Resume - Pre sales consultant, product consultant, business analyst

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Resume #35605

CONTACT INFORMATION:
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OBJECTIVE:
To work in an employee friendly environment, which offers adequate scope for utilizing my inherent skills and at the same time, offers me grounds for stretching my potential.

PROFESSIONAL SUMMARY:
- Overall 4 years & 7 months of IT exp. & about 2 years of Non-IT exp.
- Hands on experience as a Sales Executive with more than 2 years and more than 2 years & 5 months experience as product specialist.
- Excellent interpersonal and leadership skills, target oriented and team oriented.
- Systematic Approach, quick adaptability to new technologies.
- Demonstrable competencies in negotiating & decision-making and ability to work in high-pressure environment and achieve time bound goals.
- Creative and tenacious problem-solver, with proven ability to manage given responsibilities efficiently and effectively

EMPLOYMENT HISTORY:
- Associated with eGain Communications Pvt. Ltd. Pune since March 2001 till date as a Asst. Manager Sales & Product Specialist.
- Worked for Kirloskar Consultants Pvt. Ltd., Pune, from Aug 1999 to March 2001 as a Structural Designer & Trainee Engineer.
- Worked as Structural Engineer for Sabnis Consultants Pvt. Ltd., Pune, from July to Aug 1999.

ACADEMIC QUALIFICATIONS:
- Pursuing Post Graduate Diploma in Business Administration (Marketing) from Symbiosis Deemed University, Pune.
- Bachelor of Engineering (Civil) from Government C.O.E.P, Pune University, Maharashtra with 61%. (1995-1999)
- HSC (Science) from V. Garware Junior College, Pune (Maharashtra Board), with 80% (March - 1995)
- SSC from Abhinav Vidyalaya Eng. Med. H. School, Pune (Maharashtra Board), with 76% (March - 1993)

SOFTWARE AND JOB RELATED SKILLS:
- Accent Neutralisation & Enhancement training to help communicate better with international clients based in UK, US & Asia Pacific regions.
- Have undergone Presentation Skills, Time management and Team working training.
- Working Knowledge of Active Server Pages, JavaScript, Visual Basic, etc.
- Proficient with HTML using editor like Dreamweaver, FrontPage, etc.
- Proficient with Microsoft Excel, Power Point, Word, MS Projects and Visio.
- Conversant with programming languages like C, C++, XML, Java, HTML, & FORTRAN.
- Conversant with SQL and Oracle Databases.
- Familiar with OS like Windows 95/98/NT/2K,XP, Solaris, Linux.

PROFESSIONAL BACKGROUND

IT EXPERIENCE:
eGain Communications Pvt. Ltd., Pune, India eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. eGain provides solutions for email management, interactive Web collaboration, intelligent self-help agents, knowledge management and proactive online marketing applications..

1.Asst. Manager - NA Sales support Since Aug 2003 till date

Responsibilities:
Pre-Sales & Marketing
- Assisting Sales Force operations, both international and local, by preparing & reviewing detailed Request for Proposals/Information that involved thorough knowledge of all the existing range of products to propose a solution based on the Client's current infrastructure and requirements.
- Prepared customized product presentations and Demos, manuals to increase brand awareness and increase sales.
- Building vertical specific demos to boost sales and revenue.
- Prepared extensive customized marketing reports in excel using macros to monitor the impact of the various marketing events on product sales to identify bottlenecks in the sales process, performing benchmark analysis.
- Targeting and direct selling to prospect customers.
- Calling International customers for Lead generation and to increase product awareness, send campaigns to customers using eGain Campaign tool.
- Talking to clients to understand their current requirements and preparing customized product demo's on the fly as per these requirements. In charge of implementation team for mid market customers.
- Partner management - Maintaining key relationship with partners by product training and updating them with the current market trends to better equip them to sell better.
- Complete design and implementation of strategic plan to target customers in the financial, ISP, BPO and Telco Sector.

Sales
- Maintaining good relations with key company contacts like CTO, VP's, Directors and Customer Service Managers.
- Established new business with key domestic/international accounts like Bajaj Allianz, Wipro, Right Answers, Satyam and others.
- Worked closely with domestic/international clients like IBM, Renesas Technologies, HSS, IT Navigator, Citibank, Azilon Corporation, Emirates, and others.

Public Relations
- Handling Public Relations activities for eGain in India & Asia Pacific region.
- Sharing ideas and preparing articles for publishing.
- Close follow-up with the PR agency - Managing the relationship with India-based PR agency office, managing the relationship with India-based media
- Developing client stories, press releases, proactive pitches, and web-based materials for global PR programs.

2. Technical Account Management/Product Specialist Mar 2001 -Aug 2003

Responsibilities:
- Providing frontline tech. Support to eGain's customers via email & web-chat.
- Analysis, reproduction, documentation & troubleshooting of customer's technical problems.
- Contribute articles to a common knowledge base repository and also to promote self-service activities among customers.
- Customer support activities including the provision of information and assistance on technical issues related to the installation and administration of eGain CRM product features and functions, as well as assistance in determining and solving the cause of the problems with the product.
- Solving technical queries and performing low level customizations.
- Upgrade & install products for existing clients to newer versions.
- Proactively monitor client's machines and applications through specialized proactive software and resolve alarms raised for those servers.
- Testing application against various Microsoft updates/releases like service packs and browser updates.
- Interaction with the clients regarding support issues as and when required.
- Providing trainings on eGain Products to the new recruits.
- Handle Live Help - Online customer assistance through eGain Live application.

Non-IT EXPERIENCE:

Kirloskar Consultants Pvt. Ltd. Pune, India

1. Structural Designer in Project Engineering Division Apr 2000 - Mar 2001

Projects:
- Structural Design of Compressor building for Goa Shipyard Limited, Storage Sheds for Bajaj Electricals Limited (Ranjangaon project), Karmala Hospital for Maharashtra Health systems Development Project (MHSDP) Renovation and extension of 30 bedded Cottage Hospital to 50 bedded Sub- District Hospital at Karmala)
- Analysis of structures for load bearing.
- Design of Piles, Retaining Walls, Watertanks.
- Estimation of quantities
- Detailed documentation of various projects handled.

2. Trainee Engineer -Urban Planning & Roads division Aug 1999 - Mar 2000

Projects:
- Feasibility study of highways.
- Preparing reports based on various analysis done on highways.
- Detailed Engineering of Mumbai - Nashik Expressway.
- Design of Pile structures, Box culverts, bridges, etc.

Sabnis Consultants Pvt. Ltd.

Structural Engineer Jul 1999 - Aug 1999

Projects:
- Design of Residential and Commercial Complexes.
- Prepared detailed records of various projects.
- Site visit to perform design checking.

ACHIEVEMENTS
- Special Recognition Award in eGain for High Level of Customer Satisfaction, Commitment, Pro-activeness and Excellent Quality of work
- Best Outgoing Student in Junior College.
- First rank in H.S.C. in college.

EXTRA-CURRICULAR ACTIVITIES
- Represented Government College Of Engineering, Pune in Inter-College Volleyball tournament at university level in 1998-99.
- Playing Table Tennis.

LANGUAGES KNOWN: English, Marathi, Hindi.

REFERENCIBILITY
References can be provided as per requests.

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