CONTACT INFORMATION:
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EXPERIENCE
Shop Foreman ~ Tyler Truck Center, Tyler, TX, September 2008-present
* Supervise service technicians and dispense repair orders
* Process nightly paper work
* Work with customers to ensure customer satisfaction
* Assist technicians with diagnosing and correcting problems
* Act as backup Service Manager as needed
Assistant Service Manager ~ Rush Truck Center, Nashville, TN, October 2007-July 2008
* Supervised service personnel and dispensed work orders to 40 technicians
* Managed warranty department and processed warranty claims
* Traveled to other Rush dealerships to provide computer training and assistance
* Contacted OEM representatives and vendors to ensure proper handling of claims
Service Manager ~ Rush Truck Center, Tyler, TX, February 2007-September 2007
* Responsible for all aspects of service department and overall monthly performance goals
* Provided and maintained excellent customer service relations
* Managed warranty department and processed warranty claims for Eaton, Caterpillar, Cummins, Peterbilt, and Paccar
* Supervised service center personnel and provided training as needed
Assistant Service Manager ~ Rush Truck Center, San Antonio, TX, May 2006-January 2007
* Supervised up to 32 technicians, service writers, warranty personnel, and night shop foreman
* Responsible for daily work procedures
* Developed and maintained excellent relationship with customers as well as other departments within the dealership
Night Shop Foreman ~ Rush Truck Center, San Antonio, TX, January 2006-May 2006
* Supervised up to 12 technicians and service writers
* Responsible for all aspects of shop procedures including repair order process and collecting payments from customers
Shop Foreman ~ Womack Diesel Service, Seguin, TX, November 1994-January 2006
* Managed the maintenance and repair program for a commercial fleet consisting of more than 100 vehicles
* Supervised up to 5 diesel technicians and dispensed daily work assignments
* Provided technical training for shop personnel
* Interview prospective employees
Diesel Technician ~ Womack Diesel Service, Seguin, TX, June 1990-November 1994
* Performed maintenance and full line repairs, including hydraulic and electrical, on light and heavy vehicles, equipment, and generators
* Performed computer diagnostics using Nexiq Tech-Prolink, Snap on MT2500, and Windows based Insite computer diagnostics systems
* Completed more than 2000 engine rebuilds with a 100% success rate
* Used arc, mig, aluminum stick, and oxygen acetylene welders to fabricate custom vehicle components and repairs
SPECIAL PROJECTS
* Assisted Cummins engineers in diagnosing design defects, and redesigning camshafts for B-series Cummins engines
* Developed exhaust systems for light truck applications in cooperation with Flowmaster Exhaust Systems
* Developed harmonic dampeners for Cummins B-series engine applications in collaboration with TCI Transmissions, Inc.
* Featured in January, 2000, issue of 4Wheeler magazine for custom 4-wheel drive fabrication
PROFESSIONAL CERTIFICATIONS
* ASE Certified
* Basic Electronic Theory and Troubleshooting, Cummins
* Engine Electrics, Cummins
* ISC Engine/CAPS, Cummins
* Insite Software Diagnostics, Cummins
* Engine Distributor and Inline Fuel Systems Service and Troubleshooting, Cummins
* Inline Fuel Pump Spill Port Timing, Cummins
* Peterbilt Warranty Certification
* Paccar Warranty Certification
* Rush Enterprises Manager Training courses
References available upon request
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