Resume - Telecommunication Enineer

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Resume #64250

CONTACT INFORMATION:
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Objective:
Telecommunication Engineer while pursuing further experiences in Telecommunications Engineering Technologies.
Demonstrated skills and proficiencies include:
* Project Planning * Customer Service * Supervision
* Systems Upgrade * Call Routing Design * Teaching/Training
* Problem Resolution * System Maintenance * Testing/Troubleshooting
* Technical Support * Closet Build-Outs * Report Writing

Employment:
Evergreen Investments
200 Berkeley Street, MA 02116
August 2004 to Present
Telecommunications Engineer
Duties
* Administration of eCAS call accounting, Avaya S8700 Media Server, Avaya Definity PBX, Avaya IP Agent, Intuity Audix Server, Nice Loggers, and Dictaphone voice monitoring, IPC Alliance 100 Trading Turret System.
* Avaya Call Routing/Vector Administration.
* Manage over 1200 Tel/Data user endpoints.
* Test, installing, repairing, and turn-up new circuits (T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
* Delivering services around the clock and responding to requests for emergency service within 4 hours.
* On-Site replacement, On-Site Repair, Relocation, De-Installation, De-Installation Support,
* Installing, Configuring, and Reconfiguring T1/T3 and CSU/DSU circuits.
* Using the Avaya Site Administration Software for daily adds moves, changes, and administrative tasks.
* AT&T Business Direct Disaster Recovery Call Routing Administration.
* Remote Avaya IP Agent support.

ASPECT COMMUNICATIONS
2 Elizabeth Drive Chelmsford, MA 01824
April 2000 to July 2004
Customer Service Engineer
Duties
* Installing calibrate, trouble shoot and maintain Aspect Call Centers / ACD, IVS, IVR, and all Aspect telephony devices.
* Provide service support for Broadband Installation, Network Installation, and Hardware/Software Updates.
* Team focus on customer CTI, Call Center, Network, and Database implantations.
* Work with customers to determine Aspect Call Control Table Designs (Call Routing Architecture), Agent Architecture, ACD Hardware configurations, IVR programming.
* Upgrading Call Center software and loading the latest software releases, service packs, and security patches.
* Coordinating a wide range of Telecommunications VoIP / IP Telephony projects.
* Networking Technology including Frame Relay, TCP/IP, FTP, DHCP, and DNS.
* Supporting and maintaining 24x 7 service operations utilizing on-site and remote access service methods using VPN and modem access applications.
* Respond to pager call when down time occurs.
* Maintaining AC/DC Battery back-up power supply.
* Terminating and punch down cross-connect voice and data cable design interfaces and distribution on MDF and IDF and distributions frames.
* Configuring and reconfiguring T1/T3 circuits on PRI's.
* Preparing daily and monthly records and reports of progresses and failures.
* Perform regular hands on maintenance and upgrades as required to telecommunication equipment.

TEXEL Corporation
1860 Michael Faraday Drive Reston, VA 20190
December 1997 to April 2000
Telecommunication Technician
Duties
* Supervised a team of technicians on various installation projects while successfully meeting all critical technical and time deadlines. Performing on-site installation walk through and acceptance reviews.
* Testing and troubleshooting LAN systems and devices.
* Installing and maintenance of wide range of voice, data, and video equipment.
* Installing Krone Blocks, 110 Blocks, and 66 Blocks.
* Reading and understanding blueprints.
* Monitoring and supporting routers, hubs, switches, and 100 base-T and Ethernet network topologies.
* Testing and correcting signal losses in wire map and patch panel connections.

Education:
Capitol College
11301 Springfield Road Laurel, MD 20708
BS, Telecommunication Engineering Technologies, 1998-2002

Related Technical Training:
* Administering Cisco CallManager and Unity v4.1
* Windows Platform Administration
* Networking Essentials
* Aspect v7.2 Advanced Administration
* Aspect v7.2 CCT

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