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PROFILE: Talented Information Technology Professional with multiple certifications (CCNA, CCDA, MCSE Windows 2000 & NT4.0, A+ and Network +) 6 years of progressively responsible IT experience. Expertise includes: multi-platform environments, 12.5 years experience in the petroleum oil industry working with pipeline terminal operations, above and below ground storage facilities and workstation optimization, computer design and setup, and technical infrastructure. Reputation for dedicated teamwork can do attitude, quality emphasis, high-energy work ethic and commitment to customer service.
EXPERIENCE:
Electronic Data Systems (EDS) Project Manager 2002- Present
100% travel position. Provided technical leadership in the planning, investigation, design, and implementation of physical and logical communication solutions having network-wide impact. Influenced EDS team members, the end customer, and vendors to define, analyze, and provide solutions for the customer's voice, data, and image communications requirements. Prepared complex work prints and schematics to define and illustrate entire network structures and solutions. Identifies and recommends new design tools for use in communications projects. Evaluated projected corporate network usage and provides and implements media solutions. Participated in and influences studies by providing costing models, reports, and technical solutions for network-wide projects. Identified product modifications and influences vendors to incorporate these changes into their products. Planned, designed, and implemented network management systems to networks. Identifies, analyzes, and recommends new network administrative systems for entire networks to ensure accurate network inventory and timely implementation.
Monitors project status and ensure the timeliness and quality of results. Participates in the planning and marketing of products, equipment, and services. Advises staff on new industry of product issues, technical problems, priorities, and methods. Ensures customer satisfaction by directing the resolution or circumvention of hardware, software, and/or circuit problems and by ensuring design utilization of the network to provide cost effective performance. Develops new policies and procedures and ensures adherence to safety standards.
AT&T Wireless Central Office Installation Technician 2000-2002
Installed and removed Power Equipment including battery strings, bus bars, ironwork and rectifiers. Installed and terminated Cat3 and Cat5 cables. Installed, maintained and administered DS0, DS1, DS3 equipment including multiplexers and CSU/DSU. Wire wrapping using manual and electric wrapping tool, Cisco Routers 7200, 5500, 3600, Access "7" Test and monitor Equipment, Eagle STP Software, and Xyplex Equipment.
Intel Corporation Help Desk Support 1999-2000
Responsible for Multi-Level Support, involving Telephone, Desk side, Helpdesk, Logistics, Back-up & Restores, and Customers Service for over 1100 customers. Provided customers with Intel Values, Intel's Build process that specifies Intel's environment. Insured quality service, understanding needs of each customer, adhering to security and confidential aspects of the job. Oriented customers with computer, applications usage, and overall Intel procedures to ensure understanding the Computing Support role.
André D. Kirby pg 2
Microsoft Corporation Computer Support Technician (Level III) (Weekends) 1999 – 2000
Responsible for maintaining 150 Windows NT 4.0 / 2000 servers in the Gaming Zone insuring that over 75,000 paying customers are able to browse the network and play the games of their choice. This job includes keeping daily logs, reading and understanding performance monitor and enterprise monitor and following the process so that escalation of situations can be handle immediately. Provided support for Microsoft Office 97 / Office Professional 2000. This assignment included pinging servers, starting and stopping services and late night shift lasting 12 hours. Responsible for sending e-mail to escalation engineers if problems occur.
Amazon.com Computer Support Technician (Level I) 1999 – 1999
Responsible for Telephone Support, Installation, configuration, internal and external component for over 1500 computers while assigned to Move Add and Change Team. Updated and loaded drivers for machines that work in a Windows 95, Windows NT, UNIX environment. Providing customer service. Maintained an excellent rapport with all clients.
IBM Computer Support Technician (Level I) 1998 – 1999
Provided Call Center Support in IBM's Computing Support Center (CSC). Support included all facets of Desktop Support, including Exchange Server, Email, UNIX, Lotus Suite, and Tivoli. Responsible for installing, configuring, internal and external components including memory, disk drives, keyboards, and generally less critical add-on hardware such as mouse, modem, or printer. Responsible for building architecture in relation to network structure. Responsible for imaging and ghosting over 4000 CPUs with IBM compatible hardware for Y2K compliant for Washington Mutual in California, Oregon, Washington, and Idaho. Provided support for Lotus SmartSuite, Lotus Notes, Microsoft Office 97. Experience with help desk and field engineering in NT 4.0 and NT Workstation.
Aeroground, Inc. Import/Export Agent 1997 – 1998
Responsible for all outbound and inbound cargo, which was flown to and from Taipei. Used Microsoft EXCEL to complete reports that had to be presented to U.S. Customs, U.S. Public Health, and the Department of Agriculture. Used Star Topography on a Wide Area Network (WAN).
U.S. Army Supervisor/Equal Opportunity Advisor 1984 –1997
Supervisor in charge of 77F H7 trained personnel, Instructed staff in work techniques and procedures in Fuel System Supply Point (FSSP), Forward Area Refueling Point (FARP) for hot refueling, Maintained above and below ground storage tanks. Maintained five thousand gallon tankers, HEMTT, 350 GPM Gorman Rupp fuel pump and all equipment associated with pipeline terminal operations. Implemented and managed ecological control program educating personnel in HAZMAT cleanup effort. Assisted in providing staff supervision for storage distribution farm. Extremely dependable in completing projects accurately and on time. Maintained fuel records, worked with commercial contingents to purchase millions of gallons of fuel. Monitored and maintained the amount of fuel in the tanks of a fuel farm understanding a reorder point. Prepared shipping documents when receiving fuel. Performed visual inspections, sampled fuel, and checked gravity and flashpoint. Gauged tanks used for fuel, checked temperature, and fuel levels. Performed preventive maintenance and repairs on fuel pumps, pipelines, and fuel vehicles. Attended BNOC an advanced leadership school and EO School, working as legal advisor to the commander.
Education:
Microsoft Networking, American College for Professional, Fife, WA 1999
Microsoft Networking, Global Network Technologies, Federal Way, WA 1998
Bachelor of Science in Information Technology with a minor in Business Management Shelbourne University Correspondence Undergraduate Division, 1998
Liberal Arts student, Central Texas College, Killeen, Texas 1993
Equal Opportunity Course, Fort Campbell KY, 1993
Noncommissioned Officer Leadership Course, Fort Lee VA, 1993
Vehicle Operators Course, Fort Dix New Jersey, 1990
Petroleum Supply School, Fort Lee, VA, 1985
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