Resume - Looking for a postion in Service/Operations management based in the Baltimore ar...

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Resume #68205

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Qualifications for Operations/Service/Training/Management/Sales/Distribution

PROFESSIONAL PROFILE
20+ years of instruction experience, with accomplished platform and presentation skills
Effective management and operations experience, excellent customer service skills
Strong training, motivational, and organization skills, good sense of humor
20+ Years in the appliance service industry, field service, factory liaison, and management
Excellent working knowledge of electricity, plumbing, and carpentry

CAREER HIGHLIGHTS

Field Service Manager, Mid-Atlantic, SaraLee Coffee & Tea, March 2007- November 2007
1. Responsible for service for commercial coffee equipment for the Mid-Atlantic Region
2. Managed 15 techs in remote locations, installing and servicing coffee equipment
3. Managed a branch in Stroudsburg, PA, Atlantic City, NJ, Philadelphia, PA, Jessup, MD, and Richmond, VA
4. Serviced over 85% of customers within 24 hours
5. First time fix over 90% of the time.
6. Maintain fleet, truck inventories, and install parts for technicians.
7. Drive customer service for Restaurants, Casinos, Hospitals, Healthcare Institutions, and National Accounts
8. Ensured safety policies on the job and within the fleet were maintained, conducted monthly safety meetings.
9. Monitored and approved third party service providers in the region, service and installations
10. Developed a positive relationship with all our sales partners, local, regional, and national
11. Covered service in Virginia, DC, Maryland, West Virginia, Delaware, Pennsylvania, New Jersey, and New York
12. Managed equipment inventory in all warehouses, reduced loss by 70K
13. Developed a PM program for large equipment users

Service Manager, Modern Equipment June 2006-March 2007
1. Manage a staff of 9 repairing heavy equipment for the Rental Industry
2. Responsible for over 600 pieces of equipment to keep available for rent
3. Maintain the truck fleet for our delivery department
4. Instituted a warranty recover program that in 4 months has recovered more than all last year
5. Deliver impeccable customer service, timely, accurate and fix it the first time
6. Increased customer billing by 40+ percent so far this year
7. Improved productivity at the service center

Technical Manager, Sears Product Services (January 2003-June 2006)
1. Manage 40+ techs in three remote locations (I 95 Corridor) 1000-1200 completes per week
2. Maximize productivity to insure effective use of technical payroll to deliver first class customer service
3. Develop and deliver effectively any and all changes to processes to the techs to achieve compliance
4. Do ride alongs with the techs to facilitate their success in the field
5. Monitor and maintain truck stocks for techs
6. ISO trained as an auditor and Environmental Compliance
7. Single Point of Contact (SPOC) for 4 retail stores for service issues
8. Coach and facilitate techs on a daily basis
9. Schedule techs to maintain State of Service
10. Increased Sales 240% YTD, vs last year

Service Manager, Rent-A-Center (September 2000 – July 2002)
1. Responsible for 250+ stores from Manhattan to Richmond, service all product from those stores electronics, appliances and furniture, 600-800 pieces weekly.
2. Staff of 40(all direct reports), 12 drivers, 20 technicians, 8 support people
3. Facility management for 20,000+ square foot facility, all maintenance
4. Fleet responsibility for 15 vehicles, covering 10,000+ miles weekly, including maintenance, DOT compliance
5. Arrange the shuttle schedule to deliver and pickup at all stores each week, 35 routes
6. Manage the labor to ensure production is keyed to staffing and that 85% of the product is in the building at the correct time.
7. Total responsibility for P&L, and budget, have cut 180K and met production quotas.
8. Replaced/terminated deadwood in the labor force to improve performance and increase morale among staff.
9. Establish a positive relationship with stores, vendors and upper level management.
10. Monitor repairs to insure quality, less than 2% repeat rate at present, was 7%
11. Total HR responsibility, hire, fire, train, and discipline, yearly reviews for merit increases.
12. Have increased production by over 40% from 2000.
13. Payroll of 1.5 million +, operating budget 2.3 million +, less payroll, 56K stock parts inventory, 2100SKU.
14. Introduced procedures to eliminate employee theft and increase efficiency

Product Service Center Manager, Best Buy (January 2000 - July 2000)
1. Responsible for 36 stores in 5-state area, service all consumer and store stock products, 8,000 to 12,000 pieces repaired per month depending on season.
2. Staff of 120 plus, 5 supervisors, final interview on all employees.
3. Manage 30,000 square foot facility, handled relocation of center to new facility in April.
4. Ship and receive average of 1200 pieces daily and track the inventory.
5. Wrote and executed action plans for the service center for, production, inventory control, union avoidance

Tech - Ed Teacher, Math Teacher, Baltimore County Public Schools (1996 -Jan. 2000), Unsung Hero Award & Employee of the Year Award, Woodlawn High School, 97-98, Taught upper level math courses in Magnet Program
Mathematics Teacher, Bladensburg High School, Prince George's County, MD (1979- 1996)
1. Cooperative teacher for the students at the University of Maryland. Train and mentor student teachers and administer final evaluation. (trained 5 new teachers at the university level)
2. As part of the SAFE Committee, presented a student photo identification program that was adopted by all county high schools. ( $500,000.00 )
3. As Athletic Director, took program that was in the red and produced a surplus (21 sports)
4. Reviewed and commented on new textbooks and materials for the Merrill Advisory Council.
5. Member of the Board of Directors for the Student's Construction Trade Foundation. Program featured vocational students building complete homes. (70K to 250K Homes)
6. Advisor for the Vocational Industrial clubs of America. Program taught social and leaderships skills to trade students. (Local, state & national) Set up and ran Educational Fairs.
7. Chairperson of the Faculty Advisory Committee. Took care of the day-to-day problems of the school. ( staff of 120)Member of the Maryland State Department of Education, Division of Instructional Television

EDUCATION BS in Business Management from University of Maryland, Masters Equivalency in Math Ed and Vocational Ed.

ISO Certified Internal Quality Auditor
ISO Environmental Operations Training

(SALARY NEGOTIABLE, WILLING TO TRAVEL)

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Brief Description

Professional Qualifications: BE Sales & Marketing Open, City & Guilds Mechanical Technician,ONC Pipe Maintenance & Instillation,NVQ Level I, II, III Quality Auditing,Diploma supervisory management Team Leadership I & II,

Over 14 years of total experience in the industry of which 8 year’s industrial experience as Chemical Engineer. This is backed by 6 years of experience of implementation of Intergraph’s Plant Design System (PDS) software. The domain of PDS expertise comprises of piping and structural modeling, extra

hse&ff certificate EU valid civil defence certificate, able to work among multinational teams. self starter, dinamic,

Experienced offshore Client Representative and qualified Hydrographic surveyor; with Master's ticket, NEBOSH, MCSE .

Project Management / Inspection / Procurement / Quality Assurance

I have ten years experience as operations/process technician in varying roles

Power Plants Commissioning , Operation, HRSG Commissioning

Automation, Controls, PLC, Logging, Wireline, Open Hole, Cased Hole, SDL, Shooting, Explosives, Radiation, Field engineer, software, programming languages, C++, Lab View

Looking for a postion in Service/Operations management based in the Baltimore area. Excellent platform and presentation skills.

Cost Estimating, Project and Contract Management, Planning/Scheduling, Project Controls and Finance

A Certified Instrumentation and Control Engineer. Experienced and trained professional as an Instrumentation and Process Control Specialist, Operations Supervisor and Telemetry Specialist. Maintains, calibrates and troubleshoots all field and process instrumentation, analyzers, PLC, SCADA, DCS.

Nanagement engineer power utilities oil gas construction

Results-Driven Leader/Senior Executive, BS/MS/PhD work ChE, MBA, PE, 25+ years experience

A skilled ,hardworking Diploma holder in Petrochemicals ready to face any job as per new formulas and trends that have been faced by the new age Industries. An innovative personality and can handle changes and learn new skills.

CURRICULUM VITAE Petrophysicist

Experianced and competant in seismic acquisition and interpretation

Excellent communication skills, resourceful, effective manager of human & material resources

I have 20 years experience in fire safety, prevention and investigation, hazmat safety and operational and fire fighting experience of which 10 years were in a supervisory position as an experienced fire officer onshore. I am currently working as a safety advisor and rig medic for two years.

US Air Force and Old Dominion Freight, Inc. (Over The Road Operator in 51 of 52 States, excluding Hawaii)

12 years of experience on Intergraph EDMS/CAD System, specially PDS & Smart Plant products administration; at present working as EDMS Engineer in Sabic, Saudi Arabia since April-2001. I am going to be released by end of 2007; please find my CV attached herewith.

Senior registered Professional Engineer with over thirty years of experience in management, drilling and production engineering, planning and operations.

Captain looking for a challanging position shore based as Marine/HSE Superintendent- Manager. I am an unlimited Master Mariner and I have recently achieved a MSc in Marine Operations and Safety Management.

IOSH Managing Safely (UK Certification)

Having experiences at some industries like consultant & IT company, education institution, assistant lecture, mining company, pulp company, life insurance, brokerage, retail company, travel agent, printing company, and garment industry. Expertise: Ellipse, SAP BPC, Cognos EP & Business Analyst

I am a Senior Process Engineer in oil & gas systems. Along my 18 years experience in the field, I have held a number of positions going form operation to project execution and management and process engineering activities. I am fluent in English, French and Arabic.

Process engineer / production supervisor in oil/gas/petrochemical company.

Industrial Electrician by trade who is now working as a Commissioning Operations Maintainer in Explosives and LNG facilities.

Degreed individual with a team oriented attitude. Previous experience in a foreign market working extended hours seven days a week. Possessed a supervisory role with accountability for multi-million dollar assets. Willing to start at the bottom, apply myself willingly to any given task.

30 years in worldwide Operations, Sales, Engineering (Cementing Specialist) & Management with leading international service companies - principally Dowell Schlumberger & BJ Services.

Position held : Production Technician

Have sound understanding in Geology. Graduate in Geology. Doing Post Graduation(final year) in Geology. Done field work. Computer-friendly.

I am an Mfg/Pro ERP techno-functional consultant working with a reputed MNC as an offshore team lead.

* PROJECT / PROGRAM MANAGEMENT * OPERATIONS * ENGINEERING *

I have fifteen years of experience, with a strong focus in the mining industry. Key areas of expertise include socio-economic risk and impact assessment, stakeholder engagement, policy development, social and environmental corporate reporting, due diligence and social auditing. This experience has b

24 years in oilfiled \ Safety Rep.\ EMT

Strategic thinker and forward, proficient at working with financial controls, experienced in QHSE, Operations audit, breath of Oilfield services and technical knowledge.

Power engineer with post graduate diploma in thermal power plant engineering. Handling emergencies and restoring the plant stability in short time. Trouble shooting the problems in a short span.

Logistics, Procurement and Materials Manager (Supply chain)

Procurement Manager with over 15years Multidisciplinary experience, providing Managerial, Engineering, Information Technology for onshore/offshore rigs and office operations in Procurement, Warehousing and Logistics.

A project management and business development professional with extensive experience in bid management through to contractual completion. An impressive record in winning new business, and managing and completing projects on time and under budget.

Contracts Manager in switchgear environment (ABB) - manage 5 Project Managers - Engineers in switchgear and associated equipment projects.

Contracts & Global Procurement Manager, Change Agent, Systems Initiation, Strategic Sourcing, Seasoned Negotiator, Proven Organizational & Team Leadership, Collaborative Mgmt. Style, Broad knowledge of OEMs & Suppliers, Contractor Oversight, Systems & Procedures, Middle East Mega-Project Experience.

Leadership in fast paced, high stress environments

Class 1 with air endorsment

Autocad, Pro-e, Ansys, good communication skills & team player

I am a mining engineer and also has a masters degree in urban and regional planning.

I am a pet. eng. working as drlg rig supervisor for petrobel in egypt.

To resume a career in the slickline / wireline area (or other associated areas) in the oil and gas industry. To be considered for further slickline / wireline training, so as to provide your company with the asset of a well trained, reliable and intelligent employee.

20+ years in administrative field, ie. human resources, managerial, recruiting, exec. assist, proficient in Microsoft Office 2007

He has more than 25 years of experience; from his current work in hydrogeological and hydrochemical assessment, environmental monitoring, and capacity building. He has managed many projects as well as acted as team leader on various project components.

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