Resume - Electrical Engineer with 8 years experience in the telecommunications field.

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Resume #65693

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SUMMARY OF QUALIFICATIONS:
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Electrical Engineer with 8 years experience in the telecommunications field. Who has received several commendations from several past employers for commitment to quality, responsibility and dedication.
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OBJECTIVE:
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A challenging technical/managerial/engineering position where my education, technical attitude and experience can be used and developed for further professional growth and mutual benefit.
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WORK EXPERIENCE:
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2000-2006 T-Mobile, USA Snoqualmie, WA
NOC Technician II
Monitored markets 24/7 X 365 on a shift rotation schedule, using Nokia, Nortel and Ericsson equipment by: looking up, troubleshooting and acknowledging alarms using different tools like NetXpert, NedNokia and Alex from the Internet and intranet.
Fixed problems in minimal time; performed analysis and maintenance on a network, while working in a coordinated effort with the Field, Switch, Data Operations and Engineering.
Dispatched and handled maintenance activities of different trouble ticket issues from voice mail to international roaming, using Remedy Ticketing System.
Provided critical leadership in a team effort integrating the California network.
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1998-2000 Aerial Communications Tampa, FL
NOC Trouble Ticket Clerk
Reported Track and trend issues to the NMC technicians/specialists, regarding GSM handset and network features and functionality.
Provided support and coordinated information received from customers to NMC supervisors/shift leaders and technicians/specialists as part of network monitoring at NMC.
Created morning and night reports for upper Management, as well as fielded incoming calls for the Technical Support Department.
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1997-1998 Nielsen TV Ratings West Palm Beach-Key, FL
Field Representative
Installed, maintained, upgraded and relocated a rating computer while providing bilingual (English-Spanish)customer service from Key West to West Palm Beach in Florida.
Selected and procured equipment, with full discretionary power, working both alone and in different teams.

EDUCATION & CERTIFICATION:
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1993 University of South Florida Tampa, FL
B.S., Electrical Engineering

1994 Federated Tax Service Chicago IL
Federal Income Tax preparation certificate.

ADDITIONAL INFORMATION:
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US citizen. Highly adaptable to new environments and situations. Willing to relocate and travel. Non smoker non drinker in excellent health and highly responsible who can get things done right as part of a group or individually.

Operating Systems - Windows NT 4.0-XP Professional, DOS & UNIX. Languages - FORTRAN, TURBO PASCAL & BASIC. Software - MS-Office 2003 (Word, Excel, Access, Powerpoint, Outlook, etc.), Internet Explorer 6, Remedy, Exceed (Metric/NPR, NMC Utilities), Ace Server, TELNET (VM, OTA, PREPAY), Trusted Enterprise Manager, Ms Exchange, Cross Streets, Netexpert, Norton Utilities, Granite, MathCAD, etc
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