Resume - Operations, coordinations, MIS, Advanced Excel, Customer service

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Resume #66492

CONTACT INFORMATION:
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To secure a position where my existing skills in the areas of administration and customer service can be utilized by a progressive and innovative company.

PERSONAL SKILLS
1. Willingness to learn.
2. Planning and co-ordination.
3. Strong People management & motivation Skills.
4. Analyzing problems and finding better solutions.
5. Crisis management.

Qualitative Skills
1. Six Sigma Yellow Belt. (From HCL Technologies Ltd).

TECHNICAL SKILLS

Tools Known
1. E-CRM v2.0.
2. Nortel supervisor.
3. Avaya CMS Supervisor.
4. Arbor & Kenan Front ends (Telecom Order Management & Billing Platform)

Packages: Ms Office (Excel, Word, PowerPoint, Front page...),
Languages: Visual Basic 6.0 & C++
DBMS: Ms Access, Visual FoxPro

Hardware: System Assembling,

CAREER PROFILE

Company: HCL Technologies BPO Service Limited
Place: Chennai – India.,
Duration: Dec 2005 – Oct 2007.
Designation: Sr. Executive
Job Summary
1. Real Time calls Queue monitoring.
2. Handling/Mentoring 8 SL Executives.
3. Core Analysis on Service Level Slippage and drive necessary corrective actions.
4. Processing additional payments for 800+ Employees – verifying with Agent login data (Coordination with Finance and HR department).
5. Performance reviewing and giving feedbacks and setting new targets.
6. Monitoring Team Metrics and KPA's
7. Auditing Schedule adherence and highlighting key issue's to management.

Company: Airtel - Bharthi Cellular Limited
(Bpo Associates – i2i Enterprise Ltd, Spectra HRD Ltd, Hindhuja TMT Ltd, HCL Tech Ltd )
Place: Chennai – India.
Duration: Nov 2003 to Dec 2005
Designation: Supervisor
Job Summary
1. Handling Escalation's from agents.
2. Close looping high level complaints.
3. Training executive in new concept of GPRS/Blackberry & internet connectivity.
4. Handled a Team of 11 Executives.
5. Performance reviewing and giving feedbacks to agents.
6. Scheduling shifts for team members.
7. Briefing about product and process update.

Company: Malavika Information System pvt ltd.
Place: Calicut – India,
Duration: From Aug 2002 to Sep 2003
Designation: Desktop Support - Trainee
Job Summary:
1. Trouble shooting desktops and Timely upgrading system performance and installing anti virus.
2. Inventory management,

ACADEMIC QUALIFICATION

1. Diploma in Computer Applications, From LBS Institute of Science and Technology in Oct 2002.

2. Multimedia Technical Administration, From Softech solutions in Oct 2002.

3. Bachelors in Business administrations, From University of Madras in Mar 2007

PERSONAL INFORMATION
Date of Birth: 26th Jul 1983.
Nationality: Indian.

COMMUNICATION SKILL
Languages Known Speak Read Write
English Yes Yes Yes
Malayalam Yes Yes Yes
Tamil Yes No No
Hindi Yes Yes Yes

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Brief Description

I'm working in Pakistan PTA Plant (ICI). I have one year working experience.

I have acquired strong financial analytical skills including discounted cash flow modeling

Operations, coordinations, MIS, Advanced Excel, Customer service

I am now presently employed as a Shift Chemist ( Quality Control Laboratory) in a Petrochemical Plant( JBF RAK FZ LLC, Ras Al Khaimah United Arab Emirates). My experience as a Production Supervisor has included a four year position as Quality Assurance Supervisor and Quality Control personnel

Lean Master and Master Black belt instructor, facilitator and coach currently with BMG (Breakthrough Managemnt Group). Main function currently as Six Sigma and lean account executive responsable for the deploymemnt of Lean and Six Sigma initatives with various local and international orgenisations.

Safety, Hazardous Materials, Gas Turbine Engine Experience, Pruhdoe Bay Oil Field Experience

Senior Instrumentation Specialist / Designer

Supervision construction commissioning startup air separation ,heavy oil etc.

I have 20 yrs experience as a surveyor. I was trained in the U.S. Army as a Field Artillery Surveyor. I have experience on highrise buildigs and sub-divisions. I have surveyed oil and gas pipelines and power line routes. I also worked on marinas providing layout and volume reports.

Operator - Track hoe, Horizontal Directional Drill 1.2 million lbs. -- Experienced in oil pipe line construction and safety - Knowledge of gasoline and diesel engine maintenance - Locating Equipment experienced and qualified

I want to work in the field of Petroleum /oil/ gas / enviromental sciences

Geologist

Twenty five years experience in Safety, Health and Environmental Inspections, Supervision and Management

Senior Systems Analyst experienced in managing cross-functional projects with a high focus on customer satisfaction seeking a challenging position as a Project Engineer/ Manufacturing/ General Engineer.

Petroleum Mechanical Engineer Project Manager Technologist Operations Mining

BS EE, Program/Project Management, Business Development, MS Project, Oracle Financial Analyzer, Data-Voice Value Added Service projects & business, GSM 900 infrastructure (Ericsson) deep knowledge, Wireless and Service Engineering Planning, MS Office, IP Networking

Materials and logistics supervisor and controller.Warehouse and Inventory supervisor.

Rotating Equipment Engineer, Maintenance Engineer, Vibration Engineer, Reliability Engineer, Mechanical Engineer

technocommrecial, Erp Uers,

I have completed Diploma Petrochemical, I would like to hereby come for an interview in your esteemed organization. I am sending you my candidature through this application for the above-mentioned post. Please consider my candidature ship.

Over 10 years in the environmental industries with planning skills, I currently manage over 20 staff involved in a variety of projects focussing on land management, sustainable land use projects, visitor information, media liaison and implementation of national objectives for federal government.

Experienced chemist with over ten years working in EOR/IOR projects associated to laboratory and field to the oil & Gas industry in Venezuela. Coordinated and used different analytical equipments, methodologies and facilities, following standard procedures of laboratories and operations

Operations, I&C, Electrical, Startup, Commissioning Experience. 11 years of progressive technical and supervisory roles in Oil/Gass and Power Plants. Includes Gas Turbine, Comined Cycle, and Pipeline Operations.

Rigger with RGIT 20+ years experience

Instrumentation supervisor - QP refinaries, Qatar

Gas turbine expert, Engineering, Rotating Equipment technician,MechanicalEngineering

H.N.D Mechatronics.

To obtain a position offering challenging responsibilities in a reputed organization requiring unwavering commitment towards profession and resultantly to become an integral part of the organization.

I am presently working here in Saudi Aramco Oil Company as Supply Maintenance Planning Support Engineer. Since I started to work for my profession, I'm exposed more on Operation and Maintenance ( Reverse Osmosis , Desalination, Power Plant, Manufacturing & Petrochemical).

Bilingual (English and French) Engineer with +13 yrs Petroleum Production, Wellsite and Operations experience in Oil & Gas and +3 yrs in Construction and Environmental work. Worked for Shell, Vermilion and Maurel & Prom in Africa, Europe and North America. US resident.

Transport & Logistics Safety (HSE):Road Safety Monitoring, • 3PL Contractors/ Subcontractors pre start up HSE Audits (HSE MS, HSE Plans, Documentation Control, Vehicles Roadworthiness Inspection, Drivers Competency Assessment, Workshop Audit, Transport Routes Survey, etc.)

I have had a truck licence for just on 20 years. Previously I drove grip and generator trucks for television outside broadcasts and various location shoots.I am a confident and reliable driver how wishes to take the skills to a more regional out back enviroment. I would be an attribute to any team.

Nace certified coating inspector level 3, Chartek approved fireproofing inspector & full qualified insualtion inspector.

Fitter Including Machining and Diesel Fitting

Oil Batteries, Gas Plant Operation, High and Low Pressure Boilers, Feedwater Treatment, Piping, Valves, Pumps, Compressors, Refrigeration,

A globally-certified procurement professional with extensive Asia-Pacific experience

Marketing and Software experience with Oil & Gas (drilling) background

BSc Mechanical Engg. with Honours (aggregate 82.5%) having 1 years experience in Maintenance and Production Operations.

Graduate Civil Engineer (Jan. 2001) from University of Engg. & Tech. Lahore Pakistan.

I am available for all your open positions regarding my qualifications - Technical/Managerial/Projects positions, throughout Europe/Middle East & Africa.

I have held management/technical positions with the companies listed within my resume for over 20 years specializing in construction, environmental, mining, mineral/material processing and chemical manufacturing businesses. I have significant experience in all functional areas & P/L responsibility.

15 years experience in the management, production, materials, logistics and international transport fields, 13 of which are at managerial level, the last 10 years being spent as an expatriate in Nigeria, France, Togo and West-Central Africa.

Quality Assurance in Oil and Gas industry

SAP XI and Oracle skills and certification

With over eight years of project management experience on seismic petroleum exploration surveys and submarine cable installations. Proven ability to work independently, to work closely with the client on site, and to supervise operations in diverse and difficult working environments

Experience in Managing Quality Control & Assurance for Upstream & Downstream Petroleum business & ability to provide Technical information to the Fuels & Lubricant consumers to facilitate sales. I have also been trained on HSSE & worked on various project in Shell Paksitan Ltd.

An enthusiastic and professional Engineering Manager; chartered mechanical Engineer, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on his own initi

Mechanic / Heavy Equipment Oppr. / Floorhand /

I have been employed in Engineering, Procurement & Construction under Saudi Aramco Projects, I engaged in various fields of Engineering, Project Design, Maintenance, and Commissioning Operation. My knowledge consist of Field Inspection, Expediting, Pre-Commissioning, Material Coordination, Material

With a stong technical and innate combination of managerial skills i woul like to apply them to the real world situations an dreach the highest pedestal.

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