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EXECUTIVE SUMMARY
Self directed, organized, and results-oriented senior executive with proven analytical and problem solving ability. Over twenty-four years military experience; nine plus years experience as a senior MIS/IT executive (fixed and tactical/mobile communications-computer systems) as well as management of large staff to provide desired customer services. Business Continuity experience for military, federal and state government as well as the private sector in financial, public utilities and manufacturing environments. A positive motivator that encourages team development and cohesion. Establishes vision, set goals and objectives that are incorporated in annual fiscal year financial and training plans. Stresses proactive customer service support to provide efficient quality operations. Establishes metrics to measure and quantify desired results. Completed numerous quality management and leadership courses as well as technical courses related to information systems.

TECHNICAL EXPERTISE
Operating Systems Windows

Tools MS Office (Word, Excel, PowerPoint, Outlook), Visio, MS Project, Strohl's LDRPS, Sungard Paragon System, Alertfind Notification Software

Other Vendor/Contractor Development and Management, Audit and Compliance, Information Security and Awareness Training; Certified Business Continuity Professional (CBCP); Certified Emergency Response Team (CERT) Member; Physical Security Inspector.

PROFESSIONAL EXPERIENCE
AMEREN - St. Louis, MO 08/2005 - Present
Enterprise Business Continuity Consultant
Served as the enterprise Business Continuity Consultant for a large electric and natural gas utility operating in Missouri and Illinois. Task was to re-energize their Business Continuity Program. Initial contract was for 6 months however was extended for 2.5 years. Overall objective was to implement a pragmatic, schedule driven Business Continuity Program.
* Established a sound methodology for completing the Business Impact Analysis (BIA)
* Developed standard processes (repeatable, measurable, and consistent)
* Focused on critical factors (business processes, personnel, and required applications)
* Identified potential recovery strategies
* Developed integrated plans for work area recovery, work stoppage and pandemics
* Conducted gap analysis of numerous business areas and worked through those business lines for their resolution.
* Established a Work Area Recovery (WAR) catalog which indexed/earmarked available facilities, their floor space and network bandwidth. Supplemented this with a matrix to identify what recovery strategies were employed by each business line, and their deployment timeline.
* Established key readiness indicators as well as testing and evaluation for each business line as well as Employee Readiness Survey for each individual.
* Developed a "Hot Site" for the four most critical operations within the company.
* Completed 93 Business Impact Analyses (BIA's), produced 34 Business Continuity (BC) Plans and established 18 Business Continuity (BC) business SharePoint sites.
* Developed an enterprise incident command team (ICT)
* Hot washed recent company disasters and used as "lessons learned" to develop a comprehensive ICT (Praxair Chemical Explosion, Breach of Taum Sauk Dam, Storm of the Century, Data Center Outage)
* Established a core team of senior representatives that would provide corporate direction (security, building services/facilities, IT Operations, Network Operations Center (NOC), Energy Delivery)
* Modeled team after the National Incident Management (NIMS) Incident Command Structure (ICS)
* Determined types of incidents/situations that would mobilize/deploy team.
* Flow charted team actions, developed processes, teams, checklists and crisis communications plan.
* Developed low cost /no cost Emergency Operations Center (EOC) utilizing available resources.
* Conducted plan walk through and table top exercises.
* Established SharePoint sites for Incident Command Team and Business Continuity Program
* Centralized all aspects of pandemics planning under Business Continuity
* Addressed internal plan as well as external customer service plan
* Educated employees through use of briefings and hand outs
Environment: Project Management, Business Continuity, Security, Crisis Command Management
WORK AND ASSOCIATES - St. Peters, MO 10/2004 - 08/2005
Investigations. Legal Support, and Business Continuity
Small business - full service legal support firm that provides a myriad of services for attorneys to include Business Continuity efforts, Service of Process, Investigations (assets, workman's compensation claims, custody, missing persons, as well as Adult Order of Protection/Ex Parte, collections, and Landlord-Tenant Agreements.
* Provide services within 17 counties located in Eastern Missouri and Western Illinois.
* Also assisted the State Emergency Management Agency (SEMA) to plan, develop, and coordinate compliance requirements of Federal Preparedness Circular (FPC) 65 - Continuity of Operations (COOP) - Continuity of Government (COG) for all State of Missouri Executive Departments under a Home Land Security Grant.
* Developed baseline product and schedule timeline to meet required objectives
* Interfaced individually with Agency BCP coordinator's to brief program objectives and task them to identify critical/essential information required per the directive.
* Met with large groups within each agency to brief the program and cull out the essentials.
* Developed written operating instructions for each agency as a reference for Business Continuity Operations.
Environment: Project Management, Business Continuity Best Practices, Web
ANHEUSER BUSCH - St Louis, MO 10/2003 - 10/2004
Quality Assurance (QA) Analyst
Provide service and support for AB's 2004 Desktop refresh consisting of 10,000 personal computers. Assist in the development of an information technology release management mechanism, which gathers all business requirements, repackage the associated software, and test usability. Future goal is to push all applications via SMS.
* Direct liaison between software packagers, testers, and product Subject Matter Experts (SMEs).
* Train and assist SMEs and program champions in the development of associated documentation.
* Provide guidance to SMEs on their respective deliverables.
* Facilitate weekly ITRM status meetings between the program champions and business units to resolve issues and improve processes.
* Coordinates and monitors customer acceptance testing process.
* Establishes and reports metrics to report progress of effort.
Environment: Desktop Services; SMS, Mainframe; Client-Server; Web
MASTERCARD INTERNATIONAL - St Louis, MO 06/2002 - 10/2003
Business Analyst - Global Business Continuity Management
Served as Senior Technical Disaster Recovery Analyst for MasterCard Global Technology Operations in O'Fallon, Missouri. Interfaced technical teams, business units, and management to improve the business continuity program. Improved and facilitated the technical and business recovery planning approaches.
* Re-designed the Business Impact Analysis (BIA) program to steam line process and further clarify system requirements and their dependencies.
* Facilitated weekly cross-functional meetings to discuss tier level 1, 2, and 3 system applications.
* Gathered information to establish Recovery Time Objectives and Recovery Point Objectives as well as assist in the development of a semi annual Technical Recovery Manual (TRM).
* Initiated a process improvement savings of $60,000 annually by converting hard copy technical manuals to CD-ROM.
* Assisted in identifying the need to relocate secondary data center to a new location due to existing limiting factors and provided guidance on various access controls and procedures once location was operational.
* Prepared recommendations regarding the selection and use of external vendors for DR products and services.
* Created and facilitated desktop exercises and training for specific business units.
* Developed scenarios and supported operational planning, logistics, and scheduling for off-site DR. testing. Insured that test activities did not impact operational capabilities.
* Assisted in organizing and refining procedures for the Recovery Management Team (RMT).
* Chaired focus group on Business Discontinuance in high threat areas/regions and identified ways to restrict or kill service based upon threats.
Environment: Desktop Services; SMS, Mainframe; Client-Server; Web
LAUREL HILL DEVELOPMENT - St Louis, MO 07/2001 - 06/2002
Chief Information Technology Officer
Functioned as Information Technology Manager for a small business, which supported nine separate businesses within the funeral and cemetery marketplace. Provided managerial, technical and administrative guidance regarding purchase and implementation of associated computer and data equipment. Trained personnel on the use of equipment.
* Spearheaded effort to develop web presence for business entities.
* Converted dBase 5 program to Access 200 to enhance business operations as well as improve efficiencies and effectiveness.
* Implemented system security procedures as well as developed Security Awareness Training and Evaluation (SATE) for employees that focused on end user responsibilities, duties and actions.
* Developed an Emergency Power Outage Action plan and assisted owners in procuring the necessary services and equipment which insured data integrity and availability.
Environment: Local Area Network; Work Stations; DB5 and Access
EMERSON - St Louis, MO 04/1999 - 07/2001
Manager, Corporate Information Systems
Reorganized, motivated and led a staff of 15 personnel to improve and expand corporate operational capabilities and offerings for 900 personnel on campus. Maintained P&L of $8 million. Provided full serviced IS department consisting of corporate applications; global systems; and operations support. Established realistic Service Level Agreements (SLAs) and reported status on a quarterly basis.
* Spearheaded organizational review of all divisions in preparation for Year 2000 anticipated problems.
* Upgraded topography from token ring to fast Ethernet.
* Centralized all hardware and software purchases under corporate to standardize machine types and leverage organizational buying power.
* Established a preferred vendors program for equipment and contract personnel to provide best of breed products. Established metrics to track their efforts and met quarterly with them to discuss their performance and ways to improve their service/support.
* Developed and tested first Corporate Business Continuity Plan. Product was adopted as an Emerson Best Practice and used as the model for all other divisions to emulate.
* Established ongoing internal audit and self-inspection program that focused on improving organizational efficiencies, security, and accountability of assets.
* Successful Y2K remediation of 60 divisions globally.
Environment: Token Ring; Fast Ethernet Local/Wide Area Network; Compaq Servers; Dell Desktops and Laptops; Blackberries
239TH COMBAT COMMUNICATIONS SQUADRON - St Louis, MO 03/1996 - 04/1999
Commander - Lt Colonel USAF
Commanded a highly mobile, rapid deployment global communications squadron consisting of 160 personnel in support of military operations in Honduras, Europe, Korea, and South West Asia. Maintained $47 million in communications and vehicular assets and managed an operational budget of $5 million.
* Provided a myriad of communications services that included secure and unsecure international and local voice and data communications; wide and local area networks (W/LAN) as well as portable electrical power generation in support of military operations globally.
* Developed and used standard operating procedures (SOP) for operations continuity and disruptions of services.
* Insured that local and global command, control, communications, and intelligence systems were 100% operational for command structure and field units and that contingency plans were in place in event of failure.
* Insured that operations capabilities were available 24 x 7 x 365.
Environment: Tactical, mobile data, image, and telephonic communications systems as well as long and short haul transmissions systems.
131ST COMMUNICATIONS FLIGHT - St Louis, MO 01/1989 - 03/1996
Commander - Major USAF
Served as Chief Information Officer (CIO) for the 131st Fighter Wing and primary point of contact for all matters regarding information and communications systems. Commanded a flight of 57 personnel who provided full service IS/IT support to 2000 personnel. Coordinated the purchase of all hardware and software with vendors.
* Introduced distance-learning program utilizing satellite downlink and CCTV network to save associated costs in time and money for training personnel.
* Insured that operations capabilities were available 24 x 7 x 365.
* Established a wide area network (WAN) that connected four geographically separated locations which allowed for the rapid communication and dissemination of information.
* Installed and maintained Closed Circuit Television (CCTV) Systems as well as head end unit within Visual Information Systems Center (VISC)
* Provided communications augmentation to White House Communication Agency numerous times when visiting government dignitaries arrived in St. Louis.
Environment: Local/Wide Area Network; Desktop and Laptop PCs; Telephone Switch; Combat Camera and Documentation
131ST FIGHTER WING - St Louis, MO 02/1982 - 01/1989
Executive Officer - Captain USAF (11/86 - 1/89)
Served as the Executive agent for the Wing Commander. Provided general project and program management. Served as Commander's representative to Disaster Preparedness and Response organization, Security Forces, Tactical Hospital, Base Education and Training, and Exercise Evaluation Team and provided insight into their operations.
* Assessed capabilities and shortfalls and then assisted in improving them through the use of exercise evaluation team. (EET).
Environment: General data, image, and telephonic communications

Wing Disaster Prep/Nuc, Bio, & Chem Defense (2/82 - 11/86)
Managed a staff of twelve disaster preparedness specialists who interfaced with local, county, state, and federal agencies for peace and wartime contingency operations.
* Trained Nuclear, Biological, and Chemical (NBC) Defense and Decontamination Officer for natural and man-made disasters specifically: the identification, monitoring, treatment, and subsequent decontamination of NBC materials, hydrazine, and HAZ-MAT incidents.
* Provided efficient, effective organization and interface with city, county, state, and federal emergency management agencies to integrate military in support of required operations.
* Established a Survival Recovery Center for command leadership to coordinate emergency actions.
* Established an On Scene Disaster Control Group to initiate command and control during or at disaster locations.
* Coordinated and trained with local, state, and federal emergency management organizations to be initial responders to disasters.

EDUCATION
Masters of Business Administration (MBA)
Lindenwood University, St. Charles, MO (2001)

B.S., Business Management
Tarkio College - St. Louis Extension, St. Louis, MO (1986)

ADDITIONAL TRAINING
US Air Force Communications-Computer Systems Officer's Basic and Advanced Course
Keesler AFB, MS
Project Management - DataLink - St. Louis, MO
Managing a Customer Support Help Desk - TechLink - Kansas City, MO
Microsoft Office Suite of Products (Word, Excel, Access, PowerPoint, FrontPage, Visio, Project and Outlook)
Public Switched Telephone Networks (PSTN) Systems, Services, and Support
Local Area Network/Wide Area Network Topologies, Systems, and transmission Mediums
St Charles County Law Enforcement Academy - St Charles, MO
US Army Military Police Officers Basic and Advanced Course - Ft McClellan, AL
Communications Security (COMSEC) Ft Devens, MA
Information Security (INFOSEC) Ft Hood, TX
Information Security and Awareness Training (ISATE) - Lackland AFB, TX
US Army Physical Security Inspector's Course - Ft McClellan, AL
TEMPEST Officer's Education Seminar - Kelley AFB, TX
Visual Information Management Course - Andrews AFB, MD
US Air Force Disaster Preparedness Officers Basic and Advanced Course - Lowry AFB, CO
US Air Force Communications Officer Basic and Advanced Course – Maxwell AFB, AL
Citizens Emergency Response Team (CERT) Member
Certified CERT Team Trainer
Certified Business Continuity Professional (CBCP)

Skills Summary – William Eric Work

- Fifteen years experience in Business Continuity Planning and Operations - Military, financial institutions, manufacturing, and Utilities

- Certified Business Continuity Planner (CBCP)

- Focused, pragmatic, schedule driven approach to developing/executing Business Continuity Program to include: Risk Analysis, Business Impact Analysis (BIA), Recovery Strategies, Plan Development as well as Evaluation and Testing.

- Produces comprehensive Business Continuity plans that are fully integrated into and provide linage between the Incident Command Team and the various business lines.

-- Strong understanding, practical application and use of National Incident Management Systems (NIMS) and Incident Command System (ICS)

- Knowledgeable in Pandemics Planning

- Proficient in the use of Microsoft Word, Excel, and Power Point as well as Visio and SharePoint. Working knowledge in the use of Microsoft Project.

- Working knowledge of leading BC/DR software applications (Strohl's LDRPS/SunGard's Paragon).

- Actual hands on experience in Disasters - Commander, Military Support Operations for Great Mississippi flood of 1993 in Saint Louis, Missouri.; post-mortem on Saint Louis Fire @ Praxair; Discussions regarding breach of Taum Sauk Dam in Iron County, Missouri

- Certified/qualified Citizen's Emergency Response Team member (CERT);

- Strong, mature sustained leadership coupled with highly evolved planning, organizational and project management skills – Commander, 239th Combat Communications Squadron - Lieutenant Colonel – USAF

- Managed and led organizations, projects and programs consisting of 5 to 160 personnel.

- Effective people facilitation skills for multilayered organizations; able to convey program objectives within all organizational levels – Command, Incident Control, Military Operations

- POST Certified Law Enforcement Officer; - Thirteen years Law Enforcement experience - Military Police/Deputy Sheriff

- Qualified Physical Security Inspector – US Army

- Experienced and seasoned in Intelligence Gathering, Targets of Opportunity, Threat and Risk assessments, Information Security as well as Corporate Security – Battalion Intelligence Officer/Combat Military Police Officer

- Top Secret Special Compartmentalized Information (TS/SCI) Security Clearance previously held; issued by Air Force Office of Special Investigations (AFOSI) – December 1991

- Pursuing Certified Protection Professional (CPP) through ASIS International

- Masters Business Administration – Lindenwood University, St. Charles, MO - 2001

- International Operational Business Experience – Military (Japan, Korea, Germany, Honduras)

- Current US Passport on hand

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I am presently working as Manager (Mechanical) with Engineers India Limited an ISO 9001 CONSULTANCY ENTERPRISE of Govenment of India & supervising on behalf of owner all piping and equipments installations in PTA - project of Indian Oil Corporation at Panipat Haryana India.
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Experienced Senior Business Continuity and Crisis Management Executive looking for National and International Opportunities
1992 NTT research, Tokyo, Japan (trainee), 1993 - 1997 PhD exp. Physics, 1997 - 2000 reservoir engineer (RE), oil major's research lab, 2000 - 2002 RE Russian offshore oil development, 2002 - 2005 RE, Al Furat Petr. Co, Syria, later section head and subs. asset man.
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Project Controller with extensive experience of implementation and operation of project management systems. Detailed knowledge of C/SCSC & EVM systems. Experience in Petro-Chem, Oil & Gas downstream distribution, Rail, Defence and Civil Engineering sectors. Extensive procurement experience.
A senior manager with over 25 years experience in engineering management including sales and project engineering in the Middle East, North Africa & UK within the oil, gas, construction, power, petrochemical sectors with blue chip companies including Saudi Aramco, Shell UK and British Gas.
Responsible for business development of company & for recruitment of professionals like Project Managers, Engineers, &Technicians for Engineering, & Construction industry in India, Middle East, ,etc.To develop and manage our own portfolio of clients and source the most suitable candidates .
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Key specializations: GE Turbine control systems- MKIV, MKV, MKVI, GE excitation systems- busfed, potentialand compound source, SVR, rotating DC, brushless, EX2000, EX2100, Load commutated inverters (static start), electrical and generator protection. DLN 1.0, 2.0+, 2.6 systems, versamax PLC, genius
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Extensive experience in gas operations,vast knowledge of its systems and procedures.Considerable experience planning, putting together, maintaining and managing new facilities.Superior managerial, organizational and inter-personal skills that produce results.
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