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PROFILE

A Competent Technical Specialist for a group of 6 successful Mercedes-Benz dealerships across Lincolnshire and Yorkshire, with over twelve years experience in the industry. A fully qualified Mercedes Benz HGV Diagnostic Technician accomplished in all aspects of diagnosing and solving technical issues, holding full clean HGV class C + E and ADR licences.

WORK HISTORY

1994 – Present (H & L Garages, Humber Road, South Killingholme)

2004 – Present
Group Technical Specialist

Main Responsibilities
- Trace responsibility for all major technical and repeat failures on HGV's, tankers and vans, working closely with customers on such issues
- Manage Mercedes Benz Service 24hr breakdown assistance ensuring depots meet daily Mercedes Benz targets
- Conduct workshop reviews ensuring all operations and staff are working effectively and recommend and implement any necessary measures
- Provide customers with technical feedback and advice
- Establish technical competency levels within workshops and define, recommend and implement necessary actions

2002 – 2004
Workshop Foreman and 24hr Mercedes Service Technician

Main Responsibilities
- Supervising a team of 8 technicians, ensuring the workshop ran effectively and efficiently
- Distributing work to workshop technicians
- Look after a fleet of petrol tankers based on an oil refinery, ensuring all safety measures were adhered to

1994 – 2002
HGV Technician and 24hr Mercedes Service Technician

EDUCATION

1994 – 1997 (Grimsby College, Nuns Corner, Grimsby)

- NVQ III Heavy & Light Vehicle Technology
- Student of the Year

1989 – 1994 (The Immingham School, Carver Road, Immingham)

- GCSE Maths (C)
- GCSE Science (C)
- GCSE English (C)
- GCSE PE (B)
- GCSE Technology (B)
- GCSE Geography (D)
- GCSE French (D)

FURTHER EDUCATION

- Mercedes-Benz Diagnostic Technician
- HGV Class C + E Licence
- ADR Licence
- All relevant Mercedes-Benz technical training courses
- Tachograph Licence
- Speed Limiter Licence
- Fork Lift Truck Licence
- First Aid Certificate

SKILLS

- Customer focused
- Excellent time management
- Good communication skills
- Exceptional problem solving skills
- Good working knowledge of Microsoft Word and Excel
- Ability to work on own initiative or as part of a team

HOBBIES

I enjoy all aspects of keeping fit and regularly play squash and work out. I am passionate about football and enjoy both playing and watching the sport.
I like to socialise with friends and spend quality time with my family.

REFERENCES

Will be provided

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