Resume - Experienced Administration analyst with areas of expertise in Strategic manageme...

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Resume #87308

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Career Objective
Formulating individual who discover prospects, analyses potential and innovatively sharpen the international strategic direction of the firm.
Profile
Excellent administrative skills with latest advanced degree (MBM) in International Business from UK. Experience in various hierarchy occupation levels of management, therefore possessing thorough managerial understanding. Initiated, developed and established own business at a highly competitive location from scratch. Familiar with customer service which helped in building rapport and communication skills. Also used to sales target pressure, deadlines and multi-tasking. Recent Research oriented advanced studies in master's level which developed the habit of constant learning.
Education
Dec 2008 Master of science in Business Management (M.B.M.) International Business, University of Plymouth, United K

Aug 2005 Bachelor of Business Administration (B.B.A.) Advertising & Publicity Management, Mahatma Gandhi University, INDIA

Career History
Zain Master Locks, Ahmadi Industrial Area, Kuwait Since Jan 2009
Administration Consultant
* Succeeded in improving customer response by improving showroom display settings and other publicity management techniques
* Sorted, allocated and displayed imported products in showroom
* Implemented transaction procedures by developing stipulated organisational behaviour within staff
* Analysed business performance by preparing detailed accounts audit, comprehensive financial statements and recommend price levels
* Improve customer relations by analysing detailed rival influence in industry

Orange UK, Plymouth Contact Centre, Plymouth, UK Aug. 2007 – Aug. 2008
Customer Service Representative
* Exceeded team goals each quarter, including best team (performance) in community award in Christmas quarter 2007
* Consistently earned highest rating in customer service feedback surveys including award as 'Plymouth Gem', four times during tenure
* Coordinated and responded to complex customer telecommunications requests, resulting in increased sales and customer satisfaction
* Sold Orange add-on products by analyzing actual usage and offering promotional bundles which contributed to team targets
* Harmonized the honest, straightforward and friendly service with performance targets within Orange
* Dealt with customer billing enquiries, phone problems and other service-related issues which required critical thinking, multi-tasking, interpersonal and communication skills
* Punctually managed sequential follow-ups according to billing cycles, confirm updates with collections department, take payments, apply refunds and guide customers through procedures and departments

Primark, Drake Circus, Plymouth, UK Dec. 2006 – Apr. 2007
Retail Sales Representative
* Won best men's wear team award for Christmas session
* Managed point of sale operation, customer service and processed customer grievance procedure
* Alert in stock replenishing, product markdowns/mark-ups and stock reordering. Also monitored stock control procedures so that stock levels met demand and current promotional activity
* Implemented innovative window dressing followed by visual merchandising and store presentation
* Coordinated relationships with finance department by updating information during customer sale process, end of day cash collection and key account sales sheets

Kerala Contracting Company, Ernakulam, INDIA Aug. 2005 - July 2006
Junior Management Executive
* Successfully nominated the company to Kerala Builders Forum by preparing financial reports and acquiring necessary certification documents
* Booked, organised, represented and promoted company projects on a 7 day exhibition stall at 'Builder's Expo' held at Ernakulam, India
* Prepared and updated day books which helped in financial statement entry for auditors at tax year ending
* Collected and tabulated data during Government tender deadlines with communication with site engineers
* Daily site visits to plan, budget and allocate construction materials in communication with site supervisor at cost effective supplier price
* Constantly kept track of competitor activities to remain best at construction industry

Landmark Ceramics, Ernakulam, INDIA Sep. 2004 - Mar. 2006
Managing Partner
* Accomplished a grand launch of the ceramic showroom in the town including advertisement
* Supervised showroom display arrangement in the most innovative fashion
* Approved and managed commencing procedures like staff recruitment, opening inventory, sale tax registration
* Marketed and presented quotations with premium builders
* Prepared and updated account books along with stock audit to assign accountants for tax filing with the help of working partner
* Preserved excellent relationship with suppliers and customers during transactions
* Practiced seasonal promotional offers which enhanced sales levels

Academic Exposures
2008 - Workshop on 'Entrepreneurship', Centre for Sustainable Future, University of Plymouth
2007 - Workshop on 'Capital Gearing Derivatives' at Plymouth Business School
2007 - Workshop on 'Marketing in modern world' at Plymouth Business School
2005 - Seminar on 'Safety of Indian investments abroad' by Indo-American Chamber of Commerce, Ernakulam, INDIA

Achievements
* Dissertation survey selected for promotion by Institute of Asian Businesses, Birmingham Chamber of Commerce, UK
* First place in Beginners League Table Tennis Tournament by Students And Refugees Together (START), UK
* Bronze medal in High-jump at school level

Academic Projects
BBA - Prepared Social Project on 'Derivatives of Road and Traffic in Tripunithura Municipality', INDIA as partial fulfillment for Fourth Semester.

BBA - Prepared Industrial Project on 'Job Satisfaction issues in Apollo Tyres', Kalamassery, INDIA as partial fulfillment for Sixth Semester. (Best project)

MBM - Conducted research on 'Analysis of Psychic Distance between India and UK' as partial fulfilment for final dissertation.

Computer Literacy
Proficient in Windows 98, XP, Vista Operating Systems. Moderate in SPSS and Tally 9. Updated skills on Microsoft Office 2007 package.

Languages
English, Hindi, Malayalam
Interests
Social volunteering, swimming, driving, travelling, hiking, reading
Visa Status
Article No. 18, Transferable

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