Resume - Telecom field technicians Customer end

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Resume #60742

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SUMMARY OF QUALIFICATIONS

More than Twenty one years of productive experience with one of Asia's finest telecommunications company. With extensive background on data communications, installation and maintenance of Private and Public Networks, fiber and copper testing.

WORK EXPERIENCE

September 1,2006 to Present - EASTERN TELECOM

Manager – Private Networks

Defines and formulates installation processes from sales leads up to service acceptance.
Defines and formulates fault ticketing process.
Implements Customer Technical visits
Ensures timely and cost effective delivery of services to corporate customers. Services such as IPLC, IDS, Frame Relay, DLL, ATM, SDSL, ADSL, VDSL and Gigabit.
Formulates escalation procedures.
Defining and creation of SLA's (service level agreements)
Defining training needs of Engineers
Formulates strategic technical approach on how to improve response time to customer complaints. This includes improvement on local loop testing and customer direct coordination.
Prepares yearly budget for operating expenses, installation costs, CPE costs and manpower complement.
Evaluation and recommendation of CPE.
Defining solutions to customer network integration.

JANUARY 16, 1999 July 31,2006 – EASTERN TELECOMMUNICATIONS, PHILIPPINES, INC.

Head – Service Provisioning and Maintenance – CUSTOMER RELATIONS DEPARTMENT

Responsible for the supervision of all field installation and maintenance of IPLC's ( International Private Leased Circuits ), Frame Relay, Voice Grade Circuits and Internet Data (ADSL, SDSL, Gigabit and Internet Direct Service) that will ensure efficient and reliable operation of all Eastern Telecoms customers. Prepares weekly, monthly, quarterly and annual performance report of my unit. Responsible for staff development through trainings and job postings.

1995-1999

INSTALLATION & COMMISSIONING ENGINEER – SERVICES PLANNING AND DELIVERY DEPARTMENT
Directly responsible in the quality, timely and efficient installation, isolation and restoration of Eastern Telecom data and internet service at the customer premises and Technical Operating Centers and other activities related to field work.
Conducts regular preventive maintenance on priority data and internet accounts.

Datacom Engineer

Telecommunications Engineer / Private Networks
1994-1995

Duties and Responsibilities
Install telecommunications equipment at Central Office, Technical Operation Center (TOC) and at customer premises during circuit activation of new circuits based on Service Orders and project specification.
Install, maintain and configure transmission and data communications equipment such as multiplexers, modems for International Private Lease Circuit (IPLC), Internet Direct Service (IDS), Domestic Lease Line, Frame Relay, Integrated Switch Digital Network (ISDN) and Interconnection facilities.
Perform actual BER (Bit Error Rate) test upon installing a newly activated circuit and evaluate test results if this comply with CCITT-ITU International Standards.
Coordinate with Local and International Telecommunications Carrier for circuit faults, circuit activation, and End-to-End BER test.

Provide Technical Support on customer complaints through phone coordination and/or dispatch.

Repair, replace and/or reconfigure faulty or defective telecommunications, transmission equipment, wires and/or associated hardware.

Analyze the nature and cause of circuit trouble and provide fault report, recommend and implement appropriate actions.

Provide assistance to Transmission, Switching, Outside Plant engineers and technician in network faults, line/link test and during circuit activation.

Evaluate and test needed transmission and data communications equipment if this can be interfaced with existing network facilities and for future applications and upgrades.

Compile up to date status of all service request (existing or pending) and monitor progress of installation of the systems.

Calibrate and maintain test equipment such as Interceptor 147, TTC Fireberd 6000A, HP BER tester.

Provide regular preventive maintenance on customer circuits and implement needed improvements.

Fabricate data cable for different interfaces (V.35, RS232, etc) for DTE (Data Terminal Equipment) and DCE (Data Communications Equipment)

Electronic Technician 1985-1994
Duties and Responsibilities

Troubleshoot microprocessor boards, I/O boards, printer boards, power supply boards down to component level. Assisted other technicians to achieve optimum. Repaired performance in meeting company's need for finished good inventory. Also used sophisticated in circuit computerized calculator to run diagnostics on data and address bus line.

Repair of all kinds Telecommunication Terminals Board level such as telex machine,telephone set, fax machines, Personal Computers.
Repairs of Data communication equipments such as modems, multiplexers and Test Equipments.
Repairs of Different kind of power supplies.

EDUCATIONAL BACKGROUND

1985 -1994 Bachelor Science in Electronics and Communications Engineering
Rizal Technological University
Mandaluyong City

1980 - 1982 General Radio Communications Operator
International Electronics and Technical Institute
Guadalupe, Makati City

1976-1980 Secondary Education
Saint James Academy
Ibaan,Batangas

1970-1976 Primary Education
San Agustin Elementary School
San Agustin Ibaan Batangas

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