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HIGHLIGHTS OF QUALIFICATIONS
* Goal oriented and strong work commitment individually and in workgroups
* Solid transferable, time management, problem solving, written and verbal skills
* Experience with excessive technical tools and hardware
* Resourceful, Innovative, and quick learner
* Explore opportunities to increase efficiency and effectiveness
* Seek learning opportunities enthusiastically
* Enjoyed network designed and database administrated
EDUCATION
TESOL certificates – Teaching English International May 2001 – July 2001
B.Sc. Degree Computer Information System November 1997 – November 2000 DeVry Institute of Technology, Calgary, Alberta (Satellite campus of Phoenix, Arizona)
Completed two years - Biochemistry major September 1994 - April 1996
University of Lethbridge
Technical Courses: System Analysis I and II, Client Server, Application Development, Database Management, Networking I and II (NT server, Window 2000 Professional), High Level and 4th Generation Languages Programming
Languages: Java, JavaScript, MS Visual Basic 6.0, Borland C and C++, PowerBuilder 5.0, Cobol, HTML, Oracle 8.0, SQL Programming.
Tools: MS Office 2000, Project, Borland 5.2, Turbo C, Rational Rose 4.0, MS FrontPage 2000, ERW3.52, Visio 2000, Flash 4.0, Lotus Domino Designer, Crystal Report, Lotus Notes 5.0, TNG remote connect
General Courses: Financial Accounting, Professional Writing, Management, Economics, Public Speaking, Psychology, Statistics, Business Mathematics and Law
Operating Systems: Window 2003 server, Window XP, Window 2000 Professional and server, Windows 95 and 98, Window NT, Unix, Linux, Novell Netware 5.0, DOS
Humanities: Science and Technology, History, Literature, Humanity
EMPLOYMENT HISTORY
Royal Caribbean International Miami, Florida September 2002 – December 2003
System Manager Assistant, Full- time
* Reported directly to the System Manager and maintenances servers backup
* Provided Help desk technical support to employees on the cruise ship
* Repaired and upgraded all PC workstations and IBM cash register
* Documented and implemented hardware and software upgrade
* Prepared reports and resolved network issues
Royal Caribbean International Miami, Florida July 2001 – September 2002
Head ITV Technician, Full-time
* Administrated nine server connect to more than 100 workstations
* Diagnosed and trouble shooting ITV cabin issues
* Managed backup and maintenances the ITV system
* Provided technical support and training to employees
* Resolved and supported RF connection to ONCommand box in guest cabin
Digitel Telecom Analogies Inc. Calgary, Alberta July 2000 – January 2001
Consultant, Part-time
* Designed and managed company website
* Customized PC according to customer's need
* Developed and promoted the company through advertise
Spartan control Ltd. Calgary, Alberta June 2000 – September 2000
Practicum, Part-time
* Supported employees in design and maintaining website
* Provided technical support to employees
* Documented project activities
PERSONAL ACHIEVEMENTS AND STRENGTHS
* Good interpersonal skills with emphasis on oral and written skills
* Ability to adapt in a multi-tasked environment with varied work assignments
* Seek learning opportunities enthusiastically
* Completed Crowd Management Appropriated training
* Awareness of life-saving appliance and control plans, Knowledge of muster List and emergency instructions, The ability to control guest in corridors, Staircases and Passageways, Knowledge of Mustering procedures
* Completed safety course for personal nominated to assist passengers in emergency situation
* Knowledge of basic first aid, survival craft basics, basic fire fighting and human relationships
References available upon request.
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