CONTACT INFORMATION:
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SUMMARY
Degreed professional, seeking an account representative position, where my customer service, administrative, and organizational skills will be used to enhance office operations and procedures. Over 8 years of experience, in maintaining customer relations, presenting a positive company image to the public, the ability to quickly master new concepts and procedures, willingness to learn with strong organization skills, and extensive experience with Internet Explorer, Windows Vista, and Microsoft Office.
WORK EXPERIENCE
WELL'S FARGO BANK, Houston,TX 2008-2009
Teller
* Constantly going the extra mile to greet customers, make them feel welcome and also engage customers to learn about their financial needs.
* Paying strong attention to detail, and the ability to follow procedures accurately.
* Responsible for maintaining and balancing a cash drawer.
LOWE'S, Pearland, TX 2008-2008
Customer Service Department Manager
* Enhanced employees' performance by leading, training, and developing assigned employees.
* Oversaw all front-end customer service functions (check outs, customer service desk, store switchboard, general clerical duties, and return desk) while managing assigned employees.
* Ensured managed employees provided quick, friendly customer service by answering customer's questions, providing purchase assistance in selection, demonstration, and purchase of product including special orders and installations.
THE HOME DEPOT, Houston, TX 2000-2008
Special Services Department Supervisor
* Oversaw training, coaching, and development of associates, to ensure customers received excellent customer service, and easy access to the merchandise they needed.
* Contributed valuable input into merchandising decisions to the Store Management Team, Freight Team Associates and Inventory Management Associates.
* Handled cash and credit card receipts averaging $2,000 weekly sales.
* Directed over 500 incoming calls to store departments daily.
EDUCATION
B.B.A. in Management - May 2007
Texas Southern University, Houston, Texas
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