Resume - MAXIMO EAM

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Resume #81571

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* 3.5 years of Maximo user support with functional skills in Maximo 4.1.1, Maximo 5.2, Maximo 6.1, and Maximo 6.2.1 as a IT consultant
* Invaluable functional and Technical skills and knowledge in EAM Maximo Asset Management, Maximo Work Management, Supply Chain Management/Procurement Management, Maximo Materials Management/Inventory, Maximo Contract Management, Maximo IT Service Management
* Expert in Planning and Scheduling jobs with the use of MAXIMO resources
* Excellent knowledge in MAXIMO Administration and Management
* (Almost all Modules of Maximo like Work order, Scheduler, PR, PO,
* Inventory, PM, Job Plans, Equipments, Data Tuning, Signature Security and Screen Editing by Centura
Experience with IBM WebSphere administration for Maximo 6.2.1 apps
* Experience in Maximo 6.2.1 System Administration – creating user groups, user accounts, monitoring LDAP synchronizations, server activities
* Experienced in Maximo Security Module
* Experienced in work flow processes, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities
* Experienced in Sarbanes-Oxley (SOX) compliance requirements and measures.
* Knowledgeable in supporting software applications such as Actuate, Crystal Reports, Syclo(Maximo Mobile Suite), Remedy (Picasso Ticket Management System), Mercury Quality Center 9.0, SQL Navigator, Oracle 9i/10g
* Over 6 years experience in IT support including both hardware and software troubleshooting

WORK EXPERIENCE

Client: Hewlett Packard Global Asset Management, Dallas, TX - May. 2007 – Present
Role: Maximo 6.2.1 Functional Analyst - CONTRACTOR
Responsibilities:
* Administration of MAXIMO 6.2.1 application, creating users/user groups, and providing access privileges in the system

* Monitoring and managing xml error files to identify resolutions for failed transactions in the integration between Maximo and ERP system
* Involved in MAXIMO Planning, Maintenance, Troubleshooting, Machinery failure and efficiency improvement activities of equipments with MAXIMO SOFTWARE
* Utilized Remedy Picasso ticketing system to manage user related issues and escalate tickets from one department to another
* Provided analysis and reports that includes work order status, material status, preventive maintenance status, and maintenance resource records.
* Worked in a MAXIMO 6.2.1 environment with Oracle 10g relational database back-end as a functional analyst helping clients in Western USA with their various Maximo-related functional support issues
* Supported MXES IT Service Management operations using Maximo Service Management software by troubleshooting and resolving Maximo issues
* Work within established controls to ensure compliance with Sarbanes-Oxley
* Previously involved on a MAXIMO 5.2 to Maximo 6.2 upgrade project as a functional analyst assisting users and trainers in understanding various new features of Maximo 6.2
* Managed, edited, customized and run Actuate e.Reports using Actuate eRD Pro.
* Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
* Loaded Data on a Daily and Monthly basis, Monitoring data loads, Analyzing and fixing any failed data loads.
* Worked with IT Support to design and customize system requirements to user specifications.
* Involved in project implementation (from project preparation, realization, and final deployment).
* Worked with several users, and interacted with them to gather requirements and transformed them into data models.
* Experienced in working with offshore/remote team.
* Designed generic data extractors to extract/cleanse and transform the data to suit the Business Warehouse model.
* Developed queries, workbooks and published them on the web
* Assist in training new hires on Maximo ITSM and Maximo ITAM modules and functionalities
* Coordinated data and applications migration between cross functional groups to minimize migration discrepancies between environments
* Utilized Mercury ticketing system to manage and coordinate application development defects between local and offshore development teams to minimize rework and errors.
* Provided ITAM & ITSM Technical support to about 5000 HP internal MXES Asset & Service Management users
* Supported MXES IT Service Management operations using Maximo Service Management software by troubleshooting and resolving Maximo issues.
* Make modifications to existing Crystal reports and work with customers to resolve any Crystal report related issues
* Created Location Hierarchies in single Maximo instance using Muti-Site functionality.
* Managing changes to Actuate Report designs by utilizing Actuate eRD Pro to edit and customize Actuate reports
* Currently minimally administering BEA WebLogic Maximo server and compiling and deploying Maximo ear files in the application server
* Creating user groups, user accounts, monitoring LDAP synchronizations, server activities, as well as providing help desk level I & II technical support to users in Western USA with offshore technical support operations
* Monitoring APACHE Load Balancer in a clustered environment
* Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities

SkyPot IT Systems Configurators Inc.
Client: Lima Refineries/BP Oil & Gas, Lima, OH – Mar. 2006 – Mar. 2007
Role: MAXIMO Functional Support Analyst - CONTRACTOR
Responsibilities:
* Involved in complete life cycle implementation (from project preparation, business blue printing, realization, final preparation and go-live) of SAP BW in SD, MM and FI modules.
* Utilized Siebel ticketing system to manage issues and resolutions
* Administration of MAXIMO 6.2.1 application, creating users/user groups, and providing access privileges in the system
* Managing changes to Actuate Report designs by utilizing Actuate eRD Pro to edit and customize Actuate reports
* Development of field control, field security, dynamic value lists, crossover domains, table domains, ALN domains, Synonym domains, table domains, etc
* Monitoring and verifying data migration
* Creating new user accounts, user groups, monitoring LDAP synchronizations
* Offer assistance to technical support team with tier 2 and 3 problems, delivering quality and speedy resolution to user issues
* Created Location Hierarchies in Maximo using Multi-Site functionality.
* Customizing Work order, PR, PO, Vendor, Inventory and Other Functional
Modules
* Monitoring and generating purchase queries and purchase requests through
Maximo PR and monitoring and guiding the purchase order process.
* Monitoring and guiding Maintenance Management work flow (work orders)
and preparing reports timely to demonstrate the work progress and status.
* Evaluating existing Maximo usage and recommending improvements
Necessary
* Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
* Loaded Data on a Daily and Monthly basis, Monitoring data loads, Analyzing and fixing any failed data loads.
* Worked with IT Support to design and customize system requirements to user specifications.
* Involved in project implementation (from project preparation, realization, and final deployment).
* Worked with several users, and interacted with them to gather requirements and transformed them into data models.
* Experienced in working with offshore/remote team.
* Designed generic data extractors to extract/cleanse and transform the data to suit the Business Warehouse model.
* Developed queries, workbooks and published them on the web
* Assist in training new hires on Maximo ITSM and Maximo ITAM modules and functionalities.
SkyPot IT Systems Configurators Inc.
Client: Getronics, Houston, TX – Feb. 2004 – Jan. 2006
Role: IT Service Management Support Analyst
Responsibilities:
* Assisted and provided escalated assistance to Customer Support and Sales departments regarding Network and Systems related issues.
* Provided project status and ensure that all project documentation is completed in a timely manner.
* Processed procurement requisitions of IT hardware and software inventories as demand dictates.
* Ensured assets are correctly attributed to end users with Remedy system
* Prepared Asset Management reports using Crystal Reports 10.0 in response to customer queries on number, types and location of assets
* Documented numerous technical processes and solutions on a knowledge- base to ensure rapid support to the client base
* Did troubleshooting on the Citrix Metaframe setup being used to run the packaged application at remote sites.
* Recorded, tracked, documented and escalate calls using remedy ticketing system
* Configured and administered Remote Access for customers using Nortel VPN. This included testing the dynamic passwords, resynchronization of cards with the server and using the unlock tool to unlock PCMCIA smartcard and handheld smartcard reader
* Migrated customers from the conventional VPN connections to the more secure Microsoft Remote Access (MSRA) solution. Installed Activcard Gold software and USB activkey and also generating digital certificates for remote customers
* Utilized NetMeeting utility to resolve remote user problems and performance issues
* Assisted user in new system set up, data transfers migration and backing-up data using Connected TLM
* Provided support for peripheral devices including iPAQ and Blackberry. This incorporated adding/removing customers from Blackberry Enterprise Server, generating encryption keys. Where necessary uninstalling the desktop manager from the registry and control panel; upgrading to desktop software 4.0
* Documented and tracked calls using Remedy ticketing system
* Set up Internet connection in Windows based operating systems (Windows 9x/ME/XP/2000) and MAC OS
* Troubleshot browsing issues both to internal and external web sites. This included configuring proxy settings, disabling firewalls, releasing and renewing of IP address, flushing DNS and also resetting TCP/IP stack. Also uninstalling and reinstalling NIC card, deleting the Winsock keys from the registry and re-installing TCP/IP protocol
* Resolved connection difficulties related to possible Telco/server issues, DUN/RAS errors, wrongly configured dialing properties and invalid modem settings
* Resolved authentication issues. This included verification of username and password, checking for dead connections in RADIUS server and/or testing of the dial up numbers
* Resolved browsing issues. This included doing ping tests on remote computers, forcing DNS numbers in TCP/IP properties, clearing the cache and change of dial up numbers
* Assisted customers with transfer of their files using FTP clients such as WS-FTP LE to their space on the web server that is provided with their account
* Coordinated efforts with EV1s NOC when there are suspected network issues

Client: Internet America, Toledo, OH - Feb. 2000 – Jan. 2004
Role: IT Technical Support Analyst
Responsibilities:
* Installation and configuration of ADSL as a high bandwidth solution on behalf of Southwestern Bell for small business customers.
* Providing advanced troubleshooting for PCs and Laptops for clients
* Performed at above 160 % my expected volume and successfully resolved complex PC problems.
* Supported Win9x, Win NT 4.0,2000, MS Office, DOS and resolved advanced connectivity issues involving Local Area Networks (LAN) and VPN access for clients.
* Resolved connection difficulties related to possible Telco/server issues, DUN/RAS errors, wrongly configured dialing properties and invalid modem settings
* Resolved authentication issues. This included verification of username and password, checking for dead connections in RADIUS server and/or testing of the dial up numbers
* Resolved browsing issues. This included doing ping tests on remote computers, forcing DNS numbers in TCP/IP properties, clearing the cache and change of dial up numbers
* Assisted customers with transfer of their files using FTP clients such as WS-FTP LE to their space on the web server that is provided with their account
* Coordinated efforts with EV1s NOC when there are suspected network issues
* Set up Internet connection in Windows based operating systems (Windows 9x/ME/XP/2000) and MAC OS
* Troubleshot browsing issues both to internal and external web sites. This included configuring proxy settings, disabling firewalls, releasing and renewing of IP address, flushing DNS and also resetting TCP/IP stack. Also uninstalling and reinstalling NIC card, deleting the Winsock keys from the registry and re-installing TCP/IP protocol
* Resolved connection difficulties related to possible Telco/server issues, DUN/RAS errors, wrongly configured dialing properties and invalid modem settings
* Resolved authentication issues. This included verification of username and password, checking for dead connections in RADIUS server and/or testing of the dial up numbers
* Resolved browsing issues. This included doing ping tests on remote computers, forcing DNS numbers in TCP/IP properties, clearing the cache and change of dial up numbers
* Assisted customers with transfer of their files using FTP clients such as WS-FTP LE to their space on the web server that is provided with their account
* Coordinated efforts with EV1s NOC when there are suspected network issues

NOTE: Authorized to work in the USA(Green card Holder)

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