Resume - I have degree in Business Administration with Customer Service, Administration a...

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Resume #44976

CONTACT INFORMATION:
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PERSONAL PROFILE
Educated to degree standard with more than 10 years experience in the Public Sector.
Excellent customer service, administration and IT skills. Able to work under pressure, on own initiative and as part of a team.

SKILLS
Excellent client liaison, communication and organizational skills.
Knowledge of document control procedures.
Ability to deal with several projects/tasks and ensure delivery of high quality results under pressure.
Good customer awareness skills.
Good communication and presentation skills.
Good interpersonal skills.
Ability to work as a part of team.
Complete knowledge of MS Office including Outlook, Word, Excel, PowerPoint and Access.

AWARDS AND ACHIEVEMENTS
Phones4u Store Administrator of the year 2006 Award.
Phones4u Best Compliance Result Award for achieving highest ever score in the Region.Scored 100% on all KPI`s for the month of May-2006.
Phones4u Best All round Store Admin Award for the year 2006.

Employment History
Phones4u Ltd, Region M4 Corridor - United Kingdom
March-2006 to Present Administration Manager

Delivering a concise, effective, reliable and efficient Administration service to different Stores and General Store Managers on "as and when required basis".
Training of New Store Admins and Designated General Store Managers.
Monitoring and policing the admin process, ensuring any discrepancies are managed appropriately.
Ensuring that the Stores are following the pre-defined Audit and Compliance guidelines.
Investigating discrepancies in Stores and advising correct escalation process to fix the issues.

Phones4u, 75 High Street, Maidenhead - United Kingdom
August-2005 to February-2006 Store Administrator

Delivering a concise, effective, reliable and efficient Administration service to the Store and GSM.
Supporting the GSM in ensuring all Store Staff are appropriately trained in order to support the administration processes and reach the appropriate compliance measures.
Ensuring that the Store achieves the monthly pre-defined Compliance Matrix.
Ensuring that all stock counts and box checks are conducted to the required time scales.
Monitoring the End of Day Banking procedures.
Managing the delivery and MPRC returns procedures.
Supporting the GSM with New Starter Paperwork collation and submitting to HR.
Compiling the information on daily/weekly/monthly basis to collate regional reports.
Dealing with Health and Safety issues.
Maintaining Store Standards according to Head Office guidelines.

Sui Northern Gas Pipelines Limited - Pakistan
February 2005 – May 2005 Senior Supervisor in Sales Department
Promoted to Assistant Sales Officer

Carried out all functions related to Gas Sales, in liaison with top management by actively participating in, policy formulation, implementation and periodic monitoring/evaluation.
Designed Forms/Reports for different activities of Sales Department.
Prepared Demand-Supply Projections.
Worked in Microsoft Access (managing Industrial, CNG and Captive Power Data Base).
Worked in Microsoft Excel Compiling Monthly Reports and reproducing for MIS.
Customer service - face to face and on the telephone (providing information for new connections).
Worked closely with clients and colleagues and delivered a high quality service.

December 1998 - January 2005 Supervisor in Sales Department

Customer service - face to face and on the telephone (dealing with complaints).
Received customer complaints of gas leakage and arranged teams to resolve in a efficient and timely fashion.
Prepared feasibility reports for supply of gas to new towns/villages as well as existing towns/villages.
Produced graphic presentations for higher management using Power Point about functioning of Sales Department for training of new inductees.
Prepared flow charts for different activities of Sales Department.
Preparation of letters, memos and faxes for response to existing and prospective customers.

February 1995 - November 1998 Assistant in Sales Department

Carried out commercial & domestic surveys and received commercial & domestic applications for new connections.
Conducted Scrutiny & Verification of demand notices (commercial & domestic) for security deposit purposes.
Prepared CMCs (consumer master cards) for provision of gas to consumers.

Dissertation
Internship Report prepared on Marketing Process in Sui Northern Gas Pipelines Limited.

EDUCATION
Qualification
Awarding Body
Session
Master of Business Administration
Allama Iqbal Open University Islamabad
1997-1999
Bachelor of Science
University of the Punjab Lahore
1991-1993
Intermediate Certificate
University of the Punjab Lahore
1988-1991
Secondary School Certificate
Board of Intermediate & Secondary Education Faisalabad
1986-1988

Certificate in C++ (OOP)
Passed from University of Engineering & Technology Lahore.
Diploma in Windows Applications
Passed in May-1998 from BloomsBerg College of Computer Sciences, Islamabad.
Diploma in Computer Studies
Passed in 1995 from National College of Computer Sciences Faisalabad.
Certificate in English Language
Passed in 1995 from College of English Language, Faisalabad.

REFERENCES
Available on request

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