proper knowledge, good quality of administrative and banking skills and right attitude. Interests include surfing the net and socializing with people. Goal-oriented, adaptable, determined and

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BACKGROUND SUMMARY · Twenty years experience in all aspects of organizing, managing and producing domestic and foreign conferences, trades shows and special events. · Fifteen years experience in the travel industry associated with the airline, corporate travel and agency environments

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PROFILE: Filipino CPA and MBA with 15 years of experience in the fields of audit, finance and accounting

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