Resume - automobile engineer

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Resume #71528

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AUTOMOBILE ENGINEER
14+ years of rich experience ineffective management of service operations in the Automobile Sector

Customer Service in Automobile Sector Relationship ManagementStrategy Planning 
Resource OptimizationPerformance Analysis Failure Analysis  Warranty Claims
Team Management Training

 Dynamic and resource oriented professional with in-depth technical knowledge and hands on experience in handling servicing operations for automobile Engines, Fuel Systems, and Distribution Pumps among others.
 Seasoned professional with exceptional resource balancing skills and ability to handle multiple functions and activities in high pressure environments with tight deadlines.
 Outstanding success in building and maintaining relationships and establishing strategic alliances to ensure strong client network towards increasing sales revenue and customer satisfaction levels.
 Expertise in conducting training sessions and designing well-structured training modules on technical skills, product knowledge and soft skills.
 An effective team leader with exceptional communication, interpersonal skills and exposure in managing taskforces with result oriented achievements.
 Excellent consumer oriented attitude and organizational skills. Demonstrated capability in building and nurturing relations and translating them to business opportunities.

PROFESSIONAL EXPERIENCE

Automobile consulting jobs from December 2007
Working as Senior Sales & Service Engineer to M/s.Premnath Diesels Pvt Ltd-Chennai which is an Indian distributor ALLISON TRANSMISSIONS / DETROIT DIESELS – GM (USA)

Lucas Indian Service Ltd. November 2003 to July 2007
(Sister concern of Delphi TVS)
ENGINEER
 Successfully handled the technical functions related to the fuel systems of high speed diesel engines of middle/ luxury segment cars of various makes viz., Tata Motors Ltd, MUL, GML, HML, and MML.
 Carried out in-depth analysis of the performance of the `Distributor Pumps' and recommended need based modifications to improve the performance.
 Co-ordinated with the dealers to resolve technical problems and carried out failure analysis to identify and rectify the problems.
 Conducted well structured training programs for dealers and technical teams to enhance product knowledge and technical skills.
 Played a pivotal role in settlement of Warranty claims.

Turbo Energy Ltd. November 1998 to January 2003
(TVS Group)
SERVICE ENGINEER
 Played a pivotal role in ensuring the compliance of the `Turbochargers' with engines at customer points.
 Proactively identified the problems and cause of failures of the `Turbochargers' and effectively handled warranty claims and settlement related formalities and technical issues.
 Successfully managed the entire gamut of functions related to effective management of the 'Service Dealer Networks' comprising 150 dealers to provide quality service to the customers and achieve total customer satisfaction.
 Conducted training programs for OE customers/ mechanics and service dealers.
 Effectively managed the spare parts and ensured ready availability of the spare parts at the service centers.

Network Diesels June 1997 to November 1998
Authorized sales and service dealer for Kirloskar Oil engines Ltd., Pune

SERVICE ENGINEER
 Undergone one year factory training at Kirloskar Oil Engines Ltd., Pune and gained in-depth knowledge of the engine assembly, testing, rectification, painting, and packaging of Oil Engines.
 Effectively dealt with field complains as workshop in charge and handled operations related to engine rebuilding and parts management.
 Ensured adherence to service quality norms and standards to provide quality service to the customers and achieved total customer satisfaction.

Sundaram Motors Ltd. May 1994 to June 1997
(Authorised sales and service dealer for PAL, KAL, Honda, Benz Cars, Ashok Leyland Ltd and Allwyn Nissan Ltd.

TECHNICAL ADVISOR
 Gained hands on experience of over two years in the workshop operations and worked in service bays, engine room, FIP room, sub assembly section, accident department, tinkering dept, auto electrical dept, road test, spare parts, petrol pump station.
 Handled customer operations for 1½ as the service technician on the bay, and resolved customers complaints/ problems effectively and professionally and handled billing and payment related issues.
 Attended several training programs
- One week FIP training at Mico, Bangalore
- Two week training at Ennore plant Ashokleyland
- One month training at PAL and KAL at Mumbai

EDUCATIONAL & PROFESSIONAL DEVELOPMENT
 Diploma in Mechanical Engineering (83%) (DME)
From Ramakrishna Mission Technical Institute, Mylapore, Chennai- 4 in the year 1994
 Diploma in Production Management
From Annamalai University, Chidambaram in the year 1996
 AMIE from IIE Kolkata, 2000
 Pursuing MBA from Indra Gandhi Open University.
Computer Skills
 Functional knowledge of MS Word, MS Excel and SAP.
DATE OF BIRTH: May 15, 1975

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I am Diploma Engineer in electrical and post diploma holder in Instrumentataion & control having 28 years experience in petro chemical, Heavy chemical , Oil & gas industries in a diffr\erent position in project, maintenance of instrumentation.

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