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PROFESSIONAL
To obtain a position with opportunity for technical growth and career
OBJECTIVE advancement.
SUMMARY OF Over 20 years in the Electronic field, performing Bench repair to the
QUALIFICATIONS component level. Field Service repair with experience in both Domestic and International travel.
Ability to quickly identify/assess daily problems and determine corrective actions.
Excellent customer relation's skills developed through many years of customer interaction.
CERTIFICATIONS Certified Cameron Compression Field Service Representative
NCR 56xx Persona ATM.
NCR and Cisco GPS – CE Qualification Program
Cisco GPS Core Qualification Exam.
ATM Servicing – Managing Security Risks I & II
Window NT for SST's
Basic Electronics and Mechanical Concepts Equivalency Test
Improving Service Quality
Achieving Customer Delight
Laser Safety and Awareness
Using Agilent Optical Test Equipment
Environment, Health & Safety Orientation
Personal Protective Equipment (PPE)
Electrical Safety-Lockout/Tagout Training
Lift & Carry Training
Ladder Safety Training
Chemical Hazard Communication
Asbestos Awareness
Automated Teller Fraud
EDUCATION National Institute of Technology – Dallas Campus
Associate of Applied Science Degree in Electronics Engineering
Technology. (July 1989)
PROFESSIONAL Cameron Compression Systems - Buffalo, NY 04/2007 - 04/2009
PROFILE
Senior Field Service Technician
Performed domestic and international duties to ensure Cameron Compressor equipment is installed, commissioned, maintained and operated within the manufactures specifications. Performed on-site maintenance, calibration and vibration analysis. Coordinated and installed Cameron Compressor equipment, performed inspections, troubleshooting and commissioned start-ups.
Knowledge of the system's process, mechanical, electrical and instrumentation as related to the installation and maintenance of the equipment. Modified and loaded software into the operating system and control panel. Took pride in providing prompt, professional, quality customer service and effective communication. Submitted timely service reports to Cameron and customers, as required, once the job was complete. Monthly safety and ethics training through the company intranet. Proficient with Microsoft Excel and Word.
Accomplished all work in an efficient and timely manner.
Professional Packaging Systems - Grand Prairie, TX 12/2004 - 04/2007
Service Technician
Responsible for servicing all types of equipment in the Packaging Industry throughout the Dallas/Ft Worth area. Troubleshoot and repair equipment that have both mechanical and electrical issues. Perform PM's on a timely basis. Train customer employees on upgrades and new equipment.
Respond to phone calls from customers with issues regarding their equipment.
Types of Equipment: Shanklin, Orion, Audion, PFM, LoveShaw,
Weldotron, Eastey, ABC, Phoenix, Lantech, Markem, and other types of equipment.
Troubleshoot: Power systems – Single Phase and 3-Phase from 110-480 VAC.
Electrical Diagrams, Sensors, Alan Bradley PLCs, Pneumatics, Temperature
Controls, AC/DC Drives, Motor Starters, Heaters, and other circuits.
Machines: Conveying Systems, Horizontal, Form, Fill, Flow, Stretch Wrappers,
Bundling, L-Sealers, Inkjet Printers, Print and Apply, Laser Printer, Case
Erectors, Case Sealers, Palletizers, Shrink Tunnels, and other types of machines.
NCR/First Line Service Solutions -Irving, TX 1/2002 - 5/2004
Customer Engineer
Responsibilities entail servicing ATM's throughout the Dallas region. Install troubleshoot, repair and maintained ATM's and associated communication equipment. Established and maintained positive customer relations both in person and over the phone in resolution of system failures. Maintained the standard level of parts issued for usage. First Line Service Solutions is a subsidiary of NCR.
Permond Solutions/NCR - Dallas, TX 1/2001 - 1/2002
Customer Engineer/Retail Division
Responsible for repairing all models of NCR and IBM Registers and Printers, along with associated peripheral devices in the field. Maintained Servers in multiple customer sites in the Dallas region. Communicated with customers on a daily basis, as well as Customer Service Representatives.
Genpass Service Solutions - Carrollton, TX 3/1999 - 12/2000
Manager
Established and Managed the Service Repair Center for the Dallas office.
Set up test beds, repaired all sub-assemblies down to the component level and loaded software for NCR, Diebold, Fujitsu and Triton atms. Researched and purchased parts for nationwide area in support of field service technicians. This included inventory, warehousing and shipping of parts purchased. Utilized in the field to resolve Chronic ATM problems.
Equipment used: Oscilloscope, DVM, Desoldering workstation, and Tenma
Laboratory DC Power Supply.
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