Resume - Senior IT Analyst / Engineer

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Resume #86682

CONTACT INFORMATION:
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WORK EXPERIENCE
Company name: Talisman Malaysia Limited Title: Software Engineer (Contract)
Team: Application Team
Date joined: November 2008 Until: Present

Application delivery and vendor management for the following projects:

Project title: IBM Maximo Asset Management upgrade from version 4.1.1 to version 6 for Talisman east asia.
Project info
Convert Brio reports from version 4 to Maximo 6 reports in Actuate reporting tool.
Identify patches that are conflicting with existing application setting and fix any incompatibility

Project title: Support Work Web Report
Project info
Develop reporting custom reporting software for Incident Management based on Support Work application that records down incidents/calls/trouble tickets.

Project title: Training and Competency Management System
Project info
Manage roll out of TCMS application for operation team replacing excel and other physical document oriented training administration

Project title: Metastorm E-Work
Project info
Work flow management system used in Talisman Malaysia for service request, training, employee leave, change management.

Provide scripting for Infrastrute and Desktop team to automate task and simplify process through VB script / VBA and automation

Company name: Symphony Group Title: IT Support Analyst
Team: Symphony BCSIS Sdn Bhd – Cheque Processing Department
Date joined: April 2008 Until: November 2008

Involved in Kuala Lumpur rollout of new cheque processing system CTCS (Cheque Truncation Conversion System) for my company Bank customers.

Assist Symphony Project Managers in understanding and interpreting technical IT terms when managing project in Industry Test on weekends.

Internally coordinate and manage relationship between corporate IT team that comprises Infrastructure, Services and Applications with external vendor for machine and operation application issue when an incident arises and change request is requested.

Set up Helpdesk support structure based on nature of outsourced cheque processing process, which is mission critical in terms of predetermined SLA. Support IT Operation and build ITIL best practises for Incident Management and Change Management tailored to this business.

Support IT Application issues and develop reconciliation tools to ensure data is accurate as reported by vendor using C# and VB.Net.

Company name: Dell Asia Pacific (Bayan Lepas) Title: IT System Analyst (Lead Developer)
Team: Application Management and CTI Services (AMCS) | Penang – Development
Date joined: March 2006 Until: May 2007

I'm in a pioneer batch that helped setup new Global Support Centre Development team in Dell Asia Pacific together with guidance from Senior Manager of IT from Dell US. Continuously help to guide new team member to get accustomed to existing workflow and working culture in Dell APJ. Additional contribution includes establishing stable process used by entire team, show leadership skills to encourage team member participation in teambuilding activities and configure development applications on our server.

For all projects described below, I managed to deliver 100% on time with changes at User Acceptance Test less than 10% of total requirements submitted.

Computer skills and technologies used in development projects:
Microsoft C#, ASP.NET, SQL Server 2000,. NET framework 1.1, 3rd party. NET Component ChartFX 6.2, ComponentArt Tree View, Dell Sabre framework, Oracle 9i

Project title: Global Problem Management System Phase I, II and III
Project info
A web based system that stores detailed information on a problem or issue for Root Cause Analysis and its subsequent steps to prevent future occurrence. This system is used by Problem Management team, IT Support Manager and Directors.
Centralized all clarification and request detail in a single location for every project member in Mercury Quality Centre (Test Director) Tool. The step has helped not only during support act but can also reduce the number of rejected request.

Project title: Global Support Centre (GSC) Staffing Application
Project info
A tool used by staffing administrators and GSC managers to maintain information on prospective employee, new employee and existing employee. Information stored includes personal details of each person, assets tied to each employee, team and group information and working shift schedule.

Project title: Revelations Phase I
Project info
Web based reporting used by Managers, Senior Managers and Directors to view metrics of Trouble Ticket from Remedy Application. Sample metrics include how many percentages of Trouble Tickets meet Service Level Agreement (SLA), average time to turn ticket to Work In Progress (WIP) and average time to service available on a weekly, monthly or quarterly basis

Company name: Dell Asia Pacific (Bayan Lepas) Title: IT Engineer I
Team: Tools and Messaging, Asia Pacific Japan (APJ) IT Shared Services
Date joined: April 2004 Until: March 2006

Level 2 support for Microsoft Systems Management Server 2003 (SMS) and Symantec Antivirus tools for Dell Asia Pacific.
Job scope for Antivirus level 2 supports includes:
Training Level 1 Antivirus support and assist on escalated issues from Level 1 support
Design documentation and customize removal steps to clear Virus from those recommend by Symantec to suite Dell regional environment.
Developed tools using VB6 and VB.Net to automate process and procedure to fix clients machine from those infected by Virus, Worm, Spyware and Malware.
Coordinate with Symantec Technical Account Manager (TAM) and International Business Units (IBU) to fix issues occurring or when responding to ad hoc query from Management.
Act as Backup for Level 3 Virus support and be on call in case of outbreak or suspected outbreak.
Ensure 98% of computers throughout Asia pacific have Antivirus running every week.

Job score for SMS level 2 supports includes:
Identify and investigate thoroughly for root caused of SMS clients failed to function.
Liaise with Level 3 SMS support (Primary support person) to fix infrastructure issues and escalate to proper channel to make sure 98% of machines received patch (more than 15000 workstations and 2000 servers) throughout Asia Pacific within agreed Service Level Agreement (SLA) time.
Work together with IT Engineer from Network team (DNS, WINS, DHCP and Firewall setting) and Platform team (Active Directory, Policy, Standardize Desktop deployment) to ensure computer setting are correct so its SMS can function as expected.
Develop and create tools to speed up fixing of unhealthy SMS Client and security vulnerabilities including but not limited to Windows's Registry modification, Windows Management Instrumentation (WMI) scripting and Windows Services administration.
Troubleshoot Workstations and Servers that does not receive SMS packages, does not install Microsoft patches or other software vendor's hotfix and any other issues occurred after installing software update (E.g. Blue screen, business applications behave unusually)

PROFESSIONAL CERTIFICATION

EC-Council Certified e-Business Associate
Customer Relationship Management (February 2004)

Trainings attended: American Culture Exchange Class (Dell internal),
Business Process Improvement (BPI) Yellow Belt (Dell process improvement methodology equivalent to Six Sigma),
Microsoft Programming a Microsoft SQL Server 2000 Database (Course 2073B),
Project Management (INTI Industrial training),
Macromedia Flash Customized Training (MCSB Training)
Persuasive Communication (Dunville Training Group)
IBM Maximo Actuate 8 report development (Kompakar)
IBM Maximo 6 Workflow (Kompakar)

ACADEMIC DETAILS

Bachelor of Science (Honours) in Computing, 2nd Class Lower
University of Portsmouth, United Kingdom (via Purpletrain.com)
March 2004

Diploma in Computer Science (Distinction) CGPA 3.55/4.00
Tunku Abdul Rahman College (TARC), Kuala Lumpur, Malaysia, May 2002

COMPUTER SKILLS

Programming Languages and scripting:
C, Visual Basic 6, Java 2 Standard Edition, VB.Net, C#.Net, WSH script, WMI scripting

IDE:
Microsoft Visual Studio, Visual Studio.NET 2005

Web development:
Javascript, Visual Basic Script (VBScript), HTML, CSS, XML, ASP.Net

Database management:
DBase III, Microsoft SQL Server 2000, Microsoft Access, Microsoft SQL Server
2005

Systems Administration:
SMS 2003 Administrator Console, Microsoft Baseline Security Analyser version 1.0 and 2.0, memory dump debugging tool, Registry tools, Event log auditing, Services administration, Local Policy setting

Antivirus/Anti-spyware tools:
Symantec System Center, Symantec Alert Management System, PC Tools Spyware Doctor, Microsoft Anti Spyware Beta 1, AdAware, Spybot Search and Destroy, HijackThis

Application software:
Symantec Ghost, Microsoft Office (Word, Excel, PowerPoint), FrontPage, Microsoft Project 2003, IBM Maximo, Support Work

Operating system:
Microsoft DOS, Windows NT, 9x, ME, 2000, XP, Windows Server 2003

Networking:
TCP/IP setting, DNS, DHCP, WINS

Methodologies:
System Development Life Cycle, Soft Systems Methodology, Object Oriented Analysis (UML), Prototyping, Microsoft Windows system administration, Patch Management, Risk assessment, Vendor managed Antivirus solution

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Brief Description

E & I designer

Throughout my 10+ years of technical experience as a Instrumentation and Control Systems Engineer, I have acquired a strong knowledge. I am currently working for Aker Kvaerner in Canada, leading a group of engineers to design 1.443 MMSCFS gas plant located in Iran

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Have gained above 6.7 years depth experience in the Field of Piping and Pipeline in various Onshore projects like Oil and Gas, Power & Petro-Chemical Plants and Water Treatment Plant, Fully conversant with Piping / Pipeline Design Codes API 5L, API6D, NACE, ANSI / ASME 31.3, 31.4 and 31.8.

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Project management & consultancy experience for large refineries & power plant in Mumbai.

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Spent About Nineteen Years In The Marine Field. Thirteen Years As A Senior Electrical Officer Gaining Broad- Based Hands On Engineering Skills Encompassing Servicing ,Installation , Fault Finding , Conversion , Modification , Commissioning ,Surveying , Repair, Running And Maintenance

Offers more than ten years of versatile experience in all phases of petroleum, gas, and alternative production facility operation. Equipped with a master’s degree in chemical engineering and a background in the development of PFDs and P/IDs. Excels at risk/hazard review and mitigation.

8 years experience as a Drilling Engineer, Drilling Supervisor, Directional Driller & Well Performance Engineer(Onshore & Offshore).

Mechanical Commissioning & Maintenance, Maintenance Planning Scheduling

Extensie background in instrumentation and analyzers. Lots of CEMS experience.

Fourteen years Welding/Materials/NDE experience in fossil power industry, oil&gas industry, engineering, fabrication and construction

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IT Support/ personnel

Drilling standard directional, horizontal, “S” (build and drop), and build and hold wells for Shell Petroleum, Saudi Aramco, Encana, ConocoPhillips, EOG, Petrobras, Agip, Mobil, Elf, Chevron etc., with MWD/LWD tools and mud motors.

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05 Years experienced HSE Advsior with NEBOSH

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