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Resume #79175

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Senior Level Telecom Professional
~ System Administration ~ Networking ~ Installation & Configuration ~

Around 17 years of experience in the areas of:
System Administration Networking Installation & Configuration
Troubleshooting Testing & Implementation Technical Support
ƒ¶ Telecom professional experience with proven leadership and team work skills including of working experience in Electronics & Telecom (Voice & Data).
ƒ¶ Previously associated with Future Technology, Al yousuf LLC as Technical Service Manager.
ƒ¶ Proficient in network installation, configuration of networking devices and various peripherals.
ƒ¶ Possess experience in Server configuration and Maintenance, Data backup and restoration.
ƒ¶ Proven ability to perform in stress and scarce resources conditions.
ƒ¶ Entire understanding of telecom products of fixed lines and infrastructure.
ƒ¶ Possess experience in VOIP technology.

Areas of Expertise

Functional:
ƒ¶ Dealing with varied PABX and VIOP systems installation and trouble shooting.
ƒ¶ Analysing business needs; maintaining documentation for current & proposed future installations and modifications to current environment.
ƒ¶ Managing the telecom Network Administration, installation, configuration & maintenance of High-End servers, operating systems, network services, printers, workstations and peripherals.
ƒ¶ Maintaining updated documentation for current hardware and software configurations, and also for proposed future installations & modifications to the current environment.
ƒ¶ Developing and negotiating with vendors for timely supply of Telecom products peripherals and hardware devices to facilitate smooth project activities, ensuring compliance with SLA.

Technical Support:
ƒ¶ Providing support to the end users, troubleshoot customer queries and setup of networks on different operating systems and all other Hardware devices.
ƒ¶ Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.

Professional Experience

Future Technology, Al yousuf LLC (Avaya Gold Business Partner), Dubai, UAE Sep¡¦07-Dec¡¦08
Technical Service Manager
Role:
ƒ¶ Managing the entire operations of the entire Service department with Help Desk, which involves project installations, maintenance and customer support of Avaya Telephony Systems.
ƒ¶ Allocating manpower resources on all ongoing projects and abiding by the deadlines.
ƒ¶ Monitoring all open cases on regular basis and Engineer's activities and schedules.
ƒ¶ Handling communications on cases which require escalation to manufacturer.

Accomplishments:
ƒ¶ Efficiently improved the whole service dept. Productivity stability and customer satisfaction.
ƒ¶ Successfully improved the procedure of taking customer complain till handled by the engineers and make sure everything goes smooth in unbreakable loop to make not to drop any customers requests or complains. With full documentation for all incident and request for future preferences and study.

Baud Telecom Co. - BTC Jordan (NORTEL Reseller), Amman, Jordan Jan¡¦05-Aug¡¦07
Technical Support Engineer
Role:
ƒ¶ Managing the Meridian PABX option 11c, 61, and 81, BCM and Norstar.
ƒ¶ Providing support for Telecom Service Team of Nortel switches, Option 11, 61, and 81. Norstar key systems, MICS and CICS. Callpilot, Meridian Mail, and Application Builder. VoIP phones, BCM's and Symposium.
ƒ¶ Handling the troubleshooting and wire installation, Cat 3 and Cat 5.

Accomplishments:
ƒ¶ Successfully started with company from scratch so I participate with the company first day of establishing doing all procedure, technical department start from zero to hire all staff and set up whole dept. etc. (set up technical dept from zero for maintenance and installation of Nortel PABX).
ƒ¶ BCM 50 to be installed and it was us the first in the region that time.

A¡¦man Trading & Marketing Co. Ltd. (NORTEL Reseller), Amman, Jordan Apr¡¦03-Dec¡¦04
Technical Support Engineer
Role:
ƒ¶ Overseeing Meridian PABX option 11c, 61, and 81 and BCM Norstar.
ƒ¶ Providing the support for Telecom Service Team of Nortel switches, Option 11, 61, and 81. Norstar key systems, MICS and CICS. Callpilot, Meridian Mail, and Application Builder. VoIP phones, BCM's and Symposium.
ƒ¶ Managing the troubleshooting and wire installation, Cat 3 and Cat 5.

Trans Jordan for Communication Services (ALO), Amman, Jordan Sep¡¦97-Mar¡¦03
Assistant Technical Service Manager
Role:
ƒ¶ Directing the activities and supervising the personnel in the field operation section.
ƒ¶ Training the staff members including new trainees, and insures proper implementation of work instructions.
ƒ¶ Approving and arranging the planning and scheduling of the installation, preventive and requested maintenance by customer or through computerizes system.
ƒ¶ Reviewing materials and spare parts requirements and arranges for the related purchase requests.
ƒ¶ Ensuring the installation, reallocation, removal and the field maintenance work orders and schedules are attended to studies and analyses the various related report
ƒ¶ Following-up Installing, Networking Team of the Racks, Sub racks & Line Units Cards (Protection Cards).
ƒ¶ Connecting all Payphone lines to Line Unit Cards (Protection Cards) at JT side.
ƒ¶ Checking all lines we get from JT.
ƒ¶ Coordinating for resolving the problems of payphones regarding to line Unit and other major problems.

Previous Assignments

Star Communication Systems Company, Amman, Jordan Technical Service Manager Aug¡¦94-Aug¡¦97
Rifa¡¦at Nabulsi Co. for Telecommunications, Amman, Jordan Technical Service Engineer May¡¦92-Jul¡¦94

Academic Credentials

1991 B.Sc. in Electronics and Communication Engineering from FIATI University (Manila, Philippines)

Professional Membership: Member of Jordanian Association Engineering Memberships

Academic Project Undertaken: Design a Complete Airport Radar System Based in Actual Data.

Skill Set

ƒ¶ Knowledge of VOIP technology.
ƒ¶ Computer Literature HW/SW systems such as MS Windows and computers.
ƒ¶ Understanding Network installation LAN/WAN, router and switches.
ƒ¶ Knowledge of Networking TCP/IP, UDP, FTP, DNS, DHCP Protocols.
ƒ¶ Professional in Network Cabling, Network troubleshooting and problems analysis.

Additional Courses

ƒ¶ CCNA Academy 3 Months course of Cisco Routers Teleprobe Cisco networking Academy, Amman Jordan in March 2004.
ƒ¶ Training course on new Models of Nortel (meridian / Norstar) Products, Cairo, Egypt in October 1996.
ƒ¶ Symposium on Computer Software Entitled, System Development, Fiati University Manila, Philippines in 1990.
ƒ¶ Audio & Radio Services, Foundation Institute, Manila, Philippines in 1989.
ƒ¶ B/W & Colour TV Servicing. Foundation Institute, Manila, Philippines in 1988.

Personal Dossier
Date of Birth: 3rd May 1968
Address: UAE-Sharjah Al Nahda Near Al Nahda Park Alshoibi Building Flat Number 1203
Linguistic Abilities: Arabic, English and Tagalog (Philippino Language)
Nationality: Jordanian
Marital Status: Married
Visa Status: In process for cancellation
Driving Licence: UAE Driving Lic/Jordanian Lic.ber

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