Resume - Business Analyst ∙ Technical Communicator ∙ Facilitator ∙ Trai...

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Resume #5163

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CAREER HIGHLIGHTS:
Business Analyst ∙ Technical Communicator ∙ Facilitator ∙ Trainer
Over twelve years progressive experience in the IT and energy sectors. Work with clients to review current business processes, identify gaps, and recommend change. Present findings to management teams and produce appropriate documentation to reflect new procedures. Manage data and schedules for all projects. Work with software developers, product managers, engineers, and regulatory experts to facilitate team input. Produce all types of technical documentation including policy and procedures, web content, user training, help files, reports, regulatory guides, and white papers.

Business Analysis
∙ Identify information gaps in regulatory guides and restructure as appropriate to present regulations clearly.
∙ Analyze a one-window application process involving multiple Alberta government agencies and write and design streamlined application guide and schedules.
∙ Analyze data management procedures for two large regulatory guides, present findings to Board members, and implement more effective processes.
∙ Create process flow diagrams, help files, and training materials for network setup scenarios and software applications.
∙ Gap analysis for software sales through support process. Present recommendations to management. Document the full software development cycle.
∙ Work with management to design and implement software development and QA processes.
∙ Develop a white paper for a corporate intranet to enhance internal communication between US and Canadian offices.
∙ Develop Web-based learning tools such as FAQs and help files for energy regulations and software applications.
∙ Work with technical experts to develop process flow diagrams of complex business processes such as energy applications auditing, appropriate dispute resolution, and participant involvement requirements.
∙ Implement and facilitate on-line editing of regulatory guides and multi-stakeholder reports to ensure consensus on content and reduce revision time.
∙ Design and implement data submission and management processes for a high profile public safety initiative.
Reporting
∙ Develop annual and quarterly reports for a high-profile public safety initiative. Manage data submissions from project managers and write content. Manage the report schedule.
∙ Design, edit, and publish study reports on international pipeline systems for Canadian and international lending agencies. Create reservoir and gas flow maps for these reports.
∙ Manage the report schedule and data submissions for a multi-stakeholder, three-year international gas study. Design the final report template, edit, and publish a three-volume final study report presented to an international lending agency.
Training
∙ Design, write, and publish revised application guide and schedules for an Alberta government one-window application process.
∙ Design, write, and maintain a help file for an oil and gas reservoir analysis and mapping software, a wireless network management software, and a print management software.
∙ Design, write, and maintain help files and training materials for two e-business software applications. Set up and maintain help and training web pages.
∙ Design, write, and maintain help files and training materials for a 10-module automotive dealership software package. Work with development partners to write documentation on integrated software products.
Team Facilitation
∙ Work with approval officers and senior staff to define the existing application process for an Alberta government one-window application process.
∙ Facilitate teams comprising landowner, industry, and government representatives tasked with creating a vision and work plan of synergy operations in Alberta.
∙ Facilitate technical teams to revise regulatory guides.
∙ Facilitate a multi-stakeholder team to produce a report and recommendations on flaring and venting in Alberta.

EXPERIENCE:
2004 Alberta Energy and Utilities Board (EUB) (on-call contract)
Technical Communicator/Business Analyst
Accomplishments: Work with the EUB Resources Branch to produce help file and training documentation for in-house applications.
Tools: Robohelp, MS Office.
Natural Resources Conservation Board (NRCB) (3 months)
Technical Communicator/Business Analyst
Accomplishments: Analyze current business processes for the Alberta governmentùþs one-window application process for new or expanding livestock operations. Facilitate working group sessions with application officers and senior NRCB staff to streamline existing processes. Liaise with other Alberta government agencies such as Environment, Sustainable Resources Development and Transportation to ensure that requirements are adequately captured in the one-window process. Write and design revised NRCB application guide and schedules.
Tools: MS Office, HTML, Acrobat Writer/Distiller.
2002 ¡Ô 2003 EUB (22 months)
Technical Communicator/Business Analyst
Accomplishments: Analyze and design business processes as required, and implement changes to manage data and coordinate projects. Facilitate technical teams on large scale regulatory guide revisions. Work with technical personnel to define and document complex business processes. Design, edit, and publish project reports, regulatory guides, and help files. Work on projects as required as part of the Corporate Communications Group, including:
* Annual and quarterly Reports for the Public Safety and Sour Gas (PS&SG) Initiative (2002 ¡Ô 2003);
* Rewrite of Guide 56: Energy Development Applications and Schedules (October 2003);
* Rewrite of Guide 60: Upstream Petroleum Industry Flaring, Venting, and Incinerating, Draft (January 2003);
* Write Final Report for the Clean Air Strategic Alliance (CASA) Flaring and Venting Project Team (FVPT), Gas Flaring and Venting in Alberta Report and Recommendations (June 2002);
* Two versions of on-line help for a custom reservoir mapping application that runs through ArcMap (2002 - 2003);
* Web site structure and content development for the Public Zone Project (2002 ¡Ô 2003); and
* Design and content for the PS&SG project Web page (2002) http://www.eub.gov.ab.ca/BBS/public/sourgas/home.htm.
Tools: Robohelp, MS Office, Quark Express, Photoshop, CSS, ArcMap.
2001 Quest Software Inc. (3 months)
Technical Communicator
Accomplishments: Develop help files for print management software. Work with product developers to ensure accurate comprehension of complex software options and translate processes into meaningful end-user documentation.
Tools: Robohelp, MS Office.
2001 Sonic Mobility Inc. (www.sonicmobility.com) (3 months)
Technical Communicator
Accomplishments: Sole writer for this startup software company. Work with developers and hardware specialists to write help files for wireless network management applications. Create diagrams of power configuration scenarios. Research and write descriptions of hardware required to administer a wireless network. Learn about encryption technologies and power devices. Design icons for the application.
Tools: Robohelp, Dreamweaver, HTML, JavaScript, MS Office, Easy Icon Creator, Adobe PDF Writer/Distiller.
2000 ¡Ô 2001 PreferSoft Inc. (www.prefersoft.com) (11 months)
Senior Technical Writer
Accomplishments: Work with development teams and product managers to produce end-user documentation and training materials for e-business software related to customer relationship management and online order processing. Set-up and maintain training and help Web sites. Creative consultant on reseller training and marketing documents. Work with management to design and implement software development and QA processes. Develop a white paper for the corporate intranet to streamline business communications after being acquired by a U.S. software company.
Tools: Robohelp, Dreamweaver, HTML, JavaScript, CSS, MS Office, Project, Visio, Photoshop, Adobe PDF Writer/Distiller.
1999 ¡Ô 2000 PBS Financial Systems Inc. (www.pbssystems.com) (18 months)
Senior Technical Writer
Accomplishments: Three month contract ended in a permanent job offer to be the Senior Technical Writer for this automotive software company. Create and maintain end-user documentation and training for a 10-module software suite. Work within the software development cycle to ensure current versioning of all help and training materials. Liaise with Development and QA departments and read design specifications and QA reports for new software features, then translate information into meaningful end user documentation. Work with development partners such as DaimlerChrysler to write documentation on integrated software products. At the request of management, analyze and recommend changes to streamline key business processes in the sales to support cycle. Present proposal to management. Interview clients and write articles for marketing publications. Mentor a junior writer.
Tools: Robohelp, HTML, JavaScript, MS Office, Access, FrontPage, Project, CSS, Adobe PDF Writer/Distiller.
2000 The Calgary Herald (2 months)
Database Administrator
Accomplishments: Assist the newly created ⌠New Media Department in maintaining MS Access databases of current and upcoming events for publication on-line in Thursday through Saturday Calgary Herald.
Tools: MS Office, Access, Adobe PDF Writer/Distiller.
1996 ¡Ô 1999 Lacey International Ltd. (www.jrlacey.com) (36 months)
Technical Writer/Project Administrator
Accomplishments: Work with management and technical staff to design, edit, and publish study reports, gas contracts, and marketing materials for an international engineering consulting firm. Create graphics to complement study reports. Design and implement standards for all corporate communications. Provide point of contact for senior international and high profile Calgary oil patch clients. Coordinate delegation visits and training seminars. Administer and support a Microsoft NT network with 8-10 users. Create and edit technical databases. Design topographic maps detailing energy reserves and facility locations. Draft a marketing brochure and help files for pipeline hydraulics software.
Tools: Robohelp, MS Office, MapInfo, DOS, Windows NT, Adobe Photoshop, PDF Writer/Distiller, Freehand, HTML.
1996 ¡Ô 1999 Energy Technology Advisors Ltd. (ETAL) (on-call contract 36 months)
Project Administrator/Summer Student
Accomplishments: Provide administrative support for this small international energy consulting firm on an on-call basis. Design template for and edit technical resumes. Design and manage small databases.
Tools: MS Office, Access.
1996 ¡Ô 1997 Inventus Technologies Ltd. (on-call contract 12 months)
Project Administrator/Summer Student
Accomplishments: Provide administrative support for this small energy technology company on an on-call basis. Write and submit grant proposals. Coordinate and submit reimbursement submissions.
Tools: MS Office.
1998 Nnovation Learning Systems Inc. (3 months)
Project Administrator/Summer Student
Accomplishments: Write 3 on-line distance learning modules to specification for an internet-based education system. The modules form part of the energy, mines, and resources section of the curriculum which educates grade 11 and 12 students about careers in Alberta. Lessons included definitions of key concepts, questions based on content, and independent research options. This Web project does not seem to have been completed and the internet site was disabled in 1999.
Tools: MS Office.
1996 Computing Devices Canada (CDC) (4 months)
Administrator
Accomplishments: As part of the Contract Administration team, ensure that all correspondence from/to defense subcontractors is numbered and logged appropriately. Reformat and edit an existing study report on confidential defense technologies.
Tools: All software is for Mac: MS Office, FileMaker.
1990 ¡Ô 1995 NOVA Gas International (now TransCanada PipeLines)
Project Administrator/Summer Student
Accomplishments: Hold progressive positions from summer student to project administrator upon completion of University. Work with international marketing and technical teams to meet project deliverables on schedule. Design, edit, and publish all documents pertaining to international gas studies. Develop bid documents and feasibility studies. Create and implement revised administrative procedures manual. Organize delegation visits for high level international energy clients from Poland, Russia, India, Pakistan, Malaysia, Thailand, and Bangladesh. General administrative support for technical project teams working on pipeline design and construction project for international clients in Thailand, Malaysia, Russia, and Poland. Maintain data and correspondence files on all projects. Complete Statements of Expense for technical team members, including calculation from foreign currency to US and Canadian dollars.
Tools: MS Word, Excel, PowerPoint; Lotus 1-2-3, Freelance; Corel Draw.

EDUCATION:
1994 B.A., University of Calgary
1987 English Speaking Union Scholarship

Languages
∙ French ¡Ô advanced conversational and written skills
∙ Russian ¡Ô two years conversational
∙ Latin ¡Ô three years University study
Other Courses
∙ Business Communications
∙ Leadership and Learning
∙ Project Management Methodology
∙ Conflict Resolution
∙ Effective Communications
∙ Interpersonal Skills Development
SOFTWARE:
∙ Microsoft (Office, FrontPage, Publisher, Visio, Project)
∙ Adobe (Framemaker, Illustrator, Photoshop, Acrobat Distiller/Writer)
∙ Quark Express
∙ RoboHelp
∙ MapInfo
∙ Dreamweaver
∙ HTML
PORTFOLIO AND REFERENCES AVAILABLE ON REQUEST.

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