Resume - HAVING 23+ YEARS OF SERVICE ,INCLUDES 20YEARS IN INDIAN AIR FORCE AND PRESENTLY ...

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CURRICULAM VITAE

Objective: Participation in growth of organization with the fullest potential and gradual ascent in organization hierarchy.

Experience: 23 years ( includes 20 years of colourful service in Indian Air Force)

A. Organisation: Primus Telecommunication Ltd., a class 'A' leading ISP.

Designation: Head, Customer Support.

Period: From 29th January 2001 to till date.

Role: a.) Heading Customer Support Department, Northern Region having
400+ Esteemed Corporate Customers, Educational Institutional, Hotels e.g.HondaSeil, LG, Samsang, Polaris,Jaquar,Spectramind,IMT,Ansals,
Maharishi, Hyatt, Oberai, Imperial,Park Royal etc.
b.) Reporting to National Provisioning Manager (Technology), General
Manager (operation)
c.) Leading team of 4 Area Support Managers,17 Field Engineers, 6 Network Engineer,23 Tech/ Assts and 3 Customer Care Executives.
Duties & Responsibilities

1.) Commissioning and Installation of Radio link a.) Conducting Site Survey to confirm the feasibility for radio connectivity by use of different parameters e.g. LOS, frequency spectrum, geographical constraints etc.
b.) Providing Microwave Radio link connectivity with PTP Radios e.g. Datametro, P-Com 64/128,UC Wireless LR 2020/2050.Westeren Multiplexer Tsunami, Air link.,, AIM-34 and PMP radios e.g. Tsunami and Pointred.

c.) connectivity through Copper cable with DSL Modems e.g. ASCOM Colt 2,ASCOM ASM 31,TAINET,ASCOM Colt Soho, Paradyne etc.

d) Configuring and providing Network support for WAN/LAN Connectivity at customer end.

2.) Fault Finding
Establishing and planning Priorities for prompt and trouble free detection and repair with least possible down time so as to cause minimum financial loss to company.

3.) Maintenance i.) Schedule maintenance of customer's connectivity ii.) Scheduled and emergency maintenance of mast/tower iii.) Maintenance of 10 POPs located at different locations in Delhi, Gurgaon, NOIDA, Ghaziabad, Faridabad and Ludhiaana.

4.) Customer Care: - Managing round 'o' clock helpdesk to provide a.) On the spot information required by customers b.) Educating basics of internet to customer c.) 1st line remote service to detect and resolve problem faced by customer using application based software d.) Resolving WAN/ LAN related problem e.) Maintained & updating customers records f.) Building & developing customers long term relationship g.) Developing strategy to retrieve the lost/suspended/terminated customers.

5.) CRM

a) Understanding the need for customer.
b) Updating latest technology in the market relevant to business, exploring the development and growth.
c) Conducting routine meeting with the customer, understanding his point of view pertaining to delivery of services to him d) Comparative study and analytical approach to overcome the weaknesses and threat in the market.
e) Optimum utilization of available resources to provide the best and most suitable service to customer.
f) Ascertain the customer we being the best and the leader in the market

6.) Co-ordination with ii) Sales and marketing Deptt to understand need and satisfaction level of customers as to boost the further sale and motivate sales staff iii) Inside agencies iv) Outside agencies for provisioning of erection of mast and tower,. Fulfill day to day requirement to meet emergency and urgent need from outsourcing v) Government agencies.

7.) Inventory Management
Formulating policy to reduce opportunity cost. Independently handling the inventory of all material and equipment. Forecasting need of all material based on sales projection. Understanding deficiency and surplus and raising demand. Optimum utilization of equipment by periodic serviceability check. Handling the emergency and urgent need. Providing inventory support to outside Delhi region e.g. Chennai, Bangalore, Mumbai and Hyderabad.

8.) Recruitment, Training and Development
Manpower planning, conducting interview. Designing and implementing training and development program for different cadre of engineers and technical assistants according to potential.

Salary: 4.0 Lac PA

B. Organization: Indian Air Force

Designation/rank: Warrant Officer

Period: 20 years from 31st Dec. 1980 to 31st Dec. 2000

Role: Reporting to Senior Technical Officer and Commanding
Officer for Technical and Technical administration matters

Duty and Responsibility:

Technical Supervising:

* Installation, Commissioning and calibration of Transportable Thomson CSF and RSP ¡Ô 10 Russian mobile Radar.
* Planning and organizing scheduled and non-scheduled maintenance.
* Repair and Operation of Radar System.
* Modification.

Technical Administration:

Liasioning with different internal and external agencies, reporting and feedback, documentation, filing the scheduled returns, providing appropriate working condition and on and off job training etc.

Inventory Management:

Demand and issue, Store Management, Receipt and dispatch etc.

General Administration:
Record Keeping, Command and control of manpower, Co-ordination of different section, Compliance with rules and regulation in accordance with policies and procedures, Attendance and absenteeism, General discipline and grievances handling, Staff Management, Moral and Motivation of Subordinate, Welfare of staff, Personal and career counseling, Planning and Organizing variety of tasks, Safety, Security and maintenance of assets, Documentation and privacy, Investigation and inspection, Utilization of allotted fund.

Qualification:

Technical:
„X Diploma in Electronics and Radio Communication Engineering
„X Specialization course on Transportable GCA SRE TA 10 K, Thomson CSF Radar of 12 week duration in year 1985
„X Specialization course on Transportable CGA PAR TRS 2310 Thomson CSF Radar of 12 week duration during year 1987
„X Course on Modern Radar Technique of 12 week duration in year 1989
„X Course on Digital Electronics in 1987
„X Computer Application of duration in 12 weeks from
ICI Delhi.

Professional:

„X Master's Degree in Personnel Management and Industrial Relations from Jiwaji university, Gwailor, During year 1990 ¡Ô 92
„X LL.B from MDS university, Ajmer during year 1996
„X Company Secretaryship (Inter) in June 1998.
„X Capsule course in Financial Management of a duration of 12 weeks from NITMA Delhi.

Academic:
„X BA from Punjab university
„X MA (sociology) from Jiwaji University

Project Done:
Dissatisfaction of workers: Causes and Remedies in AVN Tubes Ltd, Malanpur, Bhind (MP)
In plant training in JB Mangaram Foods Ltd.

Personal Details:

Date of Birth: 29th Sep. 1964

Games and Hobbies: Cricket, Hockey, Philosophy, Poetry writing etc.

Achievements: Received Air Officer Commanding
Commendation

Strengths: Strong willpower, Task completion aptitude,
Self discipline high patience etc.

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