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PROFESSIONAL SUMMARY

Experienced telecommunications professional with key achievements, knowledge and abilities in the area of information technology, applications development and business systems.

QUALIFICATIONS SUMMARY

2001-Present SBC COMMUNICATIONS (Ameritech)Indianapolis, IN
Team Lead Interconnection Services (Industry Markets) Helpdesk
- Team Lead for Indianapolis Industry Markets Local Service Center Interfacing with business customers, SBC management.
- Provide technical support for SBC business customers and lead a team of SBC digital subscriber line (DSL) employees.
- Project-managed expedites, escalations and applications development to ensure internal and external systems work properly.
- Co-ordinate testing of applications for SBC Engineering and Operations departments, handling internal application issues.
- Work to ensure that orders flow through the system without errors and that completion dates are met.
- Provide coaching and feedback to SBC employees to ensure the use of SBC Methods and Procedures (M & P) while writing orders and interacting with customers.

7/2000-/2001 THOMSON ELECTRONICS Indianapolis, IN
Senior Products Support (Sales)
- Provided technical support for consumers on RCA, GE and Proscan products (Remote Controls, DVDs, CD Players, Radios, and Satellite Systems.
- Deeply involved in sales of electronics products to consumers.
- Provided product support for employees as well as consumers.

7/1999-7/2000 CHARLES SCHWAB AND CO Indianapolis, IN
Securities Broker
- Provided technical support for clients who used the web banking, trading and research.
- Worked in business development bringing hundreds of thousands of dollars into firm increasing the company asset base.
- Extensive advertising and marketing of new products to existing clients thus winning the President's Award for outstandng service.
- Provided detail feedback to clients concerning trades and investments.

EDUCATION

Bereton College River State, Nigeria
- Associates, Business Management

Indiana Institute of Technology Indianapolis, Indiana
- Management Information Systems

TechSkills
-A+, N+ OCP (Oracle Certified Professional)

SKILLS

Extensive use of Microsoft Applications (Spreadsheets and Databases) A+, N+, Oracle, Visual Basic, Java, SQL and Windows Networking.

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Brief Description
Teamwork, analysis, attention to detail, relationship building, customer service, time management, motivator, leader, work-driven, practice good ethics, and bilingual (Spanish). 100% independently funded through college.
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Engineering/Project Manager skilled in organizational/project management/business development. Highly skilled in client relations/development. Diverse experience in environmental consulting/nuclear power/regulatory compliance/facilities/systems engineering/infrastructure projects.
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Key Qualifications: Engineer with skills in site management, project management, project sales, business development, oil&gas/marine control application implementation
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