CONTACT INFORMATION:
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About Myself:
1. I would describe myself as a quick learner and hardworking
2. I have an aptitude to learn and can give 100% effort towards my work.
3. I am result-oriented person, who can work in a team and motivate people.
My dream role:
I am looking forward to be placed in a challenging role as a Network Engineer, where i can learn new technologies and implement the knowledge gained through previous working experience I want to advance as a IP Telephony Specialist.
Career Objective:
To implement the knowledge gained through the study of Cisco Certification and Professional experience to the prosperity of mankind, explicitly in IP Telephony Specialization
PROFESSIONAL CERTIFICATION
Microsoft Certified Professional + Internet ( MCP + Internet )
Microsoft Certified Systems Engineer ( MCSE )
Microsoft Certified Systems Administrator ( MCSA )
Cisco Certified Network Associate (CCNA )
Cisco Certified Design Associate ( CCDA )
Cisco Certified Network Professional ( CCNP )
Cisco Certified Design Professional ( CCDP )
Cisco Certified Voice Professional ( CCVP )
Cisco IP Communications Support Specialist ( CS-CIPCSS )
Cisco IP Telephony Operations Specialist ( CS- CIPTOS )
Cisco IP Communications Express Specialist ( IPTX )
Cisco IP Telephony Design Specialist ( CIPTDS )
Certification Towards Cisco IP Contact center ( IPCC )
Certification Towards CCIE (VOICE)
EDUCATION
* Master of Business Administration June 1994 - June 1996, University of Madras, India
* Bachelor of Arts June 1987 - June 1990, Loyola College, Madras, India
CAREER HISTORY
COGNIZANT TECHNOLOGY SOLUTION, Banagalore. (Employer) Feb '07- Till Date
Client: CISCO SYSTEMS.
Position: Network Engineer
Project: Support of Cisco IP Telephony Network (Supporting more than 50 US Clients)
Job Description
* Monitoring and Managing the client network through Network Management Software.
* Management of CallManager servers 3.x, 4.x, 5.x and 6.x
* Troubleshooting IP Telephony Issues, Gateway Problems, Call Routing and Unity
* Installation Cisco Unity Server and Integrating with the callmanager
* Installed new patches for callmanager and IP phone Devpack released by Cisco
* Adding Cisco IP Phones, Route patterns, Call Search Space
* Troubleshooting PRI, CAS, FXO, FXS, Voice Gateways,SRST,CME
* Cisco Call Manager Backup Utility
* Using RTMT,DNA, PerfMon, Event Viewer, CAR for Troubleshooting Purpose.
* Installed IPCC Exp server 4.x and configured for basic autoattendent.
* Knowledge on IPCC Enterprise ( ICM, AW,PG,CAD,CSD,CDA,SCRIPT)
* Knowledge on IPCC Enterprise Outbound Option, NAM for Hosted Edition.
* Opening TAC case and Working with TAC for resolving complex issues,SDL,SDI, CTI,MIVR,MCVD Trace analysis and unknown bugs in ccm, IP phone and gateways.
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Nov 2004 - Dec 2006 Looking after the family Business
June 1999 – October 2004 System Support With Network Administration
Abu Dhabi Int'l Airport Catering And Duty Free, Abu Dhabi,
U.A.E
Job Description
* Responsible for installation of Windows NT 4.0 server, Windows 2000 Server, configuring internet and intranet mail, outlook and Network Printers.
* Providing the front level support for NT servers, Exchange Server which included Installation, Configuration, Administration & Troubleshooting
* Remote administration through PC Anywhere.
* Installing and troubleshooting Microsoft Software as well as third party software
* according to Company needs.
* Responsible for troubleshooting all end user problems, to include problems with end-user Applications, Operating Systems, Network Cards and Cables, Network Printers, Hubs and Remote (Dial-Up) Access.
* Responsible for providing efficient Technical support/solutions for more than 150 end-user.
December 1996 – March 1999 Computer Assistant at Jamal's Photo Industries (INDIA) P.LTD,
Chennai, India.
Job Description
> Responsible for Installation of Operating system, MS office, Anti virus software and drivers
> Configuring Local Area Network, Trouble shooting network problems.
> Installing Network Cards, modems, fax machine, hubs and other hardware for the company.
> Configuring and Trouble shooting Internet and E-mail access for users and Executives
> Supporting for End user problems related to Applications, Printers, scanners and Operating systems.
Jan 1991- December 1993 Sales Executive at Apollo Mineral waters & Beverage Pvt Ltd.
Chennai. India.
Job Description
* Meet with dealers, end-users, and the sales force to define product.
* Launched new product into the marketplace to replace an existing product increasing annual unit sales
* Analyze competitive product offerings in terms of features and benefits as well as price points.
* Successfully perform managerial duties during manager's absence.
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